CBHB(CHBBY)
Search documents
渤海银行(09668) - 2024 - 中期财报

2024-09-02 09:33
Capital and Financial Overview - The registered capital of China Bohai Bank is RMB 17.762 billion[15]. - The bank's H shares are listed on the Hong Kong Stock Exchange under stock code 9668[15]. - The bank's interim financial report for 2024 has not been audited[10]. - The board of directors approved the interim report on August 28, 2024, with all 13 directors present[8]. - No profit distribution or capital reserve transfer to increase share capital will be made for the interim period of 2024[9]. - The report period covers six months ending June 30, 2024[10]. - The bank's financial data and indicators are prepared in accordance with International Financial Reporting Standards[10]. - Operating revenue for the first half of 2024 was RMB 13,144,941, showing a slight increase of 0.48% compared to RMB 13,082,522 in the same period of 2023[17]. - Pre-tax profit decreased by 11.68% to RMB 4,114,362 from RMB 4,658,582 year-on-year[17]. - Net profit fell by 9.80% to RMB 3,697,109 compared to RMB 4,098,828 in the first half of 2023[17]. - Basic and diluted earnings per share attributable to ordinary shareholders decreased by 8.70% to RMB 0.21 from RMB 0.23[17]. - Total assets increased by 0.88% to RMB 1,747,995,740 as of June 30, 2024, compared to RMB 1,732,733,836 at the end of 2023[17]. - The total amount of loans and advances rose by 1.63% to RMB 947,852,113 from RMB 932,644,435[17]. - Total liabilities amounted to RMB 1,629.425 billion, with an increase of RMB 11.094 billion, a growth rate of 0.69%[33]. - Customer deposits reached RMB 952.835 billion, increasing by RMB 18.241 billion, which is a growth of 1.95%[33]. Risk Management and Asset Quality - The bank emphasizes the importance of risk management in its operations[10]. - The non-performing loan ratio increased to 1.81%, up 0.03 percentage points from 1.78% at the end of 2023[21]. - The capital adequacy ratio improved to 12.46%, an increase of 0.88 percentage points from 11.58% at the end of 2023[21]. - The bank's leverage ratio increased to 5.57% from 5.48% year-on-year, indicating a stronger capital position[102]. - The bank's non-performing loan ratio stands at 1.81% as of the end of the reporting period, indicating stable asset quality[178]. - The total impairment provision for financial assets amounts to CNY 38.039 billion, an increase of CNY 1.933 billion compared to the end of the previous year[178]. - The bank has implemented a ten-level asset quality classification management system to enhance risk control measures[178]. - The bank's credit risk management system has been further optimized, with a focus on key areas, businesses, and customer groups to improve risk identification and strategy[177]. - The bank has established a three-line defense system for risk control, with business lines as the first line of defense and the audit department as the third line[176]. Income and Expense Analysis - Net interest income was RMB 8.080 billion, down 13.37% year-on-year[40]. - Non-interest income increased by 34.89% to RMB 5.065 billion compared to the previous year[39]. - The average yield on loans and advances was 4.48%, compared to 4.78% in the same period last year[48]. - The average cost rate for deposits was 2.48%, down from 2.78% in the first half of 2023[54]. - The net interest margin decreased to 1.16% from 1.24% year-on-year[57]. - Total commission and fee income for the first half of 2024 was RMB 2,254.52 million, a decrease of 2.22% compared to RMB 2,305.68 million in the same period of 2023[63]. - Net income from commission and fees was RMB 1,695.92 million, down 3.92% from RMB 1,765.17 million year-on-year[63]. - Operating expenses decreased by 6.38% to RMB 5,018.27 million, driven by reductions in employee compensation and other general administrative expenses[68]. Loan and Deposit Performance - The balance of loans and advances was RMB 935.947 billion, with an increase of RMB 15.552 billion, marking a growth of 1.69%[32]. - The balance of green loans was RMB 37.75 billion, an increase of RMB 6.49 billion or 20.75% compared to the previous year[139]. - The balance of loans to specialized and innovative enterprises increased by 23.03% year-on-year[138]. - The amount of personal loans decreased to RMB 224,765,387 thousand, with a non-performing loan rate of 3.30% as of June 30, 2024[111]. - The company loans in the leasing and business services sector reached RMB 238,773,667 thousand, with a non-performing loan rate of 1.21%[113]. - The total deposits amounted to RMB 594.28 billion, an increase of RMB 28.11 billion or 4.96% compared to the previous year[136]. - Retail deposits increased by CNY 9.32 billion to CNY 210.32 billion by the end of the reporting period[148]. - The total number of retail customers reached 7.93 million, with a net increase of 219,300 customers during the reporting period[149]. Digital Transformation and Technology Investment - The bank's technology investment reached 640 million yuan during the reporting period, focusing on digital transformation and the development of new financial service systems[169]. - The bank's mobile banking system was upgraded to version 6.3, enhancing user engagement and increasing monthly active users and wealth product transaction volume[164]. - The bank's online financial services emphasized digital and smart finance, aiming to enhance user operations and portal channel construction[163]. - The bank's customer transaction experience was improved through optimized business processes and enhanced risk management strategies[162]. - The bank's website underwent a complete overhaul, enhancing user experience with improved navigation and accessibility features[165]. Market and Liquidity Risk Management - The bank's liquidity risk management framework is governed by a clear structure, with the board of directors ultimately responsible for liquidity risk management[182]. - The liquidity ratio of the group was 75.05% and the liquidity coverage ratio was 138.27% as of June 30, 2024[186]. - The group maintained a sufficient level of high-quality liquid assets, totaling approximately RMB 162 billion, to cover future cash outflows of about RMB 117 billion over the next 30 days[188]. - The bank's liquidity risk levels remained stable and controllable, with no significant liquidity risk events reported during the period[186]. - The bank's market risk management framework includes independent identification, measurement, monitoring, and control of market risks, ensuring alignment with strategic planning and business decisions[189]. - The bank's interest rate risk exposure was measured at 11.29% of Tier 1 capital, remaining within internal limits[191].
