Tired of long hold times at the doctor's office? Assort Health is using an AI chatbot to scan physician calendars and match openings with patient needs. It has successfully cut wait times for millions of calls to medical groups. https://t.co/ySBr0yXSe1 #BillionDollarStartups ...

AI chatbot's simple ‘123456’ password risked exposing personal data of millions of McDonald’s job applicants | TechCrunch https://t.co/IiCyOxLxrt ...

Core Insights - American Airlines is enhancing its travel experience by integrating artificial intelligence (AI) into its operations, including predicting missed flights and rebooking options during disruptions [1][2][5] - The airline has established a governance framework to ensure responsible use of AI technologies, focusing on privacy and security [3][4] AI Implementation - AI is embedded in the redesigned mobile app, allowing features such as rebooking during adverse weather and real-time travel updates [1][4] - The AI chatbot has been upgraded to assist customers in finding alternate routes when travel plans are disrupted [5] Operational Efficiency - American Airlines is using AI to predict which travelers may miss connecting flights, potentially delaying flights to accommodate them [5] - According to OAG, nearly 25% of U.S. commercial airline flights were delayed by at least 15 minutes last year, highlighting the importance of operational efficiency [6] Technology Investment - The airline increased its technology budget by 20% last year to support its technology reengineering efforts [7] - American Airlines is modernizing its technology stack to improve productivity and resilience in operations [8][11] Customer Experience - The redesigned mobile app offers a more intuitive user experience, enabling self-service features and travel research [11] - New hardware has been implemented at airports to reduce check-in times to a couple of minutes, enhancing customer interaction and reducing friction in the travel journey [12]

Product Innovation - Pinwheel introduces a smartwatch for kids featuring an AI chatbot [1] Industry Focus - The industry focuses on developing technology products tailored for children [1]

Investment Rating - The report assigns an "In-Line" investment rating to the Capital Goods sector in Europe [4]. Core Insights - The report emphasizes that early adopters of AI with pricing power in the Capital Goods sector are likely to capture significant benefits, particularly in margin expansion [3][7]. - Six key use cases for AI adoption are identified, which include enhancing sales processes, utilizing AI chatbots, predictive maintenance, product design and testing, inventory management, and energy management [7][32]. Summary by Sections Investment Rating - The Capital Goods sector is rated "In-Line" [4]. AI Adoption Overview - AI adoption in the Capital Goods sector has seen a notable increase compared to the previous year, with a focus on identifying companies that have made significant strides in AI integration [3][27]. - The report highlights that only 9% of global industrial companies classified as AI adopters possess high pricing power, indicating a substantial opportunity for early adopters in the sector [29]. Key Use Cases - **Sales Processes**: AI is used to automate customer quotes and enhance sales strategies, with Rexel implementing an automated request for quotes system [9][34]. - **AI Chatbots**: Both internal and external chatbots are deployed to improve efficiency in customer service and internal operations, with Schneider Electric utilizing chatbots for customer inquiries [10][41]. - **Predictive Maintenance**: Companies like KONE leverage AI to enhance maintenance processes, significantly reducing unscheduled call-outs and improving fault identification [11][52]. - **Product Design and Testing**: AI tools are integrated into R&D to streamline product development, as seen with KONE's use of generative AI for rapid prototyping [12][47]. - **Inventory Management**: AI is applied to optimize inventory levels and supply chain efficiency, with Rexel reporting increased sales through AI-assisted inventory management [13][53]. - **Energy Management**: AI technologies are utilized to forecast and optimize energy consumption, with Schneider Electric achieving significant energy savings through AI integration [14][55]. Company Highlights - **Rexel**: Recognized for its extensive AI use cases, including customer churn algorithms and automated pricing models, which have led to substantial revenue increases [15][34]. - **KONE**: Noted for its proactive application of AI in maintenance and service offerings, enhancing operational efficiency and customer satisfaction [18][52]. - **Schneider Electric**: Acknowledged for its strong focus on energy management and inventory optimization through AI, contributing to significant productivity savings [19][55].

Microsoft’s strategy to install artificial intelligence (AI) as a default feature on its software may be paying off. The company is seeing a 10% rise in revenue from consumer subscriptions to Office 365 in the three months ending in March compared to a year ago, according to a Thursday (May 1) report from The Information, citing Microsoft. The company added that this growth rate was faster than each of the past four quarters. Microsoft raised the lowest price of its software by 30% in January, which cost us ...