•传统是"铁饭碗"，但要成为"金饭碗"，就必须在色调、造型等方面进行创新。否则，即便底蕴深厚， 也可能因过于传统而失去吸引力。 •丽江古城应当实现"服务标准化，体验个性化"——在保障基础品质的同时，绽放地方独有的文化魅 力。 •从顶层设计来看，丽江古城的规划颇具巧思。它将民居建筑群落的业态进行合理划分，充实了整个文 旅体系的内容。 •丽江具有地利、天时和生活态度，对全世界的游客都具有诗意和远方的吸引力和新鲜感。不管是过去 还是现在，它的风、云、雨、月以及盛放的鲜花都让人向往。 玉龙雪山为幕，玉泉水为脉，丽江古城在云贵高原上静静矗立，这里既是世界文化遗产，更是历史、文 化与当下交融的诗意地标。 丽江古城始建于宋末元初，至今已有八百余年历史。作为"南方丝绸之路"和"茶马古道"上的重要枢纽， 这里因商而兴，曾是纳西族政治、经济和文化的中心。数百年间，纳西族与各民族同胞在此生产生活、 繁衍生息、水乳交融，你中有我，我中有你，逐渐形成了底蕴深厚、丰富多彩的文化多样性。 天津大学 【访谈摘要】 •物是一个个具体的存在，而非灵魂；丽江古城真正的灵魂是承载文化的人。 教授马知遥（右三）、中山大学教授宋俊华（右二）在丽江古城调 ...

在带动就业与人才培养方面，该企业不仅直接提供超过2000个就业岗位，还通过平台化模式创造了超10 万个灵活就业机会，累计注册工程师数量超过50万名。通过校企合作与自主培训体系，企业年均完成近 万名技师职业技能认证，累计免费培训工程师已突破11万人次，为行业输送了大量专业服务人才。 随着"城市更新"战略的深入推进和民生服务需求的持续增长，家庭维修行业正迎来提质升级的重要机 遇。近年来，以重庆啄木鸟网络科技有限公司（以下简称"啄木鸟家庭维修"）为代表的一批企业，通过 推动服务标准化、运营数字化与消费透明化，为行业健康发展注入了新动力。 啄木鸟家庭维修执行总经理朱红坤介绍，企业采用垂直领域O2O数字化管控模式，自建覆盖全国的工程 师资源池，实现了从接单、派工、施工到验收的全链路标准化管理。目前，其业务已拓展至家电、家 居、防水等七大生活场景，逐步改变传统维修行业"散兵游勇、质量不稳"的现状。 转自：新华网客户端 围绕维修行业普遍存在的"消费者信任"难题，行业专家提出多项建议。有专家指出，企业应主动开 展"合规会诊"，筑牢诚信经营根基。另有消费维权 【下载黑猫投诉客户端】资深人士建议，可通过公 开服务价格、接入全国1 ...

Core Insights - Kuaishou is set to launch a new app called "Kuaishou Circle," which will serve as a life service information platform, focusing on services such as recruitment and home services, akin to 58.com [1][4] - Didi has also entered the life services sector by adding independent sections for home services and moving services within its Didi Chuxing app, indicating a deeper engagement in this market [1][5] Industry Trends - The local life service market is expanding beyond traditional group buying and food delivery, with major players like Kuaishou, Didi, Meituan, Douyin, and JD.com intensifying their efforts in this space [2][3] - The competition is shifting from merely acquiring traffic to enhancing service capabilities and ecosystem collaboration, as the market for local life services is projected to be worth trillions [14][15] Competitive Landscape - Kuaishou and Didi are accelerating their entry into the local life service market, leveraging their existing user bases and operational experiences to explore new growth engines [4][5] - Didi's strategy includes offering competitive pricing for cleaning services and utilizing its ride-hailing drivers for additional service roles, which may lead to challenges in service quality and standardization [10][12] Challenges and Opportunities - The local life service sector faces significant challenges, including the need for service standardization and quality control, as exemplified by the struggles of 58.com [11][13] - Companies like JD.com are attempting to address these issues through direct control over service quality and training, contrasting with the third-party model adopted by many competitors [12][13] Market Dynamics - The competition in the local life service market is becoming increasingly complex, with new entrants like Kuaishou and Didi joining established players, leading to a more fragmented landscape [3][14] - The focus on lower-tier cities is growing, with data indicating that online penetration rates for local life services in new tier cities are outpacing those in first-tier cities [15][16]

