Salesforce (NYSE:CRM) Q4 2026 Earnings call February 25, 2026 05:00 PM ET Company ParticipantsBrent Thill - Tech Sector Leader of Software & Internet ResearchGabriela Borges - Managing Director and Head of US Software Equity ResearchJason Lemkin - Founder and CEOJeff Ballotti - President and CEOKirk Materne - Senior Managing Director of SoftwareMarc Benioff - Chair and CEOMark Barrocas - CEO and DirectorMiguel Milano - President and Chief Revenue OfficerMike Spencer - EVP of Finance and Investor RelationsPa ...

Salesforce (NYSE:CRM) Q4 2026 Earnings call February 25, 2026 05:00 PM ET Company ParticipantsBrent Thill - Tech Sector Leader of Software & Internet ResearchGabriela Borges - Managing Director and Head of US Software Equity ResearchJason Lemkin - Founder and CEOJeff Ballotti - President and CEOKirk Materne - Senior Managing Director of SoftwareMarc Benioff - Chair and CEOMark Barrocas - CEO and DirectorMiguel Milano - President and Chief Revenue OfficerMike Spencer - EVP of Finance and Investor RelationsPa ...

Salesforce (NYSE:CRM) Q4 2026 Earnings call February 25, 2026 05:00 PM ET Speaker6Good afternoon, everyone. My name is Layla, and I will be your conference operator today. At this time, I would like to welcome you to the Salesforce Fourth Quarter and Full Year Fiscal 2026 conference call. This conference is being recorded, and all lines have been placed on mute to prevent any background noise. After the speakers' prepared remarks, there will be a question and answer session. At this time, I would like to tu ...

Core Viewpoint - Salesforce (CRM) stock is currently trading within a historical support range, showing potential for rebound based on past performance and current valuation metrics [2][3][4] Financial Performance - CRM is currently priced at $220, which is considered severely undervalued by 42.7% according to discounted cash flow (DCF) analysis [3] - The company is projected to achieve a free cash flow (FCF) margin of 44.9% by FY2026, indicating strong growth potential [3] - Recent stock performance has seen a decline of 32% over the past year, attributed to revenue guidance shortcomings and slower Sales Cloud growth [4] - Revenue growth has averaged 8.4% over the last twelve months (LTM) and 10.0% over the last three years, with a minimum annual growth of 8.4% during this period [10] - The stock trades at a price-to-earnings (PE) multiple of 29.1, reflecting its current valuation [10] Market Position and Sentiment - Analyst consensus remains a "Buy" with price targets around $325, despite recent declines [4] - Industry trends in AI-driven customer relationship management (CRM) and integration are favorable, with Salesforce leveraging technologies like Agentforce and Slackbot [4] - The prevailing market price reflects skepticism, yet the company's financial strength and market positioning suggest significant upward potential [4] Risks and Market Conditions - CRM has experienced significant declines in the past during market downturns, including a 70% drop during the Global Financial Crisis and a 59% decline during recent inflationary pressures [6] - Stocks can also decline in healthy markets due to events like earnings announcements or business updates, indicating inherent risks [7]

Summary of Conference Call Company and Industry - The conference call primarily discusses Salesforce, a leading company in the cloud-based software industry, particularly focusing on customer relationship management (CRM) and AgenTech solutions. Key Points and Arguments 1. **Strong Financial Performance**: Salesforce reported its best Q3 results in company history, with bookings growing significantly, marking the fastest growth in three and a half years [1][2] 2. **Net New ACV Growth**: The company emphasized the importance of net new Annual Contract Value (ACV), which is the difference between bookings and attrition. This metric is crucial as it indicates future revenue acceleration [1][2] 3. **Future Revenue Projections**: Salesforce aims to reach $60 billion in fiscal year 2030, driven by unprecedented demand and a robust sales pipeline [4] 4. **Agentforce Product Success**: The Agentforce product has shown remarkable growth, achieving $550 million in ARR, with a 450% year-on-year increase. Over 18,000 customers are using Agentforce, with 9,500 paying customers [10][12] 5. **Customer Engagement**: More than 50% of bookings in Q3 came from existing customers who are increasing their usage of Agentforce, indicating strong customer satisfaction and engagement [12][14] 6. **AgenTech Market Potential**: Salesforce is positioning itself as a leader in the AgenTech space, with expectations that most of its 1.2 million customers will adopt its platform for digital labor solutions, potentially multiplying their business with Salesforce by three to four times [34][36] 7. **AI Integration**: The call highlighted the importance of integrating AI into enterprise solutions, emphasizing that Salesforce's existing data and execution capabilities provide a competitive advantage in scaling AI solutions [46][60] 8. **Sales Capacity Increase**: Salesforce has increased its sales capacity by 23% and expects to finish the year with a 20% increase, which is crucial for meeting the growing demand for its products [78][88] 9. **Productivity Metrics**: The company focuses on three key metrics: net new ACV growth, productivity, and consumption of its products, which are essential for maintaining growth and efficiency [100][102] 10. **Customer Refilling the Tank**: The concept of customers "refilling the tank" refers to existing customers increasing their usage of Salesforce products, which shortens sales cycles and enhances productivity [111] Other Important Insights - **Pricing Strategies**: Salesforce is offering flexible pricing options, including the AgenTech Enterprise License Agreement (AELA) for customers ready to scale, and pay-as-you-go models for those wanting to experiment [71][75] - **Competitive Landscape**: Salesforce is gaining market share from competitors like Veeva in the life sciences sector, having won contracts with major pharmaceutical companies [95] - **Innovation and Product Launches**: The company continues to innovate with new products and features, such as Voice and Life Sciences Cloud, which are expected to drive further growth [90][96] This summary encapsulates the key insights from the conference call, highlighting Salesforce's strong performance, growth strategies, and market positioning in the evolving tech landscape.

