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春节旅游如遭遇纠纷该怎么办?记住这几招 丨小铭切瓜
Xin Lang Cai Jing· 2026-02-18 15:12
如果你报的"纯玩团"变成了"购物团",或者在平台上订的海景房,到了发现是"路边招待所",这种商家 虚假宣传、货不对板的行为,可能涉嫌欺诈,要承担民事赔偿。如果遭遇了"天价宰客",对于情节严重 的,商家还有可能构成刑法里的"敲诈勒索罪"。在旅行过程中,若由于商家的责任导致消费者重伤、死 亡或者使游客财产遭受重大损失的,也可能因构成犯罪而受到刑法的规制。 万一摊上这些糟心事,咱们该怎么维权? 第一步,冷静取证。再生气,也要先留住证据!合同、收据、菜单、现场照片视频,还有跟商家、导游 的聊天记录,一个都别落下——这些是你维权的底气和筹码。 川观新闻记者 范芮菱 张庭铭 大家好,我是假期依旧来普法的主播小铭。今天是正月初二,春节假期的第四天,你出门玩了没? 来看一组数据:截至昨天15点,四川873家A级景区,已经接待游客超767万人次,门票收入近5000万 元。这热度,真是年味拉满! 人一多,热闹归热闹,偶尔也会遇到点小插曲。如果在旅途中真碰上纠纷,咱们该怎么办?今天小铭就 来给大家讲清楚。 旅游纠纷,主要分两大类:涉及旅游者与商家的服务(产品)交易纠纷,以及旅游者自身的人身安全、 财产的纠纷等。 最后,再简单聊聊怎 ...
文旅市场复苏引行业加码投入,途牛(TOUR.US)再临投入与盈利的十字路口
Zhi Tong Cai Jing· 2025-06-23 02:57
Core Insights - The domestic cultural and tourism market in China is showing strong recovery momentum driven by policy support, increased consumer confidence, and technological innovation [1] - Tuniu's Q1 2025 net revenue increased by 8.9% year-on-year, with core packaged travel product revenue growing by 19.3% [1][2] - Despite revenue growth, Tuniu reported a net loss of 5.4 million yuan in Q1 2025, a decline from a profit of 21.9 million yuan in the same period of 2024, raising concerns in the industry [4] Industry Overview - Domestic travel participation reached 1.794 billion trips in Q1 2025, a year-on-year increase of 26.4%, indicating a robust recovery in the tourism sector [1][7] - The domestic tourism market is characterized by a diverse supply of products, with significant growth in county-level tourism and a notable increase in travel spending [7][8] Company Strategy - Tuniu is shifting its strategy from a cautious cost-control approach to increased marketing investments to capture market share, reflecting optimism about future growth in the domestic tourism market [1][4] - The company is focusing on a new channel strategy combining online live streaming and offline stores, which aligns better with current market trends [6][5] - Tuniu's marketing expenses have increased, but the growth rate of its core packaged travel business revenue is outpacing marketing expenses, indicating improved operational efficiency [9] Financial Performance - Tuniu's marketing and sales expenses reached 43.2 million yuan in Q1 2025, accounting for 36.8% of revenue, which is a significant increase from the previous year [4] - The company expects Q2 2025 net revenue to be between 131 million to 136.8 million yuan, representing a year-on-year growth of 12% to 17% [9]