ZENVIA New Strategic Cycle 1Q 2025 Earnings Presentation Key Key Key Shay Chor Financial CFO Highlights Q1: Strong top-line growth and G&A efficiencies did not offset margin pressure 43 43 56.4% 53.7% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 0.0 20.0 40.0 Q1 2024 Q1 2025 23 31 17% 14% 0 0% 10 20 30 Q1 2024 Q1 2025 24 20 0 20 40 Q1 2024 Q1 2025 94 74 44.0% 25.1% 10.0% 30.0% 50.0% 70.0% 0.0 50.0 100.0 Q1 2024 Q1 2025 213 296 Q1 2024 Q1 2025 Net Revenues (BRL MM) G&A Expenses and G&A-to-Revenues (BRL MM & %) EBITDA ...

Core Insights - Zenvia Inc. reported a strong revenue growth of 39.2% year-over-year, reaching BRL 295.9 million in Q1 2025, driven primarily by a 58.5% increase in CPaaS revenues [11][24][13] - The transition to Zenvia Customer Cloud is progressing as planned, with expectations for completion by year-end 2025, which is anticipated to enhance long-term performance [2][6] - General and administrative expenses (G&A) decreased by 24% year-over-year, resulting in G&A as a percentage of revenues improving to 8.0% [17][18] Financial Performance - Normalized EBITDA for Q1 2025 was BRL 20 million, down 15.1% from Q1 2024, attributed to lower gross profit from the CPaaS segment due to increased SMS costs [11][18] - Gross profit decreased by 23.7% year-over-year to BRL 61.7 million, with a gross margin of 20.8%, down 17.2 percentage points from the previous year [11][24] - Non-GAAP Adjusted Gross Profit reached BRL 74.2 million, a decline of 20.8% year-over-year, with a Non-GAAP Adjusted Gross Margin of 25.1% [11][31] Segment Analysis CPaaS Business - CPaaS revenues totaled BRL 215.2 million, reflecting a 58.5% increase year-over-year, although Non-GAAP Adjusted Gross Profit fell by 38.7% to BRL 30.8 million, resulting in a Non-GAAP Adjusted Gross Margin of 14.3% [10][13] - The growth in CPaaS was primarily driven by higher SMS volumes from large clients, which have lower margins [11][15] SaaS Business - SaaS revenues increased by 5.1% year-over-year to BRL 80.7 million, with a slight increase in gross profit to BRL 30.9 million, but the gross margin decreased to 38.2% [7][9] - The transition to Zenvia Customer Cloud is impacting SaaS margins, which are expected to improve as the business scales [9][16] Customer Metrics - Total active customers decreased to 10,462, down 21.1% year-over-year, with a notable decline in both SaaS and CPaaS customer bases [11][24] - Active customers in the SaaS segment were 5,668, down 20.6% year-over-year, while CPaaS active customers were 4,794, down 25.8% [10][11]

Zenvia (ZENV) Q4 2024 Earnings Call May 20, 2025 10:00 AM ET Company Participants Cassio Bobsin Machado - Founder, CEO, Chairman & Interim Chief Sales OfficerShay Chor - CFO Operator REPRESENTATIVE:] Today's conference is being recorded and a replay will be available at the company's IR website, where you can also access today's presentation. At this time, all participants are in listen only mode. After the prepared remarks, there will be a question and answer session. And for the Q and A session, we ask yo ...