Summary of the Conference Call Company and Industry Overview - The conference call focuses on a technology company that operates in the CRM SaaS market and is transitioning towards the agentic enterprise market, which is significantly larger than the traditional SaaS market [6][7][8]. Key Points and Arguments 1. **Quarterly Performance**: The company reported its best Q3 ever, with significant growth in bookings and net new Average Order Value (AOV) since fiscal year 2022 [4][5]. 2. **Agentic Enterprise Opportunity**: The company is positioning itself to capitalize on the agentic enterprise market, which is defined as the digital labor market and is potentially orders of magnitude larger than the current SaaS market [6][7]. 3. **Market Share**: The company holds a 20% market share in the CRM SaaS market and 40% in the sales and service cloud domains, outperforming its competitors [6][7]. 4. **Customer Success Metrics**: Net new AOV, a key measure of customer success, is growing significantly faster than AOV, indicating a positive trend for future revenue acceleration [5][22]. 5. **Commercial Frameworks**: The introduction of the Agentic Enterprise License Agreement (AELA) has been well-received, allowing customers to pay a flat fee for services over three years, often resulting in a doubling or tripling of their spending [18][19][21][40]. 6. **Customer Transformation**: Many customers are transitioning to become agentic enterprises, realizing the need for integrated solutions that combine AI, data, and human input [10][11][12][56]. 7. **Innovative Solutions**: The company has developed a playbook for agentic enterprises, detailing how to implement AI-driven workflows across various industries [13][14][15]. 8. **Voice and AgentScript Innovations**: Recent advancements include voice capabilities and AgentScript, which enhances the resilience of agents for enterprise use cases [49][50][53]. Additional Important Insights 1. **Customer Engagement**: The company is actively engaging with customers to understand their needs and refine its offerings, leading to rapid iterations and feature additions [29][36]. 2. **Market Dynamics**: There is a trend of customers initially attempting to build solutions independently but later returning to the company for integrated solutions, highlighting the importance of the last mile in enterprise AI [56][59]. 3. **Growth in Customer Base**: The company is experiencing a significant increase in the number of customers adopting its agentic solutions, with projections to grow from 18,000 to 25,000-30,000 stories by year-end [48][61]. 4. **Pipeline Growth**: The company reports a healthy double-digit growth in its sales pipeline, indicating strong future demand for its services [62]. This summary encapsulates the key points discussed during the conference call, highlighting the company's strategic focus on the agentic enterprise market and its commitment to customer success through innovative solutions and frameworks.

Core Insights - Salesforce (CRM) is set to release its third-quarter fiscal 2026 results on December 3, with expected revenues between $10.24 billion and $10.29 billion, indicating an 8.7% increase year-over-year [1][9] - The company anticipates non-GAAP earnings per share (EPS) in the range of $2.84 to $2.86, reflecting an 18.3% increase from the previous year [2][9] Revenue and Earnings Estimates - The Zacks Consensus Estimate for third-quarter revenues is $10.26 billion, aligning closely with Salesforce's expectations [1][9] - The consensus estimate for non-GAAP EPS has remained stable at $2.85 over the past 60 days [2] Performance History - Salesforce has beaten the Zacks Consensus Estimate in three of the last four quarters, with an average surprise of 3.2% [3] Factors Influencing Q3 Results - The company is well-positioned for strong results due to its focus on digital transformation and cloud solutions, which align with global business needs [6] - Demand for generative AI-enabled cloud solutions has been a significant growth driver, enhancing customer engagement and competitive positioning [7] - Salesforce's expansion in key geographic markets and the public sector has unlocked new growth opportunities [8] Strategic Acquisitions - Recent acquisitions, including Waii, Convergence.ai, and Zoomin, have enhanced Salesforce's capabilities and diversified its revenue base, likely boosting subscription revenues [10] - Key cloud service revenue estimates for Q3 include $2.3 billion from Sales, $2.49 billion from Service, and $2.07 billion from Platform & Other [11] Cost Restructuring Initiatives - Ongoing cost restructuring is expected to improve profitability, with a non-GAAP operating margin of 34.3% in Q2, up 60 basis points [12] Stock Performance and Valuation - Year-to-date, Salesforce shares have declined by 31.7%, underperforming the Zacks Computer – Software industry, which has risen by 6.6% [13] - The stock is currently trading at a forward 12-month price-to-sales (P/S) ratio of 4.92, compared to the industry average of 7.39 [15] Competitive Position - Salesforce maintains its leadership in the customer relationship management industry, consistently outperforming competitors like Microsoft, Oracle, and SAP [18] - Strategic acquisitions, such as the $27.7 billion acquisition of Slack, have significantly enhanced its market position [19] AI Initiatives - The introduction of Einstein GPT and the expansion of AI functionalities across its ecosystem have solidified Salesforce's competitive edge in the market [20] Conclusion - Despite potential near-term challenges from softening IT spending, Salesforce's leadership in CRM and aggressive AI expansion provide a solid foundation for sustained growth [22]

