SHENZHEN, China, Feb. 04, 2026 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that Mr. Weidong Luo, Chairman and Chief Executive Officer of Aurora Mobile, was named as a 2025 Greater Bay Area (GBA) Strategic Emerging Industry Youth Leader by the Shenzhen Strategic Emerging Industry Development and Promotion Association. This distinction is in recognition of Mr. Lu ...

Core Insights - Aurora Mobile Limited has launched LiveDesk, an AI-driven customer service platform designed to enhance multi-channel customer communication and improve service efficiency [1][4]. Industry Challenges - Enterprise customer service is facing challenges such as fragmented communication channels, delayed responses, and limited service efficiency, which increase management costs and impact customer satisfaction [3]. LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common inquiries, reducing operational costs by 70% and supporting omnichannel integration across various platforms [4]. - The platform offers intelligent routing for inquiries, ensuring simple questions are answered automatically while complex issues are escalated to human agents [4]. - LiveDesk includes dual service modes of "Live Chat" and "Smart Ticketing," optimizing resource allocation and enhancing team collaboration [4]. - Comprehensive data insights are provided, allowing enterprises to track customer behavior and optimize service strategies [4]. Application Across Industries - LiveDesk is applicable in various sectors including e-commerce, software services, gaming, and lifestyle services, facilitating pre-sale guidance, after-sale support, and complaint handling [6]. Value Proposition - The launch of LiveDesk aims to improve customer response speed, enhance customer satisfaction to over 90%, and significantly reduce the workload of customer service teams [10].

Core Insights - EngageLab has launched LiveDesk, an AI-driven customer service platform aimed at enhancing multi-channel customer communication and operational efficiency [1][4] - The platform is designed to address common enterprise customer service challenges, including fragmented communication channels and delayed responses [3][4] Group 1: LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common customer inquiries, reducing operational costs by 70% [4][8] - The platform supports omnichannel integration, connecting various communication platforms such as social media, SMS, and email for unified customer interaction management [4][6] - AI Agents perform initial screening of inquiries, intelligently routing simple questions while transferring complex issues to Human Agents, enhancing response speed and service quality [4][6] Group 2: Service Modes and Collaboration - LiveDesk offers "Live Chat" and "Smart Ticketing" modes, optimizing resource allocation based on customer inquiry types [4][6] - The smart ticketing system facilitates API creation, automatic assignment, and cross-department collaboration, improving workflow processes [4][6] Group 3: Data Insights and Customer Experience - The platform provides comprehensive data tracking and customer behavior analysis, enabling enterprises to optimize service strategies [4][8] - AI Agents can customize tone and multimedia interactions, enhancing customer satisfaction and brand loyalty [5][8] Group 4: Industry Applications - LiveDesk is applicable across various industries, including e-commerce, software services, and gaming, supporting diverse customer service scenarios [6][8] - The integration of customer service and automated marketing through AI-driven solutions fosters intelligent business growth [6][8] Group 5: Expected Outcomes - The implementation of LiveDesk is projected to boost customer satisfaction to over 90% and significantly enhance customer retention [8] - The platform aims to reduce the workload of customer service teams while achieving an optimal balance between efficiency and cost [8] - Continuous service optimization and precision marketing are expected through the accumulation of customer data insights [8]

Core Insights - Aurora Mobile's EngageLab has launched a new AI-driven customer service platform called LiveDesk, focusing on "AI Agent x Human Agent" collaboration to enhance service efficiency and customer experience [1][6] Group 1: Customer Service Challenges - Enterprises face multiple challenges in customer service, including fragmented communication channels, delayed responses, and limited service efficiency, leading to increased management costs [2] - Human agents struggle to provide efficient 24/7 responses, and resource allocation for complex issues often creates bottlenecks, negatively impacting customer satisfaction and business growth [2] Group 2: LiveDesk Innovations - LiveDesk utilizes AI Agents to automatically handle up to 90% of common customer inquiries, reducing operational costs by 70% [3] - The platform supports multi-channel access, integrating various touchpoints such as websites, apps, social media, and SMS for unified customer interaction management [3] - AI Agents provide real-time initial screening of inquiries, efficiently routing simple issues to automated responses while complex queries are seamlessly transferred to Human Agents [3] Group 3: Enhanced Collaboration and Insights - LiveDesk features both "online chat" and "smart ticket" services, allowing precise matching of solutions to customer issues, thereby improving resource allocation and team collaboration [4] - The platform offers comprehensive data tracking and customer behavior analysis, enabling insights into customer satisfaction, ticket handling, and team performance for continuous service strategy optimization [4] - AI Agents can customize interaction styles and support multimedia communication, enhancing the personalization of customer service experiences [4] Group 4: Industry Applications and Growth - LiveDesk is applicable across various industries, including e-commerce, software services, gaming, and lifestyle services, supporting diverse scenarios such as pre-sales guidance, post-sales support, complaint handling, and membership marketing [5] - The AI-driven automation and multi-channel coverage enable seamless integration of customer service and automated marketing, creating a sustainable growth engine for businesses [5] Group 5: Value Proposition - The launch of LiveDesk is expected to significantly enhance customer response speed, with customer satisfaction rates exceeding 90%, thereby increasing customer loyalty [7] - The workload of customer service teams is reduced, leading to effective operational cost savings of 70%, achieving an optimal balance between efficiency and cost [7] - The platform facilitates the accumulation of customer data assets and multi-dimensional insights, driving precise marketing and continuous service optimization [7] - Personalized and intelligent customer experiences help businesses build core competitive advantages in the digital marketplace [7]