Core Insights - Aurora Mobile Limited has officially established its Japanese subsidiary, Aurora Mobile Japan K.K., to expand its market presence in Japan [1] - The subsidiary will introduce the EngageLab platform, which offers a Full-Journey AI Engagement ecosystem tailored for Japanese enterprises [2] Strategic Expansion - The establishment of Aurora Mobile Japan K.K. aims to address the fragmentation of customer data and channels in Japan, providing a unified solution to enhance efficiency and ROI in customer lifecycle management [3] - The company emphasizes the importance of precision, stability, and innovation in the Japanese market, positioning its services to help businesses maximize their global impact [4] Product Offerings - Aurora Mobile Japan K.K. introduces a modular solution suite focused on optimizing customer experience and maximizing ROI, which includes: 1. **Smart Omnichannel Interaction & Marketing Automation**: EngageLab integrates various communication channels, achieving a 1.4X higher delivery success rate for AppPush notifications compared to industry standards [5] 2. **Advanced AI Customer Support**: The LiveDesk solution utilizes AI agents to handle up to 90% of customer inquiries, reducing operational costs by 70% while improving service quality [6] 3. **Frictionless Security & Identity**: The company offers AI-powered security tools, including Silent Auth for instant user validation and intelligent defense mechanisms to block bots [7][9] Local Operations - Aurora Mobile Japan K.K. is fully operational with a dedicated local team to provide tailored consulting and technical support to Japanese clients [7]

Part 1 2025 Q4 Business Highlights Our International Business (EngageLab) Customer Numbers 3 • In Dec' 25, the ARR scaled new highs of USD 10M! It has increased by 186% YoY • EngageLab demonstrated strong growth potential Global Expansion of EngageLab • Our customers came from 70 countries and regions around the world. The steady expansion of our customer base laid a solid foundation for on- going revenue growth! • We will execute the strategy of deepening our presence in the global market and continuously ...

Core Insights - Aurora Mobile Limited has been recognized for its contributions to customer engagement and marketing technology services in China, with its CEO Mr. Weidong Luo being named a 2025 Greater Bay Area Strategic Emerging Industry Youth Leader [1][2] Company Overview - Founded in 2011, Aurora Mobile is a leading provider of customer engagement and marketing technology services in China, focusing on stable and efficient messaging services for enterprises [10] - The company has developed solutions such as Cloud Messaging and Cloud Marketing to facilitate omnichannel customer reach and interaction, alongside AI and big data-driven marketing technology solutions for digital transformation [10] Leadership and Recognition - Mr. Weidong Luo's leadership has been pivotal in driving the company's international expansion and AI integration, earning him recognition for his contributions to the industry [1][2][3] - The award reflects the industry's acknowledgment of Aurora Mobile's overseas strategy and its role in empowering companies in the Greater Bay Area to scale globally [2] Growth Strategy - Aurora Mobile has adopted a dual-engine growth strategy focusing on international expansion and AI integration, providing intelligent, end-to-end user engagement solutions for global companies [3] - The company has established service networks across key regions, including North America, Southeast Asia, the Middle East, and Latin America, to support Chinese companies expanding abroad and international brands operating in China [3] Product Offerings - EngageLab, a key product of Aurora Mobile, offers omnichannel customer engagement solutions, including App Push, Web Push, Email, SMS, and marketing automation, ensuring compatibility with global communication channels [4] - The company has developed a unified platform that consolidates user data from multiple channels, enabling businesses to achieve consistent identity verification and behavioral tracking [5] AI Integration - GPTBots.ai serves as the underlying technology for EngageLab and LiveDesk, providing enterprise-grade AI capabilities for customer engagement and support [6] - LiveDesk offers 24/7 automated responses and multilingual support, enhancing service efficiency and customer satisfaction [6] Future Commitment - The company aims to strengthen its localized service capabilities, enhance its product suite, and improve its AI technology to help more companies in the Greater Bay Area connect with global users efficiently [8]

Core Insights - Aurora Mobile Limited has launched LiveDesk, an AI-driven customer service platform designed to enhance multi-channel customer communication and improve service efficiency [1][4]. Industry Challenges - Enterprise customer service is facing challenges such as fragmented communication channels, delayed responses, and limited service efficiency, which increase management costs and impact customer satisfaction [3]. LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common inquiries, reducing operational costs by 70% and supporting omnichannel integration across various platforms [4]. - The platform offers intelligent routing for inquiries, ensuring simple questions are answered automatically while complex issues are escalated to human agents [4]. - LiveDesk includes dual service modes of "Live Chat" and "Smart Ticketing," optimizing resource allocation and enhancing team collaboration [4]. - Comprehensive data insights are provided, allowing enterprises to track customer behavior and optimize service strategies [4]. Application Across Industries - LiveDesk is applicable in various sectors including e-commerce, software services, gaming, and lifestyle services, facilitating pre-sale guidance, after-sale support, and complaint handling [6]. Value Proposition - The launch of LiveDesk aims to improve customer response speed, enhance customer satisfaction to over 90%, and significantly reduce the workload of customer service teams [10].