Core Insights - The article discusses Salesforce's Dreamforce event, emphasizing the importance of AI in transforming enterprise software and the company's strong performance despite market challenges [1][10][35] Company Performance - Salesforce's stock has seen a significant increase, doubling 34% from its all-time highs late last year [1] - The company is experiencing unprecedented demand and excitement, with the largest pipeline seen to date [8][19] AI Integration - AI is being integrated across Salesforce's products, enhancing their capabilities and allowing customers to implement AI effectively [12][13][21] - Major companies, including FedEx and Dell, are utilizing Salesforce's AI-driven platform to improve their operations and profitability [17][19] Customer Engagement - The keynote at Dreamforce featured testimonials from top CEOs, showcasing how Salesforce's products are directly contributing to their financial success [4][28] - Customers are increasingly understanding how to deploy AI, indicating a shift in enterprise software adoption [9][10] Market Position - Salesforce is positioned as a leader in the AI and enterprise software market, with a vast customer base and innovative products [26][35] - The company is competing directly with established players like ServiceNow, highlighting its growing influence in the IT service management space [25][26]

Core Insights - Salesforce is focusing on AI agents as a central element of its future strategy, with upcoming enhancements to Agentforce expected to be showcased at Dreamforce 2025 [1] - The company has a market capitalization of $230.1 billion, with its stock down 27% year-to-date, but it offers a dividend yield of 0.68%, higher than the sector median [2] - Salesforce has a strong historical performance, with a 5-year revenue CAGR of 15.31% and earnings CAGR of 23% [8] Financial Performance - In Q2 FY2026, Salesforce reported revenues of $10.2 billion, a 9.8% increase year-over-year, with subscription and support revenue growing by 10.6% [9] - The company’s EPS for the same quarter was $2.91, reflecting a 13.7% annual growth and surpassing the consensus estimate of $2.78 [9] - Salesforce's remaining performance obligations stood at $29.4 billion, an 11% increase from the previous year, indicating strong demand [11] AI and Cloud Strategy - Salesforce's commitment to AI and cloud innovations is evident in a 120% year-over-year expansion of its product offerings, contributing to annual recurring revenue of approximately $1.2 billion [14] - The adoption of Agentforce has accelerated, with 6,000 revenue-generating arrangements booked in three quarters since its launch [15] - The integration of Service Cloud, Sales Cloud, and the Salesforce Platform has created strong customer retention, with a retention rate of 92% [16][17] Market Sentiment and Analyst Ratings - Analysts have given Salesforce a "Strong Buy" rating, with a mean target price of $333.50, indicating a potential upside of about 36% from current levels [18]

Core Insights - Salesforce is experiencing a fractional weekly gain ahead of the Dreamforce conference, but the stock is down over 25% year-to-date, indicating a lack of investor confidence despite its early adoption of AI technology [1][2] Company Performance - The company's quarterly results have been described as lackluster, leading to concerns about its growth trajectory and competitive dynamics in the software-as-a-service (SaaS) space [4][10] - Analysts have noted that Salesforce's core businesses have significantly decelerated over the past few years, with competition intensifying from other companies [4][10] AI Strategy - Salesforce is positioning itself as a leader in the AI space, particularly with its focus on "agentic AI," but the reception from Wall Street has been mixed [2][5] - The company's aggressive push into AI is seen as potentially premature, as many enterprises are still in the early stages of adopting AI technologies [7][8] Investor Sentiment - Investor sentiment towards Salesforce is currently negative, with some long-time investors reportedly reducing their positions due to concerns about competition from OpenAI and the overall market outlook [9] - Despite beating estimates in its recent earnings report, Salesforce's outlook disappointed investors, leading to a sell-off [9] Market Dynamics - The narrative that AI poses an immediate threat to SaaS is contested, with some analysts believing that AI could actually serve as an accelerator for companies like Salesforce [13][14] - The majority of software companies' business has remained largely unaffected by AI developments thus far, suggesting that the transition may take longer than anticipated [14]