Key Takeaways Salesforce launched Agentforce 360 to integrate AI and human workflows across core business areas.AI and Data Cloud ARR hit $1.2B in Q2, soaring 120% year over year on accelerating adoption.Flex credit pricing now drives 80% of bookings, supporting CRM's recurring revenue expansion.Salesforce ((CRM) recently launched its Agentforce 360 platform. The Agentforce 360 platform aims to connect humans and AI agents in one unified system. This launch marks the start of Salesforce's next phase of AI s ...

Core Viewpoint - A competitive landscape is emerging in the enterprise software market, particularly between Salesforce and ServiceNow, as Salesforce aims to enhance its AI capabilities and revenue growth through new product offerings and strategic partnerships [1][3]. Group 1: Salesforce's AI Strategy - Salesforce is focusing on increasing the adoption of AI products among enterprise customers, leveraging its acquisition of Slack Technologies and introducing the Agentforce 360 platform for building AI agents [2][3]. - The introduction of new Slackbots as personal AI companions and an expanded partnership with OpenAI to integrate Agentforce apps into ChatGPT are key components of Salesforce's AI strategy [3][4]. Group 2: Product Developments - At the Dreamforce 2025 conference, Salesforce evolved its Customer 360 into Agentforce 360, positioning itself as an AI orchestration layer for enterprises, which overlaps with ServiceNow's automation and workflow solutions [4][6]. - New products such as Agentforce Voice and Agentforce Vibes were unveiled, allowing for natural communication with customers and enabling users to build applications using natural language [5]. Group 3: Market Performance and Stock Analysis - Salesforce stock rose nearly 1% to $241.51 in early trading, despite a 3.6% decline the previous day and a 27% drop in 2025 [4][10]. - The stock currently holds a sub-par Composite Rating of 61 out of 99 and an Accumulation/Distribution Rating of D-plus, indicating weak institutional buying [8]. Group 4: Competitive Landscape - The competition between Salesforce and ServiceNow is intensifying as both companies focus on workflow automation, data context, and AI agent deployment [4][6]. - Salesforce's recent acquisition of Informatica for $8 billion is part of its strategy to enhance its AI capabilities and compete more effectively in the market [7].

Salesforce CEO Marc Benioff participates in an interview during the World Economic Forum in Davos, Switzerland, on Jan. 22, 2025.Salesforce is ramping up partnerships with leaders in generative artificial intelligence as investors continue to fear that the software company faces business risks due to the rapid growth of AI.Just ahead of its annual Dreamforce conference in San Francisco, Salesforce said Tuesday it will enable the use of AI models from OpenAI and Anthropic inside its Agentforce 360 software. ...

Salesforce partnered with OpenAI to support sales teams and with Stripe to enable agentic commerce.By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions .Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.The company announced these collaborations in press releases issued ...

Salesforce CEO Marc Benioff participates in an interview during the World Economic Forum in Davos, Switzerland, on Jan. 22, 2025.Salesforce is ramping up partnerships with leaders in generative artificial intelligence as investors continue to fear that the software company faces business risks due to the rapid growth of AI.Just ahead of its annual Dreamforce conference in San Francisco, Salesforce said Tuesday it will enable the use of AI models from OpenAI and Anthropic inside its Agentforce 360 software. ...

Core Insights - Salesforce has launched its new AI platform "Agentforce 360" globally, enhancing its AI and cloud strategy [1][3] Group 1: Product Features - Agentforce 360 integrates seamlessly with existing Salesforce cloud tools, including Sales Cloud, Service Cloud, Marketing Cloud, and Tableau [3] - The platform utilizes AI-driven agents to automate high-frequency tasks such as customer communication, data entry, report generation, and process approvals, covering the entire customer lifecycle [3] - It supports multi-language and multi-time zone deployment, adapting to regional compliance requirements like GDPR and CCPA, catering to diverse industries such as finance, manufacturing, retail, and healthcare [3] Group 2: Development and Usability - Agentforce 360 employs a low-code development model, allowing non-technical users to customize AI agent workflows through a drag-and-drop interface [3] - Built on Salesforce's Einstein AI framework, the platform has continuous learning and optimization capabilities, dynamically adjusting automation strategies as business needs grow [3] Group 3: Data Security - Salesforce emphasizes data security and privacy, stating that all data processing occurs in customer-designated cloud environments, with encrypted transmission and granular permission management to meet enterprise-level security standards [4]

此外，赛富时今年5月签署约80亿美元收购 Informatica 的最终协议(聚焦于数据集成/主数据管理/AI治 理)，并在上周宣布收购Apromore(聚焦于流程智能/Process Mining)，与赛富时基于Agentforce 的AI自动 化编排形成闭环。 但是否坐稳AI应用领军者地位，仍取决于未来 12–24 个月把企业端的大规模adoption转化为可验证的营 收与企业经营效率红利，毋庸置疑的是，当前市场对赛富时公司的AI变现节奏仍持审慎态度，这一点 集中体现在赛富时股价自今年以来的多数时间处于疲软阶段，今年以来该公司股价在纳斯达克100指数 延续牛市步伐之际跌超30%。 智通财经APP获悉，专注于客户关系管理软件(CRM)领域的美国云软件巨头赛富时(CRM.US)周一公布 了一项未来五年在美国旧金山投资高达150亿美元的宏大"人工智能智能体"投资计划。这家被市场投资 者们贴上"AI落后者"标签的美国软件行业领军者正在竭尽全力布局生成式AI应用软件以及AI智能体， 力争像OpenAI以及微软那样"吞噬世界"而不是"被AI吞噬"。 据了解，该公司的最新举措包括在旧金山大型园区启动一个新的人工智能大型 ...

By Jaspreet Singh (Reuters) -Salesforce said on Monday it would invest $15 billion in San Francisco over the next five years to accelerate AI adoption, as the cloud software provider looks to sharpen its competitive edge against tech giants. Founded in San Francisco in 1999 and still headquartered there, Salesforce has been integrating AI into its products, including workplace messaging platform Slack, as it jostles with companies such as ServiceNow, Oracle and Microsoft to win businesses eager to adopt ...

Salesforce unveiled its artificial intelligence platform, "Agentforce 360", across the cloud software provider's suite of tools on Monday, aiming to help clients with automation of routine tasks and attract more customers. ...

(Reuters) -Salesforce (CRM) said on Monday its artificial intelligence platform "Agentforce 360" would be available globally across its suite of cloud-based tools to help clients automate routine tasks. Software firms are racing to enhance their products with advanced features as competition intensifies in an industry where clients are increasingly turning to AI agents, which can take actions on behalf of users, to help rein in costs. "Agentforce 360 connects humans, agents and data on one trusted platfo ...