陪护服务

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读懂“陪伴经济”的市场潜力
Ren Min Ri Bao· 2025-09-22 03:18
以市场逻辑弥补因家庭结构和社会变迁所带来的生活需求缺口,这是"陪伴经济"的价值所在 前不久,笔者因为腿脚不便约了陪诊。帮着等叫号、提醒去诊室,十分省心;发票、报销等事项,交代 得一清二楚;各个楼层的自助服务机哪里人少,也了如指掌。专业的陪伴服务,极大提高了患者的就诊 体验。 如今,陪诊、陪护、城市陪拍、装修陪跑……各式各样的陪伴服务越来越常见。这些服务以市场化、社 会化方式提供,让获取陪伴变得直接高效,避免了"欠人情"的心理负担,也更好满足了多样化、个性化 的需求。 也要看到,陪伴是人与人的互动,需要稳定而有温度的支持。提供陪伴服务,不能机械地执行流程,而 要基于真诚的共情、积极的关注,把人文关怀融入服务流程。一位从业10年的陪诊员说,他包里永远有 纸巾,以备不时之需,"服务细节和医疗流程一样重要"。同时,要保持合理的边界和距离,筑起安全和 隐私方面的"护栏",如此才能更好满足情绪价值,建立良好口碑,挖掘市场潜力。 "陪伴经济"的兴起,有深刻的社会根源。一方面,在流动时代,与家人朋友"一北一南""一城一乡"的情 况越来越普遍,一些需要陪伴的场景,亟待给出新的社会化方案。另一方面,新一代消费者更注重倾听 内心的 ...
读懂“陪伴经济”的市场潜力(评论员观察)
Ren Min Ri Bao· 2025-09-21 22:22
以市场逻辑弥补因家庭结构和社会变迁所带来的生活需求缺口,这是"陪伴经济"的价值所在 前不久,笔者因为腿脚不便约了陪诊。帮着等叫号、提醒去诊室,十分省心;发票、报销等事项,交代 得一清二楚;各个楼层的自助服务机哪里人少,也了如指掌。专业的陪伴服务,极大提高了患者的就诊 体验。 (责编:杨光宇、胡永秋) 于发展之初,加强标准化建设,短期看可能会放慢市场开拓的步伐,从长远来看则是必不可少的先手 棋。一些机构已在探索细化服务标准和流程规范。比如,中国社会福利与养老服务协会联合包括服务平 台在内的22家单位发布《老年陪诊服务规范》,对服务流程、安全守则、投诉机制等作出规定;一些养 老服务机构也探索建立陪诊全流程服务标准,有的通过数字化平台实时追踪、评估服务。心急吃不了热 豆腐,着力提升供给质量,构建良好服务生态,"陪伴经济"才能实现持续健康发展。 也要看到,陪伴是人与人的互动,需要稳定而有温度的支持。提供陪伴服务,不能机械地执行流程,而 要基于真诚的共情、积极的关注,把人文关怀融入服务流程。一位从业10年的陪诊员说,他包里永远有 纸巾,以备不时之需,"服务细节和医疗流程一样重要"。同时,要保持合理的边界和距离,筑起安全 ...
新华网财经观察丨“陪伴”出来的大市场
Xin Hua Wang· 2025-08-13 02:41
Core Insights - The "accompanying economy" is emerging as a significant market driven by the needs of the elderly and the younger generation seeking emotional support [2][4][17] - By 2025, the market size of the "accompanying economy" in China is expected to exceed 50 billion yuan, highlighting the potential for growth in medical care and emotional support services [4] Accompanying Services - Accompanying services, such as medical accompaniment, are becoming essential for elderly patients who struggle with complex medical processes [5][7] - A report indicates that 88.54% of elderly individuals in communities face situations where family members cannot accompany them during medical visits, with this figure rising to 98.30% in nursing homes [7] Standardization and Professionalization - The Chinese Society of Welfare and Elderly Care has released the first systematic standards for elderly medical accompaniment services, covering service processes, safety protocols, and training [8] - There is a push towards standardizing and professionalizing accompanying services, including establishing certification mechanisms and service grading systems [8][12] Caregiver Shortage and Quality Issues - There is a significant shortage of qualified caregivers in China, with a projected increase in the number of disabled elderly individuals leading to rising care demands [11] - The quality of caregiving services varies widely due to a lack of standardized training, with many caregivers lacking proper qualifications [11][12] Innovative Care Models - The "no accompaniment care" model is being piloted in several cities, allowing hospitals or third-party services to take over traditional family caregiving roles [13][14] - This model aims to enhance care efficiency and clarify responsibilities, addressing the challenges posed by geographical separation between elderly patients and their families [13][14] Emotional Support Services - The younger generation is driving the demand for emotional support services, leading to the rise of "buddy culture" where individuals seek companionship for various activities [17] - Emotional support services are becoming commercialized, but the lack of industry standards raises concerns about service quality and consumer protection [17][18] Market Dynamics - The accompanying economy is creating job opportunities and new consumption patterns, but it also raises questions about service quality and regulation [18] - The balance between quality control, trust mechanisms, and operational efficiency will be crucial for companies to succeed in this emerging market [18]