渤海银行(09668) - 2024 - 中期业绩

2024-08-28 11:23
Financial Performance - For the first half of 2024, the company's operating revenue was RMB 13,144.94 million, a slight increase of 0.48% compared to RMB 13,082.52 million in the same period of 2023[8]. - The company's net profit for the first half of 2024 was RMB 3,697.11 million, representing a decrease of 9.80% from RMB 4,098.83 million in the first half of 2023[8]. - The total assets as of June 30, 2024, amounted to RMB 1,747,995.74 million, reflecting a growth of 0.88% from RMB 1,732,733.84 million at the end of 2023[9]. - The total loans and advances issued reached RMB 947,852.11 million, an increase of 1.63% from RMB 932,644.44 million at the end of 2023[9]. - The total deposits absorbed by the bank increased to RMB 934,621.54 million, up by 2.13% from RMB 915,161.98 million at the end of 2023[9]. - The company reported a basic earnings per share of RMB 0.21 for the first half of 2024, down 8.70% from RMB 0.23 in the same period of 2023[8]. - The weighted average return on equity decreased to 7.67%, down 1.24 percentage points from 8.91% in the first half of 2023[8]. Risk Management - The report includes a detailed description of the major risks faced by the bank in its management operations and the measures taken to address these risks[5]. - The bank is committed to enhancing its risk management framework, ensuring compliance and effective risk control across all business lines[100][101]. - The bank has implemented a ten-level asset quality classification management system to enhance risk control[104]. - The bank's liquidity risk management strategy focuses on maintaining compliance with liquidity regulatory indicators while minimizing additional liquidity costs[108]. - The bank's liquidity stress tests cover cash flow gaps over 7, 30, and 90-day windows, ensuring compliance with a minimum survival period of 30 days under various stress scenarios[109]. Capital and Equity - The capital adequacy ratio improved to 12.46%, up by 0.88 percentage points from 11.58% at the end of 2023[11]. - The net amount of core tier 1 capital increased to RMB 93.52 billion as of June 30, 2024, compared to RMB 88.81 billion at the end of the previous year[49]. - The bank successfully issued CNY 14 billion in subordinated capital bonds, significantly increasing the net amount of subordinated capital[123]. - The total nominal amount of derivative financial liabilities increased by 43.69% to RMB 1,423.38 million compared to RMB 990.61 million at the end of the previous year[45]. Shareholder Information - The total number of ordinary shares remained unchanged at 17,762,000,000, with 65.09% held by domestic shares and 34.91% by H shares as of June 30, 2024[138]. - The top shareholder, Tianjin TEDA Investment Holding Co., Ltd., holds 3,612,500,000 shares, representing 20.34% of the total shares[139]. - The bank's major shareholders include state-owned entities, with Tianjin TEDA Investment Holding Co., Ltd. being the controlling shareholder[140]. - The company did not issue any new shares during the reporting period[145]. Governance and Compliance - The governance structure includes a shareholders' meeting, board of directors, supervisory board, and senior management, ensuring effective communication and decision-making[164]. - The independent non-executive directors accounted for at least one-third of the board members, ensuring independent oversight of major decisions[169]. - The company has established a compliance system to strengthen internal control and operational risk management[137]. - The bank has strengthened its anti-money laundering internal control mechanisms and conducted on-site inspections of compliance with core obligations[127]. Digital Transformation and Innovation - The bank is focusing on digital transformation and enhancing customer service efficiency through a multi-channel approach[80]. - The bank's technology investment during the reporting period reached 640 million yuan, focusing on digital transformation and enhancing financial service quality[96]. - The mobile banking platform was upgraded to version 6.3, enhancing user experience and increasing monthly active users[92]. - The bank's digital innovation efforts include launching a personal pension investment insurance and wealth management products, improving its retirement financial service system[96]. Economic Outlook - The company anticipates continued economic recovery in China, with GDP growth projected at 5.0% year-on-year for the first half of 2024[13]. - The global economy is expected to continue its recovery trend in the second half of 2024, with a potential interest rate cut by the Federal Reserve[134]. - Credit growth in the banking sector is anticipated to continue declining, but the rate of decline is expected to slow down[134]. Employee and Operational Structure - The group in the reporting period had a total of 13,728 employees, with a gender distribution of 6,414 male and 7,314 female employees[156]. - The bank has established a total of 372 operational branches across 25 provinces, municipalities, and regions, including 35 first-level branches and 286 sub-branches[161]. - The bank's training system has been optimized, focusing on areas such as international settlement, trade financing, and risk management, enhancing the professionalism of its financial team[160]. Non-Performing Loans and Asset Quality - The non-performing loan ratio rose to 1.81% as of June 30, 2024, an increase of 0.03 percentage points from 1.78% at the end of 2023[11]. - The company reported a non-performing loan amount of RMB 1,216,976 thousand in the real estate sector, with a non-performing loan ratio of 1.38%[58]. - The bank's asset quality remains stable, with public loans in infrastructure and manufacturing sectors showing resilience against marginal increases in non-performing loans[135].