Financial Data and Key Metrics Changes - In Q4 2024, revenues reached BRL 231 million, up 7% year over year, primarily driven by strong volume growth in CPaaS, offsetting declines in SaaS revenues [16][20] - Adjusted gross profit declined 60% to BRL 49 million, with gross margin decreasing to 21% due to a higher mix of lower-margin CPaaS growth and a one-time SMS cost adjustment of BRL 27.8 million recognized in Q4 [16][17] - EBITDA, excluding certain expenses, closed the quarter at BRL 35 million, a 6% decline from BRL 37 million in Q4 2023 [19] Business Line Data and Key Metrics Changes - The Customer Cloud segment generated revenues of approximately BRL 180 million in 2024, with an expected growth of 25% to 30% in 2025 [14][15] - CPaaS market grew 25% year over year between 2023 and 2024, while SaaS grew at high single digits, indicating a more dynamic CPaaS market [20] - SaaS margins declined due to tighter profitability from enterprise clients and higher costs related to the launch of the Customer Cloud [19] Market Data and Key Metrics Changes - The market for Customer Cloud solutions is expected to continue growing at a strong double-digit pace in the coming years, supported by advanced automation and AI [15] - International expansion, particularly in Argentina and Mexico, is performing well and contributing positively to the Customer Cloud segment [11][12] Company Strategy and Development Direction - The company has entered its fourth strategic cycle focused on accelerating growth in its newly defined core business, the Zenvia Customer Cloud [7][12] - A shift to a volume-based pricing model is being implemented, allowing clients to pay based on interactions rather than a per-seat model, enhancing operational efficiency [11][12] - The company is committed to streamlining operations further with AI and automation, while also evaluating opportunities for divestments to optimize capital structure [28][54] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the early improvements seen in Q1 2025, with expectations of revenue growth picking up and SaaS margin recovery [30][60] - The company is focused on leveraging its unified platform and market opportunities to drive organic growth and profitability while reducing leverage [12][28] Other Important Information - The company ended 2024 with a cash balance of BRL 117 million and expects EBITDA to continue growing at a faster pace than CapEx [26] - G&A expenses were reduced by 11% year over year, contributing to improved operational efficiency [24][23] Q&A Session Summary Question: Can you provide clarity on Zenvia's full year 2025 revenue outlook? - The Customer Cloud segment is projected to grow 25% to 30%, while traditional SaaS and CPaaS business lines are expected to see flat to modest growth [34][35] Question: What is the current status of your divestment plans? - Specific details on divestments cannot be shared, but the focus is on improving capital structure and deleveraging the balance sheet [37][38] Question: What new trends are emerging with AI integration? - The company is seeing a shift towards more interconnected use cases that leverage customer data for personalized experiences [40] Question: How is the pricing model evolving? - The company is moving towards a usage-based pricing model, charging per interaction rather than per seat, which is expected to enhance efficiency and revenue [41][43] Question: What are the main goals for 2025? - The primary goals include improving EBITDA and aligning it better with the capital structure, while also focusing on organic growth and customer engagement [53][55]

ZENVIA New Strategic Cycle 4Q & FY 2024 Earnings Presentation Opening Remarks Cassio Bobsin Founder & CEO AI is no longer a promise. It has become a fundamental pillar in how companies engage with their customers. 3 2003 | Startup 2011 | SMS Consolidation 2018 | Portfolio expansion with a focus on CX SaaS 2025 | Zenvia Customer Cloud BUSINESS CYCLES STRATEGIC CYCLES | STARTING THE 4TH CYCLE 4 Innovative Model Flexibility of adoption Use of AI Scalable Revenue 5 Key Financial Highlights Shay Chor CFO Used by ...

Core Insights - Zenvia Inc. reported strong revenue growth driven by its CPaaS segment, with total revenues for FY 2024 reaching BRL 960 million, an 18.8% increase from BRL 808 million in FY 2023 [6][26] - The company launched Zenvia Customer Cloud in October 2024, which integrates AI into customer experience solutions, and has already attracted nearly 6,000 clients [2][11] - Despite revenue growth, profitability metrics fell short of expectations due to increased costs, particularly in the SMS segment, and competitive pressures in the SaaS market [2][26] Financial Performance - Q4 2024 revenues were BRL 231.4 million, a 6.6% increase from BRL 217 million in Q4 2023, with CPaaS revenues growing by 17% year-over-year [6][19] - Full-year Normalized EBITDA reached BRL 105.1 million, up 38.1% from BRL 76.1 million in 2023, but below the guidance range of BRL 120 million to BRL 140 million [27][26] - The company's G&A expenses decreased by 37% year-over-year in Q4 to BRL 19 million, improving the G&A as a percentage of revenues to 8.3% [10][24] Segment Analysis - The SaaS segment experienced a revenue decline of 9.7% in Q4 2024, primarily due to lower revenues from Enterprise customers, while full-year SaaS revenues increased by 8% [12][14] - The CPaaS segment reported revenues of BRL 155.9 million in Q4 2024, a 16.9% increase year-over-year, but faced a significant drop in Non-GAAP Adjusted Gross Profit, down 90.9% [17][19] - Total active customers at the end of FY 2024 were 10,622, with a notable decrease in active customers in both SaaS and CPaaS segments [10][12] Strategic Initiatives - The launch of Zenvia Customer Cloud is positioned as a key strategic initiative, aimed at enhancing customer engagement through AI-driven solutions [2][11] - The company plans to focus on organic growth, expanding its partner ecosystem, and streamlining operations as part of its new strategic cycle announced in January 2025 [2][26] - Zenvia aims to normalize profitability in 2025, with expectations of recovering margins impacted by SMS cost adjustments and competitive pressures [2][19]