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eGain named a Representative Vendor in the 2024 Gartner® Market Guide for Customer Service Knowledge Management Systems
Newsfilter· 2024-06-13 16:14
SUNNYVALE, Calif., June 13, 2024 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that it has been named in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems. The report provides an overview of the market, outlines trends and challenges, and offers a framework to evaluate vendor capabilities to help enterprise leaders select the right platform and partner for their AI knowledge initiatives. Vendors were evalua ...
eGain Announces Increase to Stock Repurchase Program of $20 Million
Newsfilter· 2024-05-31 12:00
SUNNYVALE, Calif., May 31, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, announced today that its Board of Directors approved a $20 million increase in its stock repurchase program, bringing the aggregate amount eGain may purchase thereunder from $20 million to $40 million of its outstanding common stock. eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.egain.com for more info. Cautionar ...
Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service
Newsfilter· 2024-05-29 10:30
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info. Media Contact Michael Messner 408 636 4514 press@egain.com SUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, today announced that a Global 50 manufacturing giant has selected eGain as its strategic AI knowledge platform to prov ...
EGAN or INFA: Which Is the Better Value Stock Right Now?
zacks.com· 2024-05-24 16:46
Investors interested in stocks from the Internet - Software sector have probably already heard of eGain (EGAN) and Informatica Inc. (INFA) . But which of these two stocks is more attractive to value investors? We'll need to take a closer look to find out. Our Value category grades stocks based on a number of key metrics, including the tried-and-true P/E ratio, the P/S ratio, earnings yield, and cash flow per share, as well as a variety of other fundamentals that value investors frequently use. EGAN currentl ...
eGain(EGAN) - 2024 Q3 - Earnings Call Transcript
2024-05-12 14:51
eGain Corporation (NASDAQ:EGAN) Q3 2024 Earnings Conference Call May 9, 2024 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashu Roy - Chief Executive Officer Eric Smit - Chief Financial Officer Conference Call Participants Richard Baldry - ROTH Daniel Hibshman - Craig-Hallum Operator Good afternoon, everyone. And welcome to the eGain Fiscal 2024 Third Quarter Conference Call. All participants will be in a listen-only mode. [Operator Instructions] After today’s presentation, there will b ...
eGain(EGAN) - 2024 Q1 - Earnings Call Presentation
2024-05-12 14:51
Market Opportunity - The Customer Service market, encompassing 17 million contact center agents, represents a $5 billion opportunity[9] - Conversational Self Service presents a $5 billion market opportunity[9] - The Enterprise Service market, targeting 100 million employees, offers a $10 billion opportunity[9] - eGain's AI Knowledge for Service addresses a $20 billion+ SaaS market[24] eGain's Performance and Growth - Total Revenue for the latest quarter was $22.4 million, a decrease of 3% year-over-year[64] - Ending SaaS ARR was $74.1 million, down 1% year-over-year[64] - Non-GAAP Gross Margin was 71%, compared to 69% in the same quarter of the previous year[64] - Non-GAAP Net Income was $2.6 million, an increase of approximately 140% year-over-year[64] - Cash and equivalents totaled $83 million, up 13% year-to-date[64] - RFPs are up over 50% in the first 9 months of the fiscal year 2024[33] - New logo wins are up 50% in the first 9 months of the fiscal year 2024[33] Financial Guidance - The company projects total revenue of $21.1 million to $21.4 million for Q4FY24 and $91.5 million to $91.8 million for the full fiscal year 2024[43] - GAAP net income is projected at ($0.4 million) to ($0.9 million) for Q4FY24 and $5.4 million to $6.0 million for the full fiscal year 2024[43] - Non-GAAP net income is projected at $0.2 million to $0.8 million for Q4FY24 and $10.0 million to $10.6 million for the full fiscal year 2024[43]
EGain (EGAN) Beats Q3 Earnings Estimates
Zacks Investment Research· 2024-05-09 23:26
EGain (EGAN) came out with quarterly earnings of $0.08 per share, beating the Zacks Consensus Estimate of $0.07 per share. This compares to earnings of $0.03 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 14.29%. A quarter ago, it was expected that this maker of customer engagement software would post earnings of $0.08 per share when it actually produced earnings of $0.11, delivering a surprise of 37.50%.Over the last four qu ...
eGain(EGAN) - 2024 Q3 - Quarterly Report
2024-05-09 20:03
UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation Table of Contents (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or othe ...
eGain(EGAN) - 2024 Q3 - Quarterly Results
2024-05-09 20:01
Exhibit 99.1 eGain Reports Continued Momentum in New Logo Wins Driven by AI Knowledge Offering Sunnyvale, CA (May 9, 2024) – eGain (Nasdaq: EGAN), a knowledge platform for customer engagement, today announced financial results for its fiscal 2024 third quarter ended March 31, 2024. "Our new knowledge customer win momentum continued this quarter, including a U.S. megabank," said Ashu Roy, eGain's CEO. "Through the first nine months of the year, our new logo acquisition has grown 50% - year over year - thanks ...
eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client
Newsfilter· 2024-05-02 10:30
SUNNYVALE, Calif., May 02, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading AI knowledge platform for customer service, today announced an online seminar on generative AI for customer service, featuring one of its leading utility clients. "Most AI projects fail. Some estimates place the failure rate as high as 80%—almost double the rate of corporate IT project failures a decade ago," writes the Harvard Business Review. Businesses are hungry for lessons learned in implementing Generative AI so they ...