渤海银行(09668) - 2023 - 年度财报

2024-04-23 08:38
Financial Performance - Operating revenue for 2023 was RMB 24,997,370, a decrease of 5.55% compared to RMB 26,465,220 in 2022[22]. - Pre-tax profit decreased by 20.71% to RMB 5,163,077 from RMB 6,511,454 in the previous year[22]. - Net profit for 2023 was RMB 5,080,903, down 16.81% from RMB 6,107,475 in 2022[22]. - The net cash flow from operating activities increased significantly by 203.04% to RMB 81,308,605 from RMB 26,830,977 in 2022[22]. - The total amount of loans and advances (including discounts) was RMB 932.64 billion, a decrease of 2.57% from the previous year, with corporate loans increasing by 5.90%[62]. - The company achieved operating revenue of RMB 24.997 billion and net profit of RMB 5.081 billion, reflecting a decrease of 5.55% and 16.81% respectively compared to the previous year[35][41]. - The bank's net profit for 2023 was RMB 5,163,077 thousand, a decrease of 20.6% compared to RMB 6,511,454 thousand in 2022[84]. Assets and Liabilities - Total assets reached CNY 1,732.734 billion, a year-on-year increase of 4.42%[12]. - Total liabilities amounted to CNY 1,618.331 billion, growing by 4.44% year-on-year[12]. - Net assets stood at CNY 114.403 billion, reflecting a year-on-year growth of 4.05%[12]. - The total amount of issued bonds was RMB 267.92 billion, with a decrease of 3.17% compared to the previous year[66]. - The total deposits reached RMB 915.16 billion, reflecting an 8.45% growth year-over-year[67]. - The total amount of personal deposits reached RMB 201.00 billion, showing a year-over-year increase of 19.13%[67]. Risk Management - The report includes a detailed description of the main risks faced by the bank and the measures taken to address them[6]. - The bank plans to strengthen risk management and improve asset quality through coordinated strategies[12]. - The bank's focus on risk management includes a three-line defense system to enhance its risk control capabilities[142]. - The bank's liquidity risk management framework includes daily position management, maturity mismatch management, and liquidity asset portfolio management[151]. - The bank's credit policy for 2023 emphasizes support for retail inclusive finance, focusing on high-quality customer bases and risk management requirements[146]. Strategic Focus - The bank aims to enhance its operational stability and quality while focusing on serving national strategies and the real economy[8]. - The bank's strategic focus is on innovation and maintaining core business responsibilities[8]. - The bank's mission emphasizes serving national strategies, the real economy, and creating sustainable value for shareholders while fulfilling corporate responsibilities[31]. - The bank's future outlook includes a commitment to high-quality development and adherence to the new development philosophy[10]. - The bank's strategic focus includes enhancing traditional core businesses, developing intermediary services, and actively pursuing innovative business models[32]. Awards and Recognition - The bank received multiple awards, including the "2023 Annual Inclusive Finance Service Bank" and "2023 Annual Technology Empowered Financial Institution" awards[12]. - Bohai Bank was awarded the "2023 Annual Inclusive Finance Service Bank" by Securities Times[17]. - The bank received the "Outstanding Wealth Management Retail Bank Award" at the 2023 Retail Banking Awards[19]. - Bohai Bank's subsidiary, Bohai Bank Wealth Management Co., won the "Outstanding Bank Wealth Management Subsidiary Award" in 2023[19]. - The bank was recognized as the "Annual Pension Financial Service Institution" at the 2023 Asset Management Summit[20]. Compliance and Governance - The bank has enhanced its internal capital assessment procedures to align with the latest regulatory requirements and internal management needs[168]. - Compliance risk management involves the board, senior management, and various departments, focusing on proactive identification and control of compliance risks[172]. - The bank has implemented a "risk-based" approach to enhance anti-money laundering (AML) measures, with no significant AML risk events reported during the reporting period[173]. Digital Transformation - The bank is focusing on digital transformation and enhancing customer engagement through a unified identity recognition system in the WeChat ecosystem, improving operational capabilities[132]. - The bank's technology investment reached 1.4 billion yuan during the reporting period, focusing on digital transformation and innovation[136]. - The bank's mobile banking app was upgraded to version 6.2, resulting in a doubling of monthly active users on mobile platforms, enhancing customer experience and service capabilities[130]. Economic Context - In 2023, China's GDP grew by 5.2%, with retail sales increasing by 7.2% and fixed asset investment rising by 3.0%[28]. - Global economic growth is projected to decline from 2.6% in 2023 to 2.4% in 2024, with trade growth expected to be half of the average level seen in the previous decade[185]. - Domestic demand expansion is crucial for China's economic recovery, with macro policies expected to strengthen counter-cyclical adjustments[186].
渤海银行(09668) - 2023 - 年度业绩

2024-03-28 14:10
Annual Report and Financial Overview - The bank's 2023 annual report was approved by the board on March 28, 2024, with all 15 directors present[7]. - The financial report for 2023 was audited by Deloitte, receiving a standard unqualified opinion[7]. - The financial data and indicators in the report are prepared according to International Financial Reporting Standards, with all amounts presented in Renminbi[8]. - The bank's 2023 annual report is available on the Hong Kong Stock Exchange and the bank's official website[1]. - The bank's board guarantees the accuracy and completeness of the information in the annual report, taking joint responsibility for any misstatements[7]. - The report outlines the bank's strategic plans and future outlook, emphasizing the importance of understanding the difference between plans, forecasts, and commitments[8]. - Total assets reached CNY 1,732.734 billion, an increase of 4.42% year-on-year[13]. - Total liabilities amounted to CNY 1,618.331 billion, growing by 4.44% compared to the previous year[13]. - Net assets stood at CNY 114.403 billion, reflecting a year-on-year increase of 4.05%[13]. - The net asset per share attributable to ordinary shareholders was CNY 5.32, up by CNY 0.25 from the previous year[13]. - The bank's H shares are listed on the Hong Kong Stock Exchange under stock code 9668[5]. Profit and Loss - Operating revenue for 2023 was RMB 24,997,370, a decrease of 5.55% compared to RMB 26,465,220 in 2022[25]. - Pre-tax profit decreased by 20.71% to RMB 5,163,077 from RMB 6,511,454 in the previous year[25]. - Net profit for 2023 was RMB 5,080,903, down 16.81% from RMB 6,107,475 in 2022[25]. - The net interest margin for 2023 was 1.19%, down 0.26 percentage points from 1.45% in 2022[28]. - Net interest income decreased by 22.16% to CNY 17.645 billion, while non-interest income increased by 93.63% to CNY 7.351 billion[44]. - The commission and fee income rose by 43.42% to RMB 5,077,664 thousand in 2023, up from RMB 3,540,479 thousand in the previous year[79]. Risk Management - The report includes a comprehensive risk management section detailing the main risks faced by the bank and the measures taken to address them[8]. - The management emphasizes the importance of risk management and maintaining asset quality amidst ongoing business transformation[14]. - The bank has implemented a comprehensive risk management framework, with a focus on proactive and agile risk control measures[143]. - The bank's unified credit management system has been upgraded, optimizing 48 management policies and processes to enhance credit risk control[147]. - The bank's liquidity risk management strategy aims to balance liquidity, safety, and profitability while ensuring sufficient high-quality liquid assets[153]. Awards and Recognition - The bank received multiple awards, including the "2023 Inclusive Finance Service Bank Award" and "2023 Cross-border Financial Leading Bank" among others[11]. - The bank was recognized as the "Annual Pension Financial Service Institution" at the 2023 Asset Management Summit Forum[23]. - The bank's wealth management products won the "Outstanding Net Value Wealth Management Product Award" at the 2023 Asset Management and Wealth Management Industry Development Conference[22]. Strategic Initiatives and Future Outlook - The bank aims to enhance financial service quality and support the real economy as part of its high-quality development strategy[12]. - The bank plans to deepen its strategic initiatives and focus on high-quality development in 2024, aligning with national economic goals[12]. - The bank's operational strategy includes revitalizing existing assets, fostering new growth, and improving service quality[11]. - The bank's strategic focus includes enhancing customer service with comprehensive solutions across various customer needs and lifecycle stages[35]. - The bank will implement ten special initiatives to promote high-quality development and enhance its service capabilities[191]. Customer and Market Performance - The total number of retail customers reached 7.71 million, an increase of 990,000 or 14.74%[116]. - Retail deposits reached CNY 201.002 billion, showing a significant increase of 19.13% compared to the previous year[41]. - The bank's market share for total deposits in mainland China was 2.16%, with a loan market share of 2.23%[76]. - The number of total customers increased by 13.61% to 105,432, while effective customers grew by 15.05% to 64,298[106]. Digital Transformation and Technology - The bank is focusing on digital transformation and data governance to support business development[192]. - The bank's technology investment reached 1.4 billion yuan during the reporting period, focusing on digital transformation and innovation[138]. - The bank's online digital operations saw a significant increase, with monthly active users on mobile banking doubling, enhancing customer experience and service capabilities[132]. - The bank's wealth management subsidiary launched on February 3, 2023, issuing a total of 504 wealth management products with a total sales amount of 771.92 billion yuan[130]. Compliance and Governance - The bank emphasizes compliance and risk control, monitoring key events and behaviors closely[192]. - The bank has strengthened its anti-money laundering (AML) management system, with no significant AML risk events reported during the reporting period[175]. - The bank's compliance risk management involves proactive identification and control of compliance risks associated with new products and major projects[174]. Economic Context - In 2023, the GDP of China grew by 5.2% year-on-year, with retail sales increasing by 7.2% and fixed asset investment rising by 3.0%[31]. - Domestic demand expansion is crucial for China's economic recovery, with macro policies expected to strengthen counter-cyclical adjustments[188]. - The bank anticipates a continued low-level fluctuation in net interest margins, with asset quality pressures remaining a concern[189].
渤海银行(09668) - 2023 - 中期财报

2023-09-05 08:32
Capital and Financial Overview - The registered capital of China Bohai Bank is RMB 17.762 billion[13]. - The bank's H shares are listed on the Hong Kong Stock Exchange under stock code 9668[5]. - The bank's interim report for 2023 was approved by the board on August 28, 2023[6]. - The bank will not distribute profits or convert capital reserves into share capital for the interim period of 2023[7]. - The financial report for the first half of 2023 is unaudited[8]. - The bank's financial data and indicators are prepared in accordance with International Financial Reporting Standards[8]. - Operating revenue for the first half of 2023 was RMB 13,082,522, a decrease of 3.03% compared to RMB 13,490,708 in the same period of 2022[15]. - Pre-tax profit decreased by 7.33% to RMB 4,658,582 from RMB 5,026,840 year-on-year[15]. - Net profit for the first half of 2023 was RMB 4,098,828, down 6.91% from RMB 4,402,916 in the first half of 2022[15]. - Basic and diluted earnings per share decreased by 8.00% to RMB 0.23 from RMB 0.25 year-on-year[15]. - Total assets increased by 1.87% to RMB 1,690,558,156 as of June 30, 2023, compared to RMB 1,659,459,902 at the end of 2022[15]. - Total loans and advances decreased slightly by 0.23% to RMB 955,012,746 from RMB 957,216,978[15]. - Total deposits increased by 6.98% to RMB 902,752,781 from RMB 843,873,695 year-on-year[15]. - The capital adequacy ratio improved to 11.55%, up 0.05 percentage points from 11.50%[19]. - The net equity of the group as of June 30, 2023, was RMB 114.22 billion, an increase of 3.88% from the previous year[91]. Risk Management - The report includes a detailed description of the main risks faced by the bank and the measures taken to address them[8]. - The bank is committed to a comprehensive risk management framework, enhancing the effectiveness and foresight of risk management practices[177]. - The bank's risk management structure includes a three-line defense system to address various risks effectively[180]. - The bank emphasizes dynamic management of key clients and regions to strengthen risk identification and control measures[184]. - The bank has implemented a ten-level asset quality classification management system to enhance risk control[183]. Income and Expenses - Net interest income for the first half of 2023 was RMB 9.33 billion, a decrease of 17.83% year-on-year[40]. - Non-interest income increased to RMB 3.75 billion, representing a growth of 75.52% compared to the same period last year[39]. - Total operating income decreased to RMB 13.08 billion, down 3.03% year-on-year[39]. - Total operating expenses for the period were RMB 5.360 billion, an increase of 11.39% year-on-year, mainly due to rising employee compensation and administrative expenses[67]. - The group recognized credit impairment losses of RMB 3.064 billion, a decrease of 16.11% compared to the previous year[70]. Loan and Deposit Performance - The non-performing loan ratio rose to 1.84%, an increase of 0.08 percentage points from 1.76%[19]. - The non-performing loan balance was CNY 17.553 billion, with a non-performing loan ratio of 1.84%, an increase of 0.08 percentage points from the previous year[35]. - The amount of normal loans was CNY 910,341,503, accounting for 95.32% of total loans as of June 30, 2023, compared to 95.35% at the end of 2022[106]. - The total amount of loans and advances was RMB 955.01 billion, a slight decrease of 0.23% from the end of the previous year[75]. - Total deposits absorbed by the group were RMB 902.75 billion, marking a 6.98% increase from RMB 843.87 billion at the end of 2022[88]. Customer and Market Development - The bank's management highlighted the ongoing economic recovery and the importance of supporting effective demand through financial services[23]. - The bank focused on enhancing customer service levels and expanding strategic customer marketing management systems[135]. - The bank's digital platform for corporate banking is under continuous development to improve customer acquisition and service efficiency[134]. - The bank's transaction banking services have introduced innovative features, enhancing cross-border payment experiences for clients[139]. - The total number of retail customers reached 7.3287 million, with a net increase of 607,300 customers, representing a growth of 9.03%[147]. Technology and Innovation - The bank's technology investment reached RMB 530 million during the reporting period, focusing on enhancing business quality and efficiency through innovation[172]. - The bank's automated marketing tools have enhanced customer acquisition and service efficiency, contributing to a 12.38% growth in personal customer service[147]. - The bank is leveraging big data and AI technologies to create a closed-loop ecosystem for financial services, focusing on customized and ubiquitous offerings[167]. - The bank's mobile banking platform has been upgraded to enhance customer service and product innovation, focusing on high-frequency usage scenarios[164]. Wealth Management and Retail Banking - Wealth management business achieved a breakthrough with the launch of the first standardized trust product, managing customer wealth assets totaling 349 billion CNY[148]. - Retail banking revenue reached 4.657 billion CNY, with retail deposits increasing by 35.828 billion CNY, a growth of 21.23% compared to the end of last year[146]. - The bank's wealth management products included 238 non-principal guaranteed products with a total sales amount of 341.677 billion CNY[154]. - Mortgage loan issuance amounted to 9.026 billion CNY during the reporting period, supporting housing loan demand[150]. Liquidity Management - The bank's liquidity risk management strategy focuses on maintaining compliance with liquidity regulatory indicators while minimizing additional liquidity costs[188]. - The liquidity coverage ratio was 125.07%, down by 1.57 percentage points compared to the previous quarter[191]. - The net stable funding ratio stood at 102.65%, a decline of 1.67 percentage points from the previous quarter[191]. - The liquidity coverage ratio's qualified high-quality liquid assets were approximately RMB 133.06 billion, down from RMB 164.16 billion in the previous quarter[195].
