Core Insights - The Black Cat Complaint platform reported over 31.16 million effective consumer complaints and more than 24.09 million corporate responses by the end of November 2025, with nearly 10.42 million complaints resolved [1][11] - November saw a significant increase in consumer complaints, particularly in the automotive and e-commerce sectors, driven by specific issues and promotional events [1][5] Automotive Industry - Complaints in the automotive sector rose by nearly 30% in November, exceeding 2,700 cases, largely influenced by collective complaints against Changan Ford [2][12] - The Changan Ford Mondeo model faced widespread complaints due to a common issue with the vehicle's infotainment system, resulting in over 400 complaints, with a peak of nearly 300 complaints on a single day [3][13] - Among domestic brands, most automotive companies had high response rates, with brands like Zeekr, Xiaomi, and NIO achieving 100% response rates, while Li Auto had minimal responses [4][14] E-commerce Sector - The Black Cat Complaint platform received nearly 150,000 complaints related to e-commerce in November, marking a 6.99% increase from October, with a peak of nearly 6,000 complaints on November 12 [5][15] - The increase in complaints was attributed to the ongoing Double Eleven shopping festival and incidents involving brands like Qichu and MKAN, which led to collective consumer complaints [16] Beauty Industry - Complaints in the beauty sector rose by approximately 16.84% in November, driven by ongoing issues related to the Qichu "Sudan Red" incident and the Double Eleven promotions, with a peak in complaints observed on November 6 [6][17]

车主们认为，若福特在2022款及时更换8155处理器并更新互联映射功能，就不会陷入如今困境。目前，车主提出两种诉求方案，一是开放自费更换新款车机 服务，二是现有车机推送软件升级以支持主流手机互联及高德地图。 事实上，这已不是长安福特蒙迪欧第一次遭遇集体投诉了，在今年"3·15"前夕，驾质网还收到过近100例关于长安福特部分车型电池亏电的投诉，其中蒙迪 欧及EVOS电瓶长期亏电问题尤为突出，占比高达95%。众多车主反映，车辆电瓶长期亏电，导致APP报警、自动启停、无钥匙进入等功能无法使用，严重 时甚至无法启动车辆，需救援搭电。 近日，长安福特陷入多起车主集体投诉风波。在黑猫消费者投诉平台上，截至11月25日晚，已有83位长安福特蒙迪欧车主发起集体投诉，投诉问题主要集中 在车机与承诺不兑现、服务流程不完善等方面。此前直播中宣传的"智能化座舱系统"，承诺永久更新OTA系统维护，实际使用中却状况百出。车机地图卡 顿、无车机互联映射功能、智能语音系统不完善且无空调实体按键，让车主们苦不堪言。 今年前5月，长安福特累计销量为7.7万辆，同比下降16.4%，而在5月之后，长安汽车官方便不再披露长安福特销量了。蒙迪欧作为长安 ...