Revenue Performance - SaaS revenue for the three months ended December 31, 2021, was $20,451,000, representing a 26% increase from $16,177,000 for the same period in 2020[151] - Total subscription revenue for the six months ended December 31, 2021, was $41,451,000, a 17% increase from $35,447,000 for the same period in 2020[151] - Total SaaS and professional services revenue for the three months ended December 31, 2021, was $22,238,000, a 26% increase from $17,711,000 for the same period in 2020[152] - Total revenue for the three months ended December 31, 2021, was $23.1 million, a 20% increase from $19.2 million in the same period in 2020[176] - Subscription revenue increased by $3.6 million (20%) to $21.3 million for the three months ended December 31, 2021, compared to $17.7 million in the same period in 2020[176] - SaaS revenue represented 88% of total revenue for the three months ended December 31, 2021, up from 84% in the same period in 2020, with a 26% increase year-over-year[182] - Total revenue increased by $3.9 million (20%) for the three months ended December 31, 2021, and by $6.2 million (16%) for the six months ended December 31, 2021, compared to the same periods in 2020[189] - North America sales revenue increased by 27% to $16.8 million for the three months ended December 31, 2021, and by 19% to $32.0 million for the six months ended December 31, 2021, compared to the same periods in 2020[190] Legacy Revenue - Legacy revenue for the three months ended December 31, 2021, decreased by 44% to $855,000 from $1,522,000 in the same period in 2020[151] - The company anticipates that legacy revenue will continue to decline as it migrates remaining perpetual license clients to SaaS[151] - Legacy revenue decreased by $667,000 (44%) to $855,000 for the three months ended December 31, 2021, compared to $1.5 million in the same period in 2020[184] - Legacy revenue decreased by $661,000 and $1.5 million during the three and six months ended December 31, 2021, respectively, compared to the same periods in 2020[185] Expenses and Costs - Total cost of revenue for the three months ended December 31, 2021, was 26% of total revenue, compared to 24% in the same period in 2020[174] - Research and development expenses were 27% of total revenue for the three months ended December 31, 2021, compared to 23% in the same period in 2020[174] - Operating expenses increased to 76% of total revenue for the three months ended December 31, 2021, from 66% in the same period in 2020[174] - Research and development expenses increased by 37% to $6.2 million for the three months ended December 31, 2021, and by 31% to $11.8 million for the six months ended December 31, 2021, compared to the same periods in 2020[204] - Sales and marketing expenses increased by 30% to $8.2 million for the three months ended December 31, 2021, and by 31% to $15.6 million for the six months ended December 31, 2021, compared to the same periods in 2020[209] - General and administrative expenses increased by 77% to $3.3 million for the three months ended December 31, 2021, and by 51% to $5.7 million for the six months ended December 31, 2021, compared to the same periods in 2020[214] - The company expects subscription revenue gross margins to improve despite an increase in absolute dollar terms for subscription revenue costs[198] - The company anticipates an increase in sales and marketing expenses as a percentage of total revenue in future quarters based on the current business plan[213] - General and administrative expenses increased by 77% to $3.3 million for the three months ended December 31, 2021, compared to $1.9 million in the same period in fiscal year 2020[216] Operational Performance - Non-GAAP income from operations for the three months ended December 31, 2021, was $3.2 million, compared to $2.3 million in the same period in 2020[156] - Loss from operations was $630,000 with an operating loss margin of 2% during the three months ended December 31, 2021, which included $3.8 million of stock-based compensation[219] - Income from operations was $60 million with a break-even margin of 0% during the six months ended December 31, 2021, including $5.9 million of stock-based compensation[220] Cash and Assets - Net cash provided by operating activities decreased by $1.3 million during the six months ended December 31, 2021, compared to the same period in 2020[230] - As of December 31, 2021, cash, cash equivalents, and restricted cash totaled $68.5 million, compared to $63.2 million as of June 30, 2021[225] - Identifiable assets denominated in foreign currency as of December 31, 2021, totaled approximately $20.9 million, with a potential decrease of $2.1 million if the dollar increases by 10% against other currencies[237] Other Considerations - The transition to a SaaS-only business model is expected to provide recurring revenue visibility and more predictability for the company[141] - The impact of COVID-19 has not had a material adverse effect on the company's business operations[145] - The company operates in the US, UK, and India, primarily serving large enterprises across various sectors[140] - The provision for income taxes was $46,000 and $198,000 for the three and six months ended December 31, 2021, respectively[224] - Future non-cancelable minimum payments under lease commitments were approximately $4.7 million as of December 31, 2021[233] - Other expense, net was $29,000 during the three months ended December 31, 2021, compared to $160,000 in the same period in 2020[223] - Foreign exchange rate fluctuations contributed an increase of $121,000 to total revenue during the three months ended December 31, 2021[178] - Remaining performance obligations as of December 31, 2021, were $89.8 million, with $58.7 million expected to be recognized as revenue within one year[167]

eGain Corporation (NASDAQ:EGAN) Q2 2022 Earnings Conference Call February 3, 2022 5:00 PM ET Company Participants Ashu Roy – Chief Executive Officer Eric Smit – Chief Financial Officer Jim Byers – MKR, Investor Relations Conference Call Participants Richard Baldry – Roth Capital Tim Horan – Oppenheimer Aaron Spychalla – Craig-Hallum Capital Group Operator Good day and welcome to the eGain Fiscal 2022 Second Quarter Financial Results Conference Call. Today's conference is being recorded. At this time, I woul ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K (Mark One) ⌧ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended June 30, 2021 or ◻ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or other jur ...

eGain Corporation (NASDAQ:EGAN) Q4 2021 Earnings Conference Call September 1, 2021 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashu Roy - Chief Executive Officer Eric Smit - Chief Financial Officer Conference Call Participants Richard Baldry - ROTH Capital Mark Schappel - Benchmark Jeff Van Rhee - Craig-Hallum Tim Horan - Oppenheimer Operator Please standby. Good day. And welcome to the eGain Fiscal 2021 Fourth Quarter and Full Year Financial Results Conference Call. Today’s conferenc ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ⌧ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2021 OR ◻ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or othe ...

eGain Corporation (NASDAQ:EGAN) Q3 2021 Earnings Conference Call May 11, 2021 5:00 PM ET Company Participants Jim Byers - MKR IR Ashu Roy - CEO Eric Smit - CFO Conference Call Participants Mark Schappel - Benchmark Ryan MacDonald - Needham Richard Baldry - ROTH Capital Jeff Van Rhee - Craig-Hallum Brett Knoblauch - Berenberg Capital Markets Operator Good day, and welcome to the eGain Fiscal 2021 Third Quarter Financial Results Conference Call. Today's conference is being recorded. At this time, I would like ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ⌧ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended December 31, 2020 OR ◻ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or o ...

eGain Corporation (NASDAQ:EGAN) Q2 2021 Earnings Conference Call February 10, 2021 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashu Roy - Chief Executive Officer Eric Smit - Chief Financial Officer Conference Call Participants Alex Narum - Needham Jeff Van Rhee - Craig-Hallum Richard Baldry - ROTH Capital Mark Schappel - Benchmark Philip Rigby - D.A. Davidson Brett Knoblauch - Berenberg Capital Markets Operator Good day, and welcome to the eGain Fiscal 2021 Second Quarter Financial Re ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ⌧ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2020 OR ◻ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or ...