Core Viewpoint - A woman in Shanghai suffered severe foot injuries after wearing a pair of LV shoes for only 10 minutes, leading to a need for surgical treatment, and her request for a refund was denied by the store [1]. Group 1: Incident Details - The woman, identified as Xu, purchased the LOUS open-back sneakers for 9,250 yuan on September 20, 2023, and experienced severe skin damage after a short wear [1]. - After the injury did not heal, she sought medical treatment on October 22, where she was advised to undergo surgery for scar treatment [1]. - Xu's attempts to return the shoes and seek compensation were met with the store's offer to exchange the shoes only [1]. Group 2: Customer Service Response - The LV store did not respond to multiple inquiries from reporters regarding the incident [2]. - An LV online representative stated that online and offline orders are separate, and returns or exchanges are not supported for used products [2]. - The representative acknowledged that the shoes are made of high-quality leather and suggested wearing socks initially to avoid discomfort, but noted that this advice was not communicated at the time of purchase [2]. Group 3: Product Presentation - Notably, images of the shoes on the LV official mini-program do not show models wearing socks, which may contribute to customer misunderstanding regarding the need for sock usage [3].

Core Viewpoint - A customer in Shanghai, Ms. Xu, reported a severe foot injury after wearing a pair of LV shoes for only 10 minutes, leading to a dispute over a refund and compensation with the retailer [1][5]. Group 1: Incident Details - Ms. Xu purchased the LV LOUS shoes for 9,250 yuan on September 20 and experienced severe skin damage after a short walk [1]. - After her condition worsened, she sought medical treatment on October 22, where surgery was recommended for scar treatment [5]. - The store only offered to exchange the shoes, not to refund or compensate for the injury [5]. Group 2: Customer Service Response - Ms. Xu claimed that the sales staff did not inform her about the potential for skin irritation from wearing the shoes without socks [5]. - A recording revealed that the staff suggested her skin might be more sensitive than average, without providing further clarification [5]. - The store did not respond to multiple inquiries from reporters regarding the incident [9]. Group 3: Product Information and Company Performance - The LV shoes are made from high-quality leather, and the company acknowledged that wearing them without socks could cause discomfort [10]. - The company did not provide specific warnings about this issue in their product descriptions [10]. - LVMH, the parent company of LV, reported approximately 58 billion euros in revenue for the first nine months of the year, with a 2% organic growth decline [13]. - The third quarter showed a recovery with a 1% organic growth, ending two consecutive quarters of revenue decline [14].

Group 1 - A woman in Shanghai reported severe foot injuries after wearing a pair of LV shoes for only 10 minutes, leading to a refund request that was denied by the store [1][4] - The woman experienced skin damage that required medical treatment, including potential surgery, after the shoes caused her feet to become raw and swollen [4] - The store's response to the woman's complaint was limited to offering a shoe exchange, with no acknowledgment of the injury or a refund [4][7] Group 2 - LVMH, the parent company of LV, reported approximately €58 billion in revenue for the first nine months of the year, with a 2% organic growth decline year-on-year [10] - The third quarter showed signs of recovery with a 1% organic growth, generating €18.2 billion in revenue, although a 5% currency impact led to a 4% decline [10][12] - The performance of LVMH's various business segments varied, with wine and spirits showing 1% organic growth, while fashion and leather goods experienced a 2% decline [12][13]

Core Viewpoint - A customer in Shanghai reported a severe foot injury after wearing a pair of LV shoes for only 10 minutes, leading to a dispute over a refund with the retailer [1][4]. Group 1: Incident Details - The customer, Ms. Xu, purchased a pair of Lous open-back sneakers for 9,250 yuan on September 20, 2023, and experienced severe skin damage after wearing them for a short period [1][4]. - After the injury worsened, she sought medical treatment on October 22, 2023, and was advised to undergo surgery for scar treatment [4]. - Despite multiple requests for a refund and compensation, the retailer only offered to exchange the shoes [4][5]. Group 2: Customer Experience and Retail Response - Ms. Xu claimed that the sales staff did not inform her about the potential for skin irritation when wearing the shoes without socks [5]. - A recording revealed that the staff suggested her skin might be more sensitive than average, without providing further clarification [5]. - The retailer's online support indicated that the shoes were made of high-quality leather and advised wearing socks initially to avoid discomfort, but acknowledged that no such warning was provided at the time of sale [10]. Group 3: Company Performance Context - LVMH, the parent company of LV, reported approximately 58 billion euros in revenue for the first nine months of the year, with a 2% organic growth decline year-over-year [14]. - The third quarter showed a recovery with a 1% organic growth, generating 18.2 billion euros in revenue, despite a 5% negative impact from currency fluctuations [14][15]. - The company noted improvements across all business sectors and regions, particularly highlighting a recovery in the Asian market, excluding Japan [14][15].

Core Viewpoint - A customer reported severe skin damage after wearing a pair of LV shoes, leading to a dispute over refund and compensation with the retailer [1][2]. Group 1: Customer Experience - The customer, Ms. Xu, purchased a pair of LOUS shoes for 9,250 yuan on September 20, 2023, and experienced severe skin damage after wearing them for about 10 minutes [1][2]. - Medical records indicate that Ms. Xu sought treatment for her injuries, which worsened over time, requiring potential surgical intervention for scar treatment [8][10]. Group 2: Retailer Response - The sales staff did not inform Ms. Xu about the need to wear socks with the new shoes to prevent damage, and the store only offered to exchange the shoes instead of providing a refund [2][5]. - LV's official response indicated that the product cannot be returned once used, and they suggested that new shoes may cause discomfort if worn without socks [10][11]. Group 3: Product Information - The LOUS shoes are described on the LV website as made from high-quality leather, with a design that does not explicitly mention the need for socks during initial wear [5][10]. - The shoes feature a unique design with a playful cat motif and are marketed as easy to wear, but the absence of clear usage instructions has led to customer dissatisfaction [5][11].