eGain (EGAN) could be a solid addition to your portfolio given its recent upgrade to a Zacks Rank #1 (Strong Buy). An upward trend in earnings estimates -- one of the most powerful forces impacting stock prices -- has triggered this rating change.A company's changing earnings picture is at the core of the Zacks rating. The system tracks the Zacks Consensus Estimate -- the consensus measure of EPS estimates from the sell-side analysts covering the stock -- for the current and following years.Individual inves ...

Evaluation based on Completeness of Vision and Ability to ExecuteSUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria. Powered by Conversational and Generative AI and built on a trusted knowledge ...

Company Overview - eGain (NASDAQ: EGAN) has experienced a significant decline in its share price this year due to challenges impacting revenue growth in the current fiscal year [1] - The recent loss of two large customers has raised concerns regarding the company's future performance [1] Investor Insights - The article reflