Market Opportunity - The Customer Service market, encompassing 17 million contact center agents, represents a $5 billion opportunity[9] - Conversational Self Service presents a $5 billion market opportunity[9] - The Enterprise Service market, targeting 100 million employees, offers a $10 billion opportunity[9] - eGain's AI Knowledge for Service addresses a $20 billion+ SaaS market[24] eGain's Performance and Growth - Total Revenue for the latest quarter was $22.4 million, a decrease of 3% year-over-year[64] - Ending SaaS ARR was $74.1 million, down 1% year-over-year[64] - Non-GAAP Gross Margin was 71%, compared to 69% in the same quarter of the previous year[64] - Non-GAAP Net Income was $2.6 million, an increase of approximately 140% year-over-year[64] - Cash and equivalents totaled $83 million, up 13% year-to-date[64] - RFPs are up over 50% in the first 9 months of the fiscal year 2024[33] - New logo wins are up 50% in the first 9 months of the fiscal year 2024[33] Financial Guidance - The company projects total revenue of $21.1 million to $21.4 million for Q4FY24 and $91.5 million to $91.8 million for the full fiscal year 2024[43] - GAAP net income is projected at ($0.4 million) to ($0.9 million) for Q4FY24 and $5.4 million to $6.0 million for the full fiscal year 2024[43] - Non-GAAP net income is projected at $0.2 million to $0.8 million for Q4FY24 and $10.0 million to $10.6 million for the full fiscal year 2024[43]

EGain (EGAN) came out with quarterly earnings of $0.08 per share, beating the Zacks Consensus Estimate of $0.07 per share. This compares to earnings of $0.03 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 14.29%. A quarter ago, it was expected that this maker of customer engagement software would post earnings of $0.08 per share when it actually produced earnings of $0.11, delivering a surprise of 37.50%.Over the last four qu ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation Table of Contents (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or othe ...

Exhibit 99.1 eGain Reports Continued Momentum in New Logo Wins Driven by AI Knowledge Offering Sunnyvale, CA (May 9, 2024) – eGain (Nasdaq: EGAN), a knowledge platform for customer engagement, today announced financial results for its fiscal 2024 third quarter ended March 31, 2024. "Our new knowledge customer win momentum continued this quarter, including a U.S. megabank," said Ashu Roy, eGain's CEO. "Through the first nine months of the year, our new logo acquisition has grown 50% - year over year - thanks ...

SUNNYVALE, Calif., May 02, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading AI knowledge platform for customer service, today announced an online seminar on generative AI for customer service, featuring one of its leading utility clients. "Most AI projects fail. Some estimates place the failure rate as high as 80%—almost double the rate of corporate IT project failures a decade ago," writes the Harvard Business Review. Businesses are hungry for lessons learned in implementing Generative AI so they ...

SUNNYVALE, Calif., April 30, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), a knowledge automation platform for customer engagement, will announce its fiscal 2024 third quarter financial results after the close of regular market trading on Thursday, May 9, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast. When:Thursday, May 9th at 2:00 p.m. Pacific Time (5:0 ...

eGain (EGAN) closed the latest trading day at $6.34, indicating a +1.12% change from the previous session's end. This change outpaced the S&P 500's 1.11% gain on the day. Meanwhile, the Dow experienced a rise of 0.8%, and the technology-dominated Nasdaq saw an increase of 1.24%.Heading into today, shares of the maker of customer engagement software had gained 3.81% over the past month, outpacing the Computer and Technology sector's gain of 0.85% and the S&P 500's gain of 0.48% in that time.Market participan ...

eGain (EGAN) has recently been on Zacks.com's list of the most searched stocks. Therefore, you might want to consider some of the key factors that could influence the stock's performance in the near future.Over the past month, shares of this maker of customer engagement software have returned +7%, compared to the Zacks S&P 500 composite's +1.6% change. During this period, the Zacks Internet - Software industry, which eGain falls in, has lost 1.5%. The key question now is: What could be the stock's future di ...

eGain (EGAN) closed the latest trading day at $6.43, indicating a -0.16% change from the previous session's end. The stock's performance was behind the S&P 500's daily gain of 0.32%. On the other hand, the Dow registered a gain of 0.68%, and the technology-centric Nasdaq increased by 0.2%.Coming into today, shares of the maker of customer engagement software had gained 10.46% in the past month. In that same time, the Computer and Technology sector gained 6.04%, while the S&P 500 gained 5.11%.Market particip ...

Software stocks usually trade at steep premiums compared to the broader market. SaaS names in particular often garner nosebleed valuations exceeding 10-times forward sales (or higher), even with ho-hum growth in the low double-digits. Why the frothy multiples? One word: margins. The profit generation potential with these companies tends to trounce most other industries. When software companies demonstrate an ability to convert revenue into earnings efficiently, Wall Street happily pays up for the prospect o ...