渤海银行(09668) - 2023 - 中期业绩

2023-08-28 12:29
Financial Performance - Operating revenue for the first half of 2023 was RMB 13,082,522 thousand, a decrease of 3.03% compared to RMB 13,490,708 thousand in the same period of 2022[9]. - Pre-tax profit decreased by 7.33% to RMB 4,658,582 thousand from RMB 5,026,840 thousand year-on-year[9]. - Net profit for the first half of 2023 was RMB 4,098,828 thousand, down 6.91% from RMB 4,402,916 thousand in the previous year[9]. - Basic earnings per share attributable to ordinary shareholders decreased by 8.00% to RMB 0.23 from RMB 0.25[9]. - The total comprehensive income for the first half of 2023 was RMB 4.271 billion, a decrease of 3.02% year-on-year[26]. - The group achieved operating income of CNY 13.083 billion and net profit of CNY 4.099 billion during the reporting period, indicating steady improvement in overall operational quality[20]. Asset and Liability Management - Total assets as of June 30, 2023, were RMB 1,690,558,156 thousand, an increase of 1.87% from RMB 1,659,459,902 thousand at the end of 2022[10]. - Total liabilities amounted to CNY 15,763.36 billion, with an increase of CNY 268.27 billion or 1.73% from the previous year-end[21]. - The group's total equity reached RMB 114.22 billion, reflecting an increase of RMB 4.27 billion, or 3.88%, primarily due to an increase in undistributed profits during the reporting period[48]. - The capital adequacy ratio improved to 11.55%, up 0.05 percentage points from 11.50%[12]. - The core tier 1 capital ratio stood at 8.28%, up from 8.06% at the end of the previous year[51]. Risk Management - The report includes a detailed description of the main risks faced by the bank in its management operations and the measures taken to address these risks[5]. - The bank's risk management framework includes a three-line defense system to enhance risk control effectiveness[106]. - The bank's liquidity ratio was 59.07% as of June 30, 2023, a decrease of 10.09 percentage points from the previous quarter[114]. - The bank has implemented a comprehensive liquidity risk management strategy to ensure compliance with regulatory liquidity indicators while minimizing additional liquidity costs[112]. - The bank's liquidity risk management policies are designed to balance liquidity, safety, and profitability to support sustainable business growth[112]. Customer Deposits and Loans - Total deposits increased by 6.98% to RMB 902,752,781 thousand from RMB 843,873,695 thousand[10]. - Customer deposits reached CNY 9,244.38 billion, reflecting an increase of CNY 605.04 billion or 7% compared to the end of the previous year, indicating stable growth in deposit scale[21]. - The balance of loans and advances was CNY 9,417.61 billion, showing a slight decrease of CNY 9.62 billion or 0.10% compared to the end of the previous year[21]. - The non-performing loan ratio rose to 1.84%, an increase of 0.08 percentage points from 1.76%[12]. - The amount of non-performing loans increased to RMB 17,552,760 thousand, up from RMB 16,806,871 thousand in December 2022[59]. Shareholder Information - The total number of ordinary shares remained unchanged at 17,762,000,000, with domestic shares accounting for 65.09% and H shares for 34.91% as of June 30, 2023[142]. - The top ten shareholders hold a total of 11,000,000,000 shares, representing 61.93% of the total ordinary shares, with Tianjin TEDA Investment Holding Co., Ltd. holding 20.34%[143]. - Tianjin TEDA Investment Holding Co., Ltd. is the largest shareholder, holding 3,612,500,000 shares, while Standard Chartered Bank (Hong Kong) Limited holds 2,888,555,000 shares, representing 16.26%[143]. Corporate Governance - The board consists of 14 members, including 3 executive directors and 6 independent non-executive directors[153]. - The company has established a comprehensive internal control system, enhancing compliance management and risk prevention measures[172]. - Independent non-executive directors accounted for at least one-third of the board, ensuring objective and fair oversight of major transactions and governance matters[170]. - The company held one shareholders' meeting on May 18, 2023, with a total of 13,221,561,501 shares represented, approving 10 resolutions including the 2022 financial statements and 2023 budget report[168]. Future Outlook - The bank anticipates a moderate recovery in consumer spending and continued growth in infrastructure investment, supporting the achievement of the annual GDP growth target[138]. - The bank plans to enhance support for the real economy, focusing on key areas such as inclusive finance, green development, and technological innovation[139]. - The bank's strategy for the second half of 2023 emphasizes high-quality development and alignment with national economic policies[140].