Group 1 - The central economic work conference emphasizes the need to "expand the supply of quality goods and services" and "release the potential of service consumption" as a key driver for high-quality economic development [1] - Service consumption is identified as a crucial support for improving people's livelihoods and optimizing consumption structure, with significant growth potential in various sectors despite existing supply shortcomings [1] - The State Council's opinion on promoting high-quality service consumption highlights the importance of tapping into basic consumption potential, stimulating improvement-oriented consumption, and nurturing new consumption types [1] Group 2 - In Harbin, the century-old restaurant "Zhang Bao Pu" attracts long queues, showcasing the successful blend of tradition and innovation in the food service sector [2][3] - The introduction of over 60 new and old merchants in historical districts aims to create a unique consumer experience by combining traditional and modern elements, resulting in significant tourist engagement [3] - The transformation of traditional businesses into multifunctional spaces that appeal to younger consumers is evident in establishments like "Lao Ding Feng," which integrates cultural displays with food sales [2][3] Group 3 - In Hangzhou, the home service industry has evolved to meet higher consumer demands for standardized and refined services, with companies implementing training and quality control systems [5][6] - The diversification of home service offerings reflects changing lifestyles, with services now catering to specific needs such as elderly care and bilingual education for children [7] - The development of digital platforms for home service management enhances transparency and consumer trust, allowing clients to access service personnel's health records and reviews [6] Group 4 - In Changsha, community-based childcare services are being integrated into residential areas, providing accessible and reliable options for parents [8][9] - The design of community childcare centers focuses on safety and engagement, with features like sunlit activity rooms and regular health checks by medical professionals [8] - Local government initiatives aim to enhance childcare infrastructure, ensuring that new residential developments include adequate childcare facilities to meet community needs [9]

中国质量新闻网讯（记者 庞鹤） "第十二届全国售后服务大会"于2025年12月19日在北京举行。恒洁卫 浴集团有限公司客服中心运营总监饶铁山出席并演讲。 谈及服务标准，饶铁山强调要让"放心"成为可标准化的产品。他说："恒洁率先在行业内制定统一的安 维收费标准；恒洁实施全国联保，超长质保，在卫浴行业率先提出智能坐便器整机6年质保、 R9产品8 年质保的超长服务承诺。另外，恒洁实现线上、线下服务标准统一。" ...

专题：第十二届全国售后服务大会暨标准宣贯活动 "第十二届全国售后服务大会"于2025年12月19日在北京举行。恒洁卫浴集团有限公司客服中心运营总监 饶铁山出席并演讲。 谈及服务标准，饶铁山强调要让"放心"成为可标准化的产品。首先，恒洁率先在行业内制定统一的安维 收费标准。第二，实施全国联保，超长质保。恒洁是卫浴行业首家提出智能坐便器整机6年质保、 R9产 品8年质保的超长服务承诺。第三，全渠道服务统一。服务实现线上、线下服务标准统一。 责任编辑：梁斌 SF055 专题：第十二届全国售后服务大会暨标准宣贯活动 谈及服务标准，饶铁山强调要让"放心"成为可标准化的产品。首先，恒洁率先在行业内制定统一的安维 收费标准。第二，实施全国联保，超长质保。恒洁是卫浴行业首家提出智能坐便器整机6年质保、 R9产 品8年质保的超长服务承诺。第三，全渠道服务统一。服务实现线上、线下服务标准统一。 责任编辑：梁斌 SF055 "第十二届全国售后服务大会"于2025年12月19日在北京举行。恒洁卫浴集团有限公司客服中心运营总监 饶铁山出席并演讲。 ...

在数字化浪潮的推动下，市场环境正经历根本性变革。多元化网络丰富了消费者获取信息的途径，一定 程度上消解了信息壁垒，促使大众在购买决策中的主导地位持续加强。 当前，家居市场已进入存量时代，消费者的信息获取渠道和购买决策过程变得更为复杂。近年来，地产 下行对家居产业造成巨大冲击。在市场体感普遍较冷的背景下，家居服务行业仍保持逆势增长。今年年 初，欧睿国际发布行业市场地位声明称，以2024gmv计，万师傅系互联网家居安装维修平台全国规模与 市场占有率双第一。与此同时，今年11月，万师傅于12周年前夕迎来订单量第二次破亿。 值此时机，我们特邀万师傅创始人CEO田晓正先生进行专访，探寻行业发展的确定性机遇。 Q：历经12年发展，您认为万师傅目前处于怎样的成长阶段？ 田晓正：我认为还处于成长期，万师傅仍是很年轻的公司，还有很大的进步空间。 Q：近年来，互联网家居服务赛道上百花齐放，同类平台层出不穷，您认为万师傅的优势是什么？ 一个企业的成长不能脱离整个行业的发展阶段来看。我们所处的家居服务行业，整体上依旧是较为混 乱、无序、缺乏标准的状态。大量服务需求与分散服务供给之间缺乏高效匹配的桥梁，服务质量参差不 齐、价格不透明、 ...