Core Insights - EngageLab has launched LiveDesk, an AI-driven customer service platform aimed at enhancing multi-channel customer communication and operational efficiency [1][4] - The platform is designed to address common enterprise customer service challenges, including fragmented communication channels and delayed responses [3][4] Group 1: LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common customer inquiries, reducing operational costs by 70% [4][8] - The platform supports omnichannel integration, connecting various communication platforms such as social media, SMS, and email for unified customer interaction management [4][6] - AI Agents perform initial screening of inquiries, intelligently routing simple questions while transferring complex issues to Human Agents, enhancing response speed and service quality [4][6] Group 2: Service Modes and Collaboration - LiveDesk offers "Live Chat" and "Smart Ticketing" modes, optimizing resource allocation based on customer inquiry types [4][6] - The smart ticketing system facilitates API creation, automatic assignment, and cross-department collaboration, improving workflow processes [4][6] Group 3: Data Insights and Customer Experience - The platform provides comprehensive data tracking and customer behavior analysis, enabling enterprises to optimize service strategies [4][8] - AI Agents can customize tone and multimedia interactions, enhancing customer satisfaction and brand loyalty [5][8] Group 4: Industry Applications - LiveDesk is applicable across various industries, including e-commerce, software services, and gaming, supporting diverse customer service scenarios [6][8] - The integration of customer service and automated marketing through AI-driven solutions fosters intelligent business growth [6][8] Group 5: Expected Outcomes - The implementation of LiveDesk is projected to boost customer satisfaction to over 90% and significantly enhance customer retention [8] - The platform aims to reduce the workload of customer service teams while achieving an optimal balance between efficiency and cost [8] - Continuous service optimization and precision marketing are expected through the accumulation of customer data insights [8]

Core Insights - Aurora Mobile's EngageLab has launched a new AI-driven customer service platform called LiveDesk, focusing on "AI Agent x Human Agent" collaboration to enhance service efficiency and customer experience [1][6] Group 1: Customer Service Challenges - Enterprises face multiple challenges in customer service, including fragmented communication channels, delayed responses, and limited service efficiency, leading to increased management costs [2] - Human agents struggle to provide efficient 24/7 responses, and resource allocation for complex issues often creates bottlenecks, negatively impacting customer satisfaction and business growth [2] Group 2: LiveDesk Innovations - LiveDesk utilizes AI Agents to automatically handle up to 90% of common customer inquiries, reducing operational costs by 70% [3] - The platform supports multi-channel access, integrating various touchpoints such as websites, apps, social media, and SMS for unified customer interaction management [3] - AI Agents provide real-time initial screening of inquiries, efficiently routing simple issues to automated responses while complex queries are seamlessly transferred to Human Agents [3] Group 3: Enhanced Collaboration and Insights - LiveDesk features both "online chat" and "smart ticket" services, allowing precise matching of solutions to customer issues, thereby improving resource allocation and team collaboration [4] - The platform offers comprehensive data tracking and customer behavior analysis, enabling insights into customer satisfaction, ticket handling, and team performance for continuous service strategy optimization [4] - AI Agents can customize interaction styles and support multimedia communication, enhancing the personalization of customer service experiences [4] Group 4: Industry Applications and Growth - LiveDesk is applicable across various industries, including e-commerce, software services, gaming, and lifestyle services, supporting diverse scenarios such as pre-sales guidance, post-sales support, complaint handling, and membership marketing [5] - The AI-driven automation and multi-channel coverage enable seamless integration of customer service and automated marketing, creating a sustainable growth engine for businesses [5] Group 5: Value Proposition - The launch of LiveDesk is expected to significantly enhance customer response speed, with customer satisfaction rates exceeding 90%, thereby increasing customer loyalty [7] - The workload of customer service teams is reduced, leading to effective operational cost savings of 70%, achieving an optimal balance between efficiency and cost [7] - The platform facilitates the accumulation of customer data assets and multi-dimensional insights, driving precise marketing and continuous service optimization [7] - Personalized and intelligent customer experiences help businesses build core competitive advantages in the digital marketplace [7]