渤海银行(09668) - 2022 - 年度财报

2023-04-26 11:16
Financial Performance - Operating income for 2022 was RMB 26,465,220 thousand, a decrease of 9.35% compared to RMB 29,194,364 thousand in 2021[21]. - Pre-tax profit decreased by 36.81% to RMB 6,511,454 thousand from RMB 10,303,797 thousand in 2021[21]. - Net profit for 2022 was RMB 6,107,475 thousand, down 29.23% from RMB 8,629,724 thousand in 2021[21]. - The total amount of RMB loans increased by 2.131 trillion, which is 136 billion more than the previous year, with a year-on-year growth of 10.9%[28]. - The total operating income for 2022 was RMB 26,465,220 thousand, down from RMB 29,194,364 thousand in 2021, representing a decline of 9.4%[75]. - The group's net profit for 2022 was RMB 6,511,454 thousand, a decrease of 36.1% compared to RMB 10,303,797 thousand in 2021[75]. Assets and Liabilities - As of the end of the reporting period, the total assets of the company reached CNY 1,659.46 billion, an increase of 4.85% year-on-year[12]. - The total liabilities amounted to CNY 1,549.51 billion, reflecting a year-on-year growth of 4.97%[12]. - The net assets stood at CNY 109.95 billion, which is a 3.18% increase compared to the previous year[12]. - The total amount of loans and advances (including discounts) reached RMB 9,572.17 billion, reflecting a growth of 0.19% compared to the previous year[57]. - The total liabilities of the group reached RMB 1,549.51 billion, an increase of 4.97% compared to the previous year, primarily due to increased borrowings from the central bank and bond issuances[61]. Risk Management - The bank emphasizes comprehensive risk management in its operations, detailing the main risks faced and the measures taken to address them[7]. - The non-performing loan ratio remained stable at 1.76%, unchanged from the previous year[12]. - The bank's risk management system aims to build an intelligent risk control framework utilizing big data and AI technologies[31]. - The bank implemented a comprehensive credit risk management system, enhancing the functionality of the credit risk management system and improving the management and control levels across the entire credit process[134]. - The bank's asset quality management framework includes a three-line defense system for risk management, with business lines as the first line of defense[132]. Strategic Initiatives - The bank's strategic plan for 2021-2025 is referred to as the "Four Five" plan, focusing on long-term development goals[5]. - In 2023, the company aims to focus on supporting the real economy, small and micro enterprises, and green development, aligning with national strategic goals[13]. - The bank aims to transform into a retail bank, transaction bank, and light bank during the "14th Five-Year Plan" period, focusing on ecological banking models[29]. - The bank's strategic vision is to become the "best experience modern financial manager," emphasizing service to the national strategy and real economy[29]. - The bank is committed to green finance, aiming to adjust the credit structure towards green initiatives and develop a diversified green financial product system[29]. Digital Transformation - The company has successfully launched the mobile banking 6.0 and the "Zhangshang Bohai" platform, enhancing digital transformation efforts[12]. - The bank's financial technology system is focused on enhancing technological empowerment and driving comprehensive digital transformation[31]. - The bank's digital financial services have been tailored to different customer segments, including youth financial education and specialized services for the elderly[120]. - The bank's mobile banking 6.0 was launched in June 2022, aiming to enhance customer service and integrate digital financial services with daily life[119]. - The bank's asset management business implemented a comprehensive management platform, enhancing digitalization and customer service experience[101]. Shareholder Information - The total number of ordinary shares remained unchanged at 17,762,000,000, with domestic shares accounting for 65.09% and H shares for 34.91%[177]. - The top shareholder, Tianjin TEDA Investment Holding Co., Ltd., holds 3,612,500,000 shares, representing 20.34% of the total shares[178]. - The total number of shareholders as of the end of the reporting period was 79, with 11 domestic shareholders and 68 H share shareholders[177]. - Standard Chartered Bank (Hong Kong) Limited holds 2,888,555,000 shares, accounting for 16.26% of the total shares, with no pledged shares[181]. - The bank's equity structure shows significant concentration among top shareholders, with the top three holding over 30% of the equity[190]. Awards and Recognition - The company has been awarded multiple honors, including "Top Ten Innovative Transaction Bank" and "Top Ten Risk Management Innovation Award" for its achievements in transformation and innovation[12]. - China Bohai Bank received the "Best Intelligent Service Award" and "Best Business Innovation Award" at the 2022 Digital Finance Innovation Week[18]. - The bank was awarded the "Outstanding Contribution Award for Digital Transformation in the Financial Industry" at the 2022 China Financial Technology Conference[18]. - China Bohai Bank won five awards at the 2022 China Asset Management and Wealth Management Industry Annual Summit, including "Outstanding Wealth Management Bank" and "Outstanding Private Bank"[19]. - The bank was recognized as a "Top Ten Innovative Transaction Bank" and "Top Ten Risk Management Innovation Bank" at the China Financial Innovation Forum[19]. Compliance and Governance - The compliance risk management framework involves the board, senior management, and various departments, ensuring adherence to applicable laws and regulations[158]. - The group has enhanced its anti-money laundering internal control system, improving customer due diligence and risk assessment measures[159]. - The bank's governance includes a mix of executive and independent directors, ensuring a balance of power[194]. - The remuneration for directors and senior management is determined by the board, while the remuneration for external supervisors is set by the shareholders' meeting[197]. - The bank's performance assessment indicators included net asset return rate, total asset return rate, cost-to-income ratio, and non-performing loan ratio, among others[198].
渤海银行(09668) - 2022 - 年度业绩

2023-03-29 14:00
Governance and Compliance - The bank's 2022 annual report was approved by the board on March 29, 2023, with all 15 directors present, indicating strong governance and oversight[6]. - The bank will not distribute dividends for the 2022 fiscal year, pending approval from the shareholders' meeting[6]. - The financial report for 2022 was audited by KPMG, confirming compliance with both Chinese and international accounting standards[7]. - The report highlights the bank's comprehensive risk management strategies, addressing key operational risks faced during the year[7]. - The bank's compliance with the Corporate Law and Banking Law of China is emphasized, ensuring regulatory adherence[4]. - The annual report is available in both Chinese and English, with the Chinese version prevailing in case of discrepancies[7]. - The board includes a diverse range of executive and non-executive directors, ensuring a broad perspective in decision-making[2]. Financial Performance - Operating income for 2022 was RMB 26,465,220 thousand, a decrease of 9.35% compared to RMB 29,194,364 thousand in 2021[21]. - Pre-tax profit decreased by 36.81% to RMB 6,511,454 thousand from RMB 10,303,797 thousand in 2021[21]. - Net profit for 2022 was RMB 6,107,475 thousand, down 29.23% from RMB 8,629,724 thousand in 2021[21]. - Total assets reached CNY 1,659.46 billion, an increase of 4.85% year-on-year[12]. - Total liabilities amounted to CNY 1,549.51 billion, growing by 4.97% year-on-year[12]. - Net assets stood at CNY 109.95 billion, reflecting a year-on-year growth of 3.18%[12]. - The net asset per share for ordinary shareholders was CNY 5.07, up by CNY 0.19 from the previous year[12]. - The non-performing loan ratio remained stable at 1.76%, unchanged from the previous year[12]. Digital Transformation and Innovation - The bank's digital transformation has yielded significant results, enhancing service quality for the real economy[12]. - The bank's commitment to innovation and compliance is expected to drive its competitive advantage in the market[10]. - The company launched a new mobile banking app focused on digitalization and customer experience enhancement[36]. - The bank's asset management business implemented a comprehensive management platform, enhancing digitalization and customer service experience[101]. - The bank's retail business digital transformation is centered around four major service brands, including new digital credit cards and online loan services[119]. - The bank is actively implementing a digital transformation strategy, leveraging technologies such as blockchain, cloud computing, and artificial intelligence[126]. Risk Management - The bank's focus on risk management emphasizes a proactive and agile approach to enhance its risk management capabilities[130]. - The bank implemented a comprehensive credit risk management system, enhancing the functionality of the credit risk management system and improving the management and control levels across the entire credit process[134]. - The bank's non-performing loan coverage ratio and loan provision ratio are critical metrics for assessing credit risk management[27]. - The bank has introduced a three-line defense risk control system, with business departments as the first line, risk management departments as the second line, and the audit department as the third line[132]. - The bank's proactive risk management culture emphasizes comprehensive, active, agile, and effective risk management practices[133]. Awards and Recognition - The bank has been recognized with multiple awards, including "Top Ten Innovative Transaction Bank" and "Top Ten Risk Management Innovation Award"[9]. - China Bohai Bank received the "Best Intelligent Service Award" and "Best Business Innovation Award" at the 2022 Digital Finance Innovation Week[18]. - The bank was awarded the "Outstanding Contribution Award for Digital Transformation in the Financial Industry" at the 2022 China Financial Technology Conference[18]. - China Bohai Bank won five awards at the 2022 China Asset Management and Wealth Management Annual Summit, including "Outstanding Wealth Management Bank" and "Outstanding Private Bank"[19]. Strategic Goals and Future Outlook - In 2023, the bank aims to enhance its financial services to support the real economy and promote green development[13]. - The bank plans to focus on strategic transformation and quality improvement, emphasizing customer-centric operations[13]. - The bank's strategy includes enhancing financial technology, risk management, and compliance systems to support digital transformation and improve service quality[31]. - The bank aims to transform into a retail bank, transaction bank, and light bank, focusing on ecological banking models and green finance[29][30]. - The bank's future outlook includes a stable economic recovery in China, with domestic demand expected to be a key driver of growth, while inflation levels are anticipated to remain moderate[172]. Shareholder Information - The total number of ordinary shares remained unchanged at 17,762,000,000 shares, with domestic shares accounting for 65.09% and H shares for 34.91%[177]. - The top shareholder, Tianjin TEDA Investment Holding Co., Ltd., holds 3,612,500,000 shares, representing 20.34% of the total shares[178]. - The total number of shareholders as of the end of the reporting period was 79, with 11 domestic shareholders and 68 H share shareholders[177]. - Tianjin TEDA Investment Holding Co., Ltd. has pledged 1,802,437,100 shares as of the end of the reporting period[180]. - Standard Chartered Bank (Hong Kong) Limited holds 2,888,555,000 shares, accounting for 16.26% of the total shares, with no pledged shares[181]. Compensation and Remuneration - The total pre-tax remuneration for the Chairman, Li Fuan, was 1,305,900 CNY[194]. - The total pre-tax remuneration for the Executive Director and CEO, Qu Hongzhi, was 2,322,200 CNY[194]. - The total pre-tax remuneration for the Executive Director and Vice President, Du Gang, was 1,833,400 CNY[194]. - The total compensation for the group during the reporting period was CNY 624,290 million[197]. - The total compensation for 377 key personnel with significant risk influence was CNY 61,473 million, with 40% of performance pay deferred for three years[200].
渤海银行(09668) - 2022 - 中期财报

2022-09-01 08:53
Financial Performance - Operating revenue for the first half of 2022 was RMB 13,490.7 million, a decrease of 14.63% compared to RMB 15,802.9 million in the same period of 2021[9]. - Pre-tax profit decreased by 25.20% to RMB 5,026.8 million from RMB 6,720.8 million year-on-year[9]. - Net profit for the first half of 2022 was RMB 4,402.9 million, down 17.62% from RMB 5,344.6 million in the previous year[9]. - Basic earnings per share attributable to ordinary shareholders decreased by 16.67% to RMB 0.25 from RMB 0.30[9]. - Total operating income fell to CNY 13.49 billion, a decline of 14.63% year-on-year[28]. - Net profit for the period was CNY 4.40 billion, down 17.62% from CNY 5.34 billion in the previous year[28]. - The bank's retail banking business generated RMB 4.83 billion in operating income, down 14.26% from RMB 5.63 billion in the first half of 2021[71]. Asset and Liability Management - Total assets increased by 5.01% to RMB 1,662,017,088 thousand as of June 30, 2022, compared to RMB 1,582,707,598 thousand at the end of 2021[10]. - Total liabilities rose by 5.18% to RMB 1,552,593,842 thousand, up from RMB 1,476,143,521 thousand[10]. - The company's total liabilities reached RMB 1,552.59 billion, growing by 5.18% year-on-year, primarily due to increased deposits and issued bonds[60]. - Total deposits amounted to RMB 875.29 billion, reflecting a growth of 4.73% from the previous year-end[62]. Loan and Credit Quality - Total loans and advances increased by 3.33% to RMB 987,180,451 thousand from RMB 955,355,247 thousand[10]. - Non-performing loan ratio remained stable at 1.76% as of June 30, 2022, unchanged from the end of 2021[12]. - The non-performing loan balance was RMB 17.343 billion, with a non-performing loan ratio of 1.76%, remaining stable compared to the previous year[25]. - The provision for loan impairment for the six months ended June 30, 2022, was RMB 2,585,271 thousand, significantly lower than RMB 6,173,687 thousand for the same period in 2021, indicating a decrease of 58%[82]. Capital Adequacy and Risk Management - Capital adequacy ratio decreased by 0.83 percentage points to 11.52% as of June 30, 2022, down from 12.35% at the end of 2021[12]. - The core tier 1 capital adequacy ratio stood at 8.26%, while the total capital adequacy ratio was 11.52%, all meeting regulatory requirements[66]. - The bank's leverage ratio decreased to 5.45% as of June 30, 2022, from 5.66% at the end of 2021[70]. - The bank's comprehensive risk management system aims to improve the effectiveness and foresight of risk management practices[114]. Digital Transformation and Technology Investment - The bank aims to increase the proportion of digital talent to 20% across the organization[19]. - The bank's technology investment reached CNY 505.29 million, reflecting a commitment to digital transformation and innovation[112]. - The bank is focusing on digital banking transformation through the development of new platforms, including mobile banking and a digital marketing platform[112]. - The bank launched the mobile banking version 6.0 in June 2022, significantly enhancing user experience and security features, resulting in a threefold increase in new registered users in July compared to the average monthly growth in the first half of the year[108]. Strategic Initiatives and Future Outlook - The bank's strategic plan for 2021-2025 is referred to as the "Four Five" plan[7]. - The bank plans to increase support for the real economy, focusing on risk management and digital transformation in the second half of 2022[142]. - The bank is committed to promoting inclusive finance, green finance, and financial services for rural revitalization in its future strategies[142]. - The bank's strategic focus includes leveraging opportunities from the Belt and Road Initiative and the Greater Bay Area development[113]. Shareholder and Governance Structure - The total number of ordinary shares remained unchanged at 17,762,000,000, with domestic shares accounting for 65.09% and H shares for 34.91%[145]. - The company has a significant shareholder structure with multiple controlled entities and beneficial owners[154]. - The board of directors consists of 15 members, including 4 executive directors[156]. - The company has six independent non-executive directors, ensuring they constitute at least one-third of the board, fulfilling their duties with integrity and diligence[173]. Employee and Training Development - The company has a total of 12,102 employees as of the reporting period, an increase of 276 from the previous year[161]. - The bank has established a training system that includes internal and external instructors to meet various training needs[166]. - The bank's training programs are designed to cover the growth needs of employees through various forms of training[166]. - The employee structure includes 22.27% aged 30 or below, 30.17% aged 31 to 35, and 5.29% aged 50 or above[162].
