Core Viewpoint - The State Council of China issued a notification on September 15 to strengthen comprehensive regulation of the tourism market, aiming to address issues disrupting market order and protecting tourists' rights, thereby promoting high-quality development in the tourism industry [1][2]. Group 1: Regulatory Responsibilities - The notification emphasizes the need for clear responsibilities among relevant departments, following principles of local management, inter-departmental collaboration, and joint efforts to enhance regulatory effectiveness [1][2]. - The cultural and tourism department is tasked with daily coordination and supervision of tourism service quality, while the police department is responsible for maintaining order at tourist sites and addressing illegal activities such as ticket scalping [2][3]. Group 2: Protection of Tourists' Rights - The notification addresses the issue of "big data killing familiarity," where different prices are shown for the same service based on user accounts, and mandates that online travel platforms protect personal information and refrain from misleading practices [3][4]. - It encourages tourism operators to adopt a customer-centric approach, improve service quality, and ensure compliance with legal standards to safeguard tourists' rights [3][5]. Group 3: Enhanced Regulatory Mechanisms - The notification calls for improved regulatory checks and law enforcement collaboration, including online inspections and surprise checks to ensure compliance across departments [4][5]. - It highlights the importance of ongoing monitoring of popular tourist routes and activities, particularly during peak seasons, to identify and address violations effectively [5].

Core Viewpoint - The State Council issued a notification on September 15 to strengthen comprehensive regulation of the tourism market, aiming to address issues disrupting market order and protecting tourists' rights, thereby promoting high-quality development in the tourism industry [1] Group 1: Regulatory Responsibilities - The notification emphasizes the need to clarify the responsibilities of various departments in tourism market regulation, adhering to principles of local management, inter-departmental collaboration, and shared responsibilities [1] - The cultural and tourism department is tasked with daily coordination and supervision of tourism service quality, while the police department is responsible for maintaining order at tourist sites and addressing illegal ticket sales [2] Group 2: Protection of Tourists' Rights - The notification addresses the issue of "big data killing familiarity," where different prices are shown for the same service based on user accounts, and emphasizes the need for online travel platforms to protect personal information and avoid misleading practices [3] - It encourages tourism operators to adopt a customer-centric approach, improve service quality, and ensure compliance with legal standards to safeguard tourists' rights [3] Group 3: Regulatory Mechanisms - The notification calls for enhanced regulatory checks and law enforcement collaboration among departments, including online inspections and surprise checks to ensure compliance [4] - It highlights the importance of addressing multi-departmental issues promptly and coordinating investigations to uphold market order [4] Group 4: Seasonal Regulatory Focus - The notification acknowledges that illegal activities tend to increase during peak tourist seasons, and emphasizes the importance of ongoing regulatory efforts to identify and address market issues [5]

Core Viewpoint - The State Council issued a notice on September 15 to strengthen comprehensive regulation of the tourism market, aiming to address issues disrupting market order and protecting tourist rights, thereby promoting high-quality development in the tourism industry [1] Group 1: Regulatory Responsibilities - The notice emphasizes the need to clarify the responsibilities of various departments in tourism market regulation, adhering to principles of local management, departmental collaboration, and shared responsibilities [3] - The cultural and tourism department is tasked with daily coordination and supervision of tourism service quality, as well as handling violations of tourism laws [3] - The public security department is responsible for maintaining order in tourist areas and addressing illegal activities such as ticket scalping and fraud [4] Group 2: Protection of Tourist Rights - The notice highlights the issue of "big data killing familiarity," where different prices are shown for the same service based on user accounts, and calls for online travel platforms to protect personal information and prevent unfair practices [5][6] - It encourages tourism operators to adopt a customer-centric approach, improve service quality, and ensure the safety and legal rights of tourists [5][6] Group 3: Regulatory Mechanisms - The notice proposes enhancing regulatory checks and law enforcement collaboration among departments through online inspections and surprise checks [6] - It aims to establish a framework for cross-departmental and cross-regional joint inspections to address issues that span multiple regulatory responsibilities [6] Group 4: Focus Areas for Future Regulation - The Ministry of Culture and Tourism plans to conduct ongoing inspections, particularly targeting popular tourist routes and areas to identify and report issues such as forced shopping and tour guide misconduct [7] - The notice outlines a clear direction for future regulatory efforts, especially during peak tourist seasons, to maintain market order and protect consumer rights [7]

Group 1 - The core viewpoint emphasizes the importance of consumer trust and brand management in response to public sentiment and crisis events [1] - The article discusses the establishment of a quantitative scoring mechanism for companies' public sentiment management, which includes four primary indicators and 14 secondary indicators [1] - The "Consumer Sentiment Warning Index" is introduced to analyze and evaluate companies' response speed, attitude, and effectiveness [1] Group 2 - Anker Innovations announced a recall of approximately 710,000 units of power banks due to safety risks identified by the Shenzhen Market Supervision Administration [3][4] - The recall was a proactive public relations action, with Anker providing full refunds, upgrades, and vouchers as compensation for affected consumers [4][6] - Anker's response included a commitment to improve its battery safety management system and establish a monitoring capability for battery cells [4][6] Group 3 - Ctrip faced backlash for its "Price Adjustment Assistant," which was accused of forcibly altering hotel pricing, leading to concerns about market disruption and the autonomy of hotel operators [7][9] - Ctrip's public sentiment management score was notably low, indicating inadequate response and handling of the situation, with a total score of 10 out of 100 [8] - The lack of a public response from Ctrip further damaged its brand image, reinforcing perceptions of monopolistic behavior and disregard for partner businesses [9]