Core Insights - The Zhejiang Airport VIP Service Company successfully held the first "Xiyue Cup" service skills competition on December 18, aimed at enhancing the standardization of VIP services and promoting the "People's Aviation for the People" philosophy [1] Group 1: Competition Overview - The competition featured seven elite teams from service units and outsourced partners in Hangzhou, Ningbo, and Wenzhou, showcasing the skills and professionalism of modern civil aviation VIP service personnel [1] - The competition's purpose was to promote learning through competition, with a focus on improving service skills and addressing challenges in quantifying and applying service competition results [1] Group 2: Innovative Competition Structure - The competition included multiple core modules such as appearance, practical operations, emergency response, and language application, assessing participants' professional qualities in real-world scenarios [1] - The framework of the competition was announced a month in advance, with participant lists randomly generated a week prior, and specific details drawn on the day of the event, encouraging comprehensive preparation among participants [1] - Post-competition, units engaged in a thorough review process to identify gaps and enhance skills, creating a platform for skill exchange and experience sharing [1] Group 3: Strategic Development Initiatives - The Zhejiang Airport VIP Service Company is focused on high-quality development in civil aviation services, emphasizing standardization, productization, and branding [6] - Key initiatives include establishing a regular skill enhancement system, upgrading service brands, and transitioning service models to digital formats, including the development of an online membership service platform and the introduction of smart mobile service terminals [6] Group 4: Future Directions - The company plans to leverage insights and standards from the competition to enhance daily service practices, emphasizing heartfelt service and quality experiences for travelers [6] - There is a commitment to continuous innovation in service models to foster new growth drivers for the Zhejiang Airport Group's non-aviation business and contribute to the high-quality development of the civil aviation industry [6]

Core Insights - The rise of "outsourced children" services reflects the emotional needs of elderly individuals living alone in an increasingly aging society in China [1] - The demand for home care services is growing due to the increasing number of elderly individuals, with 14.2% of seniors living alone and a significant shortage of professional caregivers [2][3] - The establishment of a standardized system for home care services is crucial for improving service quality and meeting the needs of the elderly [4][5] Group 1: Industry Challenges - The demand for elderly caregivers in China has reached 6 million, while only about 500,000 are currently available, leading to a significant gap in service provision [2] - Many elderly individuals face difficulties in accessing services due to limited digital skills and a fragmented market, which complicates the process of obtaining care [2][3] - The lack of a unified standard for service content and personnel qualifications results in unclear service boundaries and responsibilities, leading to inconsistent service quality [3][4] Group 2: Standardization and Quality Assurance - The absence of mandatory national standards for home care services has led to the gradual inclusion of relevant requirements in various standard systems, such as the "Basic Norms for Home Care Services" implemented in 2023 [4] - The China Quality Certification Center (CQC) has developed an evaluation system for home care services based on four core dimensions: basic assurance capabilities, service process standardization, professional service capabilities, and user satisfaction [5][6] - Companies like Ping An have successfully implemented these standards, achieving a five-star rating for their home care services, highlighting the importance of resource coordination and professional qualifications [6][7] Group 3: Service Innovations - Ping An's home care service integrates smart technology and professional care, providing a comprehensive solution that includes insurance and personalized care plans [7] - The service has expanded to cover 100 cities, with nearly 240,000 clients receiving home care services, demonstrating significant market penetration [7] - Future service models are expected to shift from standardized offerings to personalized solutions tailored to individual health conditions and preferences, enhancing the overall care experience for the elderly [7]

Core Viewpoint - The article emphasizes the importance of quality as the foundation for high-quality development and the enhancement of people's well-being, highlighting the initiatives taken by Jinan Energy Group during the "Quality Month" activities to promote quality improvement and public service [1][15][17] Group 1: Quality Initiatives - Jinan Energy Group's "Energy Steward" service has been approved as a national standardization pilot, becoming one of three public utility sector pilots in the country for the year 2024 [5] - The group has developed 260 service standards and established a five-in-one standardized service model, enhancing service efficiency and customer experience [5][7] - The "Energy Steward" service model has gained recognition as a provincial benchmark, showcasing its effectiveness in improving public service quality [3][15] Group 2: Service Enhancements - The group has implemented various standardized service measures, including a one-stop service for gas and heating applications, 26 shared service halls, and a 24-hour service center [7][10] - A dedicated service hotline "96969" has been established, integrating with emergency services for real-time support [7] - Over 1,200 energy stewards are actively engaging with communities, addressing customer needs, and providing timely responses to service requests [7][12] Group 3: Community Engagement - During the "Quality Month," the group conducted community outreach activities, visiting over 1,800 households and resolving more than 1,700 heating and gas issues [16] - The group has collected 223 suggestions from residents and distributed 18,000 informational materials related to heating and gas services [16] - Social supervision activities were organized to gather feedback from community service supervisors, leading to the establishment of a problem rectification ledger [16] Group 4: Quality Recognition - The "Energy Steward" service has received multiple honors, including "Good Product Shandong" and "泉城好品," reflecting its commitment to high-quality service [8][15] - The group's focus on quality management and standardization has positioned it as a quality benchmark in the gas and heating industry [16][17] - The initiatives taken by Jinan Energy Group demonstrate its role in contributing to the national "Quality Strong Country" strategy and enhancing the quality of life for residents [17]