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这家软件巨头裁撤4000个客服岗位
财富FORTUNE· 2025-09-04 13:10
Core Insights - The article discusses the impact of artificial intelligence (AI) on employment, particularly in customer service roles, highlighting that companies like Salesforce have significantly reduced their workforce due to AI integration [1][3][5]. Group 1: AI Integration and Workforce Reduction - Salesforce has laid off 4,000 customer service positions, reducing its workforce from 9,000 to approximately 5,000, with AI now handling 50% of customer service tasks [1][3]. - CEO Marc Benioff emphasizes that the collaboration between AI and human workers is the current reality, stating that this is not a dystopian scenario but rather a significant advancement for the company [1][3]. - The company has successfully reduced customer service costs by 17% through the implementation of AI technologies [3][5]. Group 2: Broader Industry Trends - The trend of automating customer service roles is not isolated to Salesforce; other tech giants like Microsoft and Meta have also announced significant layoffs, with Microsoft cutting around 9,000 jobs and Meta laying off 3,600 employees [5][6]. - The article notes that the total number of layoffs in the tech industry has exceeded 64,000 this year, driven by the push for automation and AI integration [5][6]. - Benioff is exploring automation across all functional departments, indicating a broader shift towards intelligent operations within the company [4][6].
Salesforce Q2: The Business Is Fine, The Stock Just Isn't Ready Yet
Seeking Alpha· 2025-09-04 12:47
Core Insights - Salesforce, Inc. (CRM) has experienced a decline following its Q2 earnings report, highlighting ongoing disputes among investors regarding the stock's performance [1] Company Analysis - The article emphasizes the importance of separating noise from substantial information when analyzing Salesforce's stock [1] - The focus is on business analysis, fundamental analysis, valuation, and long-term growth, particularly in sectors such as AI, fintech, finance, and technology [1] - The author has extensive experience in equity research, financial modeling, and investment content creation, which supports the analysis of Salesforce's business model and earnings performance [1] Market Trends - The article suggests that the current market environment is characterized by significant investor debate over Salesforce's stock, indicating a volatile sentiment [1] - The author runs a finance-focused YouTube channel, "The Market Monkeys," where insights on investment strategies and market trends are shared, reflecting a broader interest in financial analysis [1]
X @Bloomberg
Bloomberg· 2025-09-04 12:19
Salesforce Projects Weak Sales Growth, Fueling AI Anxiety. Get the details on the Bloomberg Stock Movers report. https://t.co/irWzM4zAhC ...
美股前瞻 | 三大股指期货涨跌不一 赛富时(CRM.US)盘前下挫 博通(AVGO.US)盘后公布财报
智通财经网· 2025-09-04 11:50
Market Movements - As of the report, U.S. stock index futures showed mixed results with Dow futures down 0.04%, S&P 500 futures up 0.17%, and Nasdaq futures up 0.18% [1] - European indices also experienced gains, with Germany's DAX up 0.81%, UK's FTSE 100 up 0.17%, and the Euro Stoxx 50 up 0.39% [2][3] Oil Prices - WTI crude oil prices fell by 0.92% to $63.38 per barrel, while Brent crude oil prices decreased by 0.93% to $66.97 per barrel [3][4] Economic Concerns - Wall Street is increasingly worried about the independence of the Federal Reserve amid President Trump's attempts to influence it, with a 93% risk of recession indicated by UBS based on hard data from May to July 2025 [5] - UBS described the current economic situation as "stable but high risk," with credit market pressures raising the likelihood of recession to 41% [5] Federal Reserve Insights - Minneapolis Fed President Kashkari warned that tariffs are pushing up commodity inflation, complicating the Fed's goal of achieving a 2% inflation rate [6] - Atlanta Fed President Bostic supports a modest rate cut this year, contingent on future inflation and employment data [6] Gold Price Predictions - Goldman Sachs analysts predict that if the Fed's credibility is damaged, gold prices could soar, with a basic forecast of $4,000 per ounce by mid-2026 and a tail risk scenario suggesting prices could approach $5,000 per ounce [6] Small-Cap Stocks - The rebound in U.S. small-cap stocks has stalled due to concerns over interest rate cuts not being sufficient to support heavily indebted companies [7] - Analysts are focusing on profitable small-cap companies that can thrive in uncertain environments [7] Company News - Tesla announced the public launch of its Robotaxi service, expanding from a limited user base to a broader audience [8] - Apple plans to launch an AI-driven search tool next year to compete with OpenAI, integrating it into Siri and potentially other platforms [8] - Salesforce reported Q2 revenue growth of 9.8% to $10.2 billion, slightly above expectations, but its Q3 revenue outlook is below Wall Street's average forecast [9] - C3.ai's Q1 revenue fell to $70.3 million, down from $87.2 million year-over-year, raising concerns about its financial health [10] - Figma's Q2 revenue growth of 41% to approximately $249.6 million was below analyst expectations, leading to a significant drop in its stock price [10]
X @Investopedia
Investopedia· 2025-09-04 11:00
Salesforce shares are sinking 7% in premarket trading Thursday, a day after CEO Marc Benioff called the customer-relationship software firm's soft current-quarter outlook "appropriately conservative." https://t.co/Jo9krOgK6H ...
Canaccord Genuity下调Salesforce目标价至300美元
Ge Long Hui· 2025-09-04 09:40
Canaccord Genuity将Salesforce的目标价从350美元下调至300美元,维持"买入"评级。(格隆汇) ...
Salesforce Remains A Buy As Market Digests Its Maturity
Seeking Alpha· 2025-09-04 06:56
Core Viewpoint - Salesforce Inc. has experienced a decline of over 30% from its all-time highs and has underperformed the S&P 500 index [1] Company Summary - Salesforce Inc. is based in San Francisco and operates in the sales and marketing sector [1] - The company's stock performance has been notably poor compared to the broader market, as indicated by its underperformance relative to the S&P 500 index [1]
Salesforce, Inc. - Special Call
Seeking Alpha· 2025-09-04 06:41
PresentationMartin Priest Hi, everybody. Good morning, good afternoon, good evening. Thank you very much for joining today's session: Elevate Your Retail Experience and Unveiling the Future of Point Of Sales with Salesforce Retail Cloud. Before we begin, I'd like to just cover a quick note about the webinar platform. Today's webinar will be available on demand after we wrap up. It will be accessible through the URL you use now, and it will also be sent to you via e-mail tomorrow for sharing. The slides are ...
小摩:将赛富时目标价下调至365美元

Ge Long Hui A P P· 2025-09-04 05:45
Group 1 - Morgan Stanley has lowered the target price for S&P Global from $380.00 to $365.00 [1]
Salesforce:AI 到底是 “救星” 还是 “丧钟”?
Tai Mei Ti A P P· 2025-09-04 04:57
Core Viewpoint - Salesforce's Q2 FY2026 results show stable performance with no significant acceleration in growth, primarily driven by favorable currency effects, while cost control has allowed for slight profit outperformance [1][5]. Revenue and Growth - Subscription revenue grew by 10.6% year-over-year, slightly exceeding market expectations, but this growth is largely attributed to currency fluctuations, with constant currency growth remaining around 9% [1][13]. - All five major cloud segments experienced a 1% to 3% sequential increase in growth, but traditional IT spending areas like sales, service, and marketing continue to show only single-digit growth [1][15]. - AI-related segments, particularly platform cloud and data analytics, showed stronger performance with revenue growth rates of 17% and 13% respectively, indicating a shift towards AI for future growth [1][16]. Profitability and Cost Management - Gross profit for the quarter reached approximately $8 billion, reflecting an 11.6% year-over-year increase, with a gross margin of 78.1%, up 1.1 percentage points from the previous quarter [2][26]. - Total operating expenses were $5.66 billion, growing only 5.2% year-over-year, which is significantly lower than revenue growth, allowing for an increase in operating profit margin to 22.8%, a historical high [3][34]. - The company has effectively controlled costs, with marketing expenses growing at a slower pace of 6.8%, while R&D expenses increased by 9.8% due to investments in AI products [3][28]. Forward Guidance - For the next quarter, Salesforce expects revenue growth of 8% to 9% year-over-year, with guidance for cRPO growth also remaining consistent at 10% [6][7]. - The diluted EPS guidance for the next quarter is projected at $1.61, indicating minimal growth compared to the previous year, suggesting increased investment in new business areas [7][8]. Market Context and Challenges - The software industry, including Salesforce, faces concerns regarding AI potentially replacing traditional software services, with revenue growth having declined for four consecutive quarters [5][6]. - Despite a recent price increase of approximately 6% across most enterprise versions, revenue acceleration remains limited, indicating challenges in leveraging new AI capabilities for significant growth [7][8].