清单引领，服务提质。赵河镇便民服务大厅紧跟政策步伐，组织全体窗口人员学习《高效办成一件 事应知应会学习手册》，通过开展系统性培训，推动每一位窗口人员从"专科办理"向"全科服务"转型， 成为"业务精通、服务高效"的服务骨干，切实将政策红利转化为群众看得见、摸得着的便利。 （责任编辑：刘畅 ） 【免责声明】本文仅代表作者本人观点，与和讯网无关。和讯网站对文中陈述、观点判断保持中立，不对所包含内容 的准确性、可靠性或完整性提供任何明示或暗示的保证。请读者仅作参考，并请自行承担全部责任。邮箱： news_center@staff.hexun.com 线上提速，线下升温。依托河南省政务服务网、"豫事办"APP等平台，赵河镇便民服务大厅推动公 安交管服务、残疾人服务、退役军人服务等高频事项"网上办、掌上办"。线上预约、材料初审等功能大 幅缩减现场办理时间，平均效率提升超50%。 线下服务则凸显人文关怀。面对老年群体，工作人员主动提供老花镜，采用"大声说，慢慢讲，帮 着填"的沟通方式；对智能设备操作不熟悉的群众，给予"手把手"的操作指导。细致入微的服务，让特 殊群体感受到了"办事无忧"的温暖。 12月23日，走进河南省方城 ...

Core Insights - The article discusses the implementation of the "Efficient Completion of One Thing" initiative in Henan Province, aimed at enhancing government service efficiency and optimizing the business environment through the integration of various administrative processes [1][2][3] Group 1: Personal Entrepreneurship - The personal entrepreneurship service was launched in late July, consolidating five business-related tasks into one, allowing entrepreneurs to complete multiple processes with a single application form [1] - The processing time for these tasks has been reduced from 90 working days to 20 working days, with the number of required documents decreased from 13 to 7, and the number of processing steps reduced from 3 to 1, eliminating the need for multiple visits [1] Group 2: Enterprise Employment - The enterprise employment service integrates seven cross-departmental tasks, transforming the process from multiple visits to a single application with one set of materials [2] - The time required for these services has been cut from 90 working days to 30 working days, with document submissions reduced from 23 to 17, and processing steps from 7 to 1, also eliminating the need for multiple visits [2] Group 3: High-tech Enterprise Policy Support - The high-tech enterprise policy support service combines three tasks into one, allowing companies to directly access benefits after recognition [2] - The processing time for this service has been shortened from 210 working days to 150 working days, streamlining the application process for eligible enterprises [2] Group 4: Technology Achievement Transformation - The newly launched technology achievement transformation service merges processes from various departments, facilitating the handling of four key tasks online [3] - Applicants can access this service through the Henan government service website or relevant mobile applications, moving away from the previous multi-departmental approach [3]

Core Insights - The introduction of the "豫事办" APP has significantly streamlined the process of obtaining newborn certificates in Henan Province, allowing families to complete multiple applications in a single step [1][2] - Since the pilot launch in August 2023, over 300,000 families have utilized this service, demonstrating its widespread acceptance and effectiveness [1] - The new system has drastically reduced the time and materials required for processing applications, with processing time cut from 32 working days to just 5, representing an 84.3% reduction [1] Summary by Categories - **Service Efficiency** - The new system allows for the simultaneous processing of 8 different applications related to newborn registration, which previously required multiple visits to various departments [1] - The number of required application steps has been reduced from 16 to 3, and the number of documents needed has decreased from 9 to 2 [1] - **User Experience** - New parents, such as Liu and Li, have expressed satisfaction with the ease of use of the APP, highlighting the convenience of completing applications from their mobile devices [2] - The role of hospital staff has evolved, with nurses now assisting parents in using the APP, indicating a shift in service delivery [2] - **Impact on Families** - The reform is perceived as a positive change, contributing to a more efficient and less stressful experience for new parents during a significant life event [2]

Core Insights - The modernization of a country's governance system and capabilities is significantly reflected at the grassroots level, emphasizing the importance of addressing local issues to enhance citizens' sense of gain, happiness, and security [1] Group 1: Digital Empowerment in Public Services - The introduction of "face recognition" services in Lankao County's public service center allows residents to complete tasks without traditional identification, marking a shift towards a "no certificate city" initiative [2][4] - Lankao County has integrated data from 27 departments, enabling 28 types of high-frequency certificates to be accessed via facial recognition, thus reducing the need for citizens to physically present documents [4] - The "cross-province handling" service network covers nearly half of the provinces in China, facilitating remote administrative processes and enhancing public service efficiency [4] Group 2: Community Development and Governance - In Xizhuang Village, the establishment of a cooperative has led to the leasing of 1,036 acres of land, generating significant rental income and improving the average household income by over 20,000 yuan [7] - The village has diversified its economy by developing eco-tourism and agricultural projects, resulting in a fourfold increase in per capita income over five years [8] - The implementation of smart agriculture in Shenjiacun has increased wheat yields from 500 kg to 700 kg per mu through advanced irrigation technologies [9] Group 3: Leadership and Community Engagement - The success of Xizhuang Village is attributed to strong leadership and community organization, with the village party secretary emphasizing the importance of collective effort and accountability [12] - The village has established a volunteer team to enhance community engagement and address local issues proactively [13] - The training of over 140,000 village party secretaries, including international participants, reflects a commitment to sharing governance best practices [13]