渤海银行(09668) - 2021 - 年度财报

2022-04-22 10:40
Financial Performance - Total assets reached CNY 1,582.708 billion, an increase of CNY 189.184 billion, representing a year-on-year growth of 13.58%[12]. - Total liabilities amounted to CNY 1,476.144 billion, up CNY 185.866 billion, with a year-on-year increase of 14.41%[12]. - Net profit for the year was CNY 8.630 billion, an increase of CNY 0.185 billion, reflecting a growth of 2.19% compared to the previous year[12]. - Operating income for 2021 was RMB 29,194,364, a decrease of 10.15% compared to RMB 32,492,170 in 2020[19]. - Pre-tax profit increased by 2.17% to RMB 10,303,797 from RMB 10,085,092 in 2020[19]. - The net interest margin decreased by 0.57 percentage points to 1.61% in 2021[21]. - The net interest income decreased to RMB 25.18 billion, down by 11.58% compared to the previous year[33]. - The bank's total operating income was RMB 29.19 billion, a decrease of 10.15% compared to the previous year[33]. Risk Management - The report includes a detailed description of the main risks faced in management and the measures taken to address them[7]. - The bank emphasizes the importance of risk management and compliance in its operational strategy[14]. - The bank's non-performing loan ratio improved to 1.76%, a decrease of 0.01 percentage points from the beginning of the year[12]. - The bank's provisions for loan losses were RMB 22.83 billion, with a coverage ratio of 135.63%[31]. - The bank has established a three-line defense risk control system, ensuring comprehensive risk management responsibilities across various departments[127]. - The bank's risk management framework includes real-time monitoring of large corporate clients and a proactive approach to risk resolution[128]. - The bank has implemented a unified comprehensive credit approval system, enhancing credit risk management across eight key systems[129]. Compliance and Governance - The company emphasizes compliance as a core operational principle, continuously strengthening internal control and compliance construction[9]. - The financial report for 2021 was audited by KPMG Huazhen and KPMG, both issuing standard unqualified opinions[7]. - The company is committed to enhancing data security, implementing a "zero trust" network security architecture, and improving its security monitoring and response capabilities[121]. - Compliance risk management involves a comprehensive approach with clear responsibilities across the board, ensuring adherence to applicable laws and regulations[156]. - The bank's compensation policy is reviewed by the board's nomination and compensation committee, ensuring alignment with performance and risk management[190]. Strategic Planning - The report outlines the company's strategic planning for 2021-2025, focusing on sustainable development[5]. - The bank aims to transition towards retail banking, transaction banking, and light banking, aligning with national strategies and macroeconomic trends[11]. - The bank's strategic vision includes creating sustainable value for shareholders and fulfilling corporate responsibilities[26]. - The bank plans to enhance its financial technology and innovation capabilities, focusing on seven key infrastructure projects for development[13]. - The bank aims to enhance its ecological banking service capabilities by integrating financial services through various digital channels, including APIs and mini-programs[115]. Shareholder Information - The total number of ordinary shares remained unchanged at 17,762,000,000 shares, with domestic shares accounting for 65.09% and H shares for 34.91%[172]. - The top ten shareholders hold a total of 12,000,000,000 shares, representing approximately 67.6% of the total ordinary shares[173]. - Tianjin TEDA Investment Holding Co., Ltd. is the largest shareholder, holding 3,612,500,000 shares, which is 20.34% of the total[173]. Awards and Recognition - The bank received the "Annual Financial Technology" award at the 12th China Financial Golden Ding Awards[16]. - Bohai Bank was awarded "Outstanding Innovative Capability Commercial Bank" at the 13th Golden Bridge Awards[17]. - The bank was recognized as "Best Customer Service Award" in the 10th Financial界 Leading China "Golden Intelligence Award" annual selection[17]. - The bank's reputation risk management system has been strengthened, resulting in multiple awards, including "Annual Low Carbon Bank" and "Annual Financial Technology Progress," and a ranking improvement to 111th in the "2021 Global Bank 1000" list[159]. Technology and Innovation - The bank's financial technology system is designed to drive comprehensive digital transformation, enhancing operational efficiency[27]. - The bank's technology team grew to 709 personnel, a 75% increase year-on-year, with a target to achieve a leading industry level of technology talent during the "14th Five-Year Plan" period[120]. - The bank is leveraging robotic process automation (RPA) and machine learning to enhance customer service through intelligent product recommendations[114]. - The bank's new mobile banking version entered the public testing phase and is set to be officially launched in 2022, enhancing digital financial capabilities[113]. Customer Engagement - The bank's retail banking business targets MAU and AUM management, aiming to enhance customer value through personalized services[26]. - The total number of ordinary shares remained unchanged at 17,762,000,000 shares, with domestic shares accounting for 65.09% and H shares for 34.91%[172]. - The bank's customer service center achieved a call diversion rate of 65.22%, with intelligent customer service interactions reaching 692,800, a year-on-year increase of 12.05%[104]. - The bank aims to create a differentiated and agile banking culture, focusing on customer-first processes and actively participating in social welfare initiatives[166].