E s s e n t i a l s | 27 Jan 2026 05:26:37 ET │ 32 pages Pop Mart (9992.HK) Unboxing Consumer Behavior: Citi Global Consumer Survey CITI'S TAKE We conducted a survey with 1,501 Pop Mart consumers in China, Japan, the US, UK and Australia (~300 in each country) in conjunction with Citi's Research Innovation Lab, mainly focusing on consumption pattern, purchase drivers, brand perception and IP preference. Pop Mart remains our Top Buy in China's consumer sector. We expect its breakthroughs in IP diversificatio ...

Summary of Pop Mart International Limited Conference Call Company Overview - **Company**: Pop Mart International Limited - **Ticker**: 9992.HK - **Rating**: Underperform - **Price Target**: 225.00 HKD - **Market Cap**: 293,836 million HKD - **Annual Dividend Yield**: 0.4% Key Industry Insights - **Customer Base**: Approximately 59 million reported members, with divided investor perspectives on sustainability - **Survey Sample**: ~850 respondents across China to analyze purchasing behavior and engagement Core Findings 1. **Customer Engagement**: - The customer base shows shallow engagement, with 39% of respondents starting purchases within the past year and only 12% having purchased for over two years, indicating minimal sustainable collector development [1][15][16] 2. **Buyer Segmentation**: - Casual and impulse buyers represent 68% of the customer base, while collectors account for only ~6% [2][18] - 60% of respondents own fewer than 5 items, and 80% own under 11 items, confirming that Pop Mart functions as occasional discretionary spending rather than routine purchases [2][18] 3. **Acquisition and Portfolio Risk**: - LABUBU drives 38% of customer acquisition, indicating a heavy reliance on a single character, which poses a risk if its popularity declines [3][19][78] - 29% of respondents never purchased other IPs, suggesting vulnerability to abandonment if LABUBU's appeal wanes [3][19] 4. **Spending Intentions**: - 61% of respondents expect to increase spending, but 26% plan to decrease, with 13% intending to stop purchasing entirely within 12 months [11][23][100] - Growth expectations are modest, with 47% projecting a 10-20% increase, indicating reliance on Pop Mart's execution of new releases [11][23][100] 5. **Scarcity Strategy**: - 18% abandon purchases when items are unavailable, while 45% substitute within the ecosystem, indicating a reliance on cross-IP substitution rather than developing multi-IP preferences [12][24][118] - The blind box format retains 65% positive sentiment, but many find it "fun but frustrating," suggesting a need for improvement in customer experience [12][24] Financial Metrics - **Reported EPS**: - F24A: 2.36 RMB - F25E: 7.91 RMB - F26E: 10.21 RMB - **EPS Growth**: - F24A: 191.4% - F25E: 235.1% - F26E: 29.1% [8] Purchase Behavior Insights 1. **Purchase Frequency**: - 21% of respondents have made only a single purchase, indicating low habitual purchasing [56][58] - Only 16.55% purchase monthly or more frequently, suggesting limited engagement [56][58] 2. **Annual Spending**: - 68.80% of customers spend less than ¥500 annually, translating to around 6-7 items yearly [61][65] - This aligns with low ownership levels and infrequent purchases, indicating shallow customer engagement [61][65] 3. **Influence of Channels**: - In-store browsing (64.18%) and social media content (54.96%) are the top drivers for purchasing decisions, highlighting the importance of product discovery [68][71] Future Considerations - **Churn Risk**: The data suggests Pop Mart operates with a "leaky bucket," requiring continuous new customer acquisition to offset attrition [100][101] - **Product Development**: Success hinges on the ability to innovate and maintain a strong IP pipeline to drive customer engagement and spending [106][107] Conclusion - Pop Mart's current customer base is characterized by shallow engagement and a heavy reliance on a single IP, LABUBU. The company faces significant challenges in converting casual buyers into committed collectors and must focus on product innovation and customer retention strategies to ensure sustainable growth.