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Etsy Adds AI-Powered Writing and Search Tools for Sellers
PYMNTS.comยท 2025-09-15 23:38
Core Insights - Etsy has introduced AI-powered tools for sellers, including title suggestions and writing assistance, aimed at enhancing communication with buyers and allowing sellers to focus on their creative processes [1][2] - The company is launching several new features ahead of the holiday shopping season, including a Top Tasks feature in Shop Manager and a Marketplace Insights tool to help sellers understand buyer trends [2][3] - Etsy is also updating its Community Hub with AI-powered search, new educational resources, and a dashboard for policy violations, while increasing coverage under Etsy Purchase Protection during the holiday season [4] Financial Performance - In July, Etsy reported a sales increase of 3.8% for the most recent quarter and 2.3% for the first half of the year [5] - The company's performance is attributed to a strategic shift made last year to enhance the marketplace's browsability and intuitiveness [6] Strategic Direction - Etsy is focusing on a hybrid approach to AI that integrates human oversight to improve the shopping experience [6] - The company aims to address the unique challenge of matching over 130 million creative items with the right buyers at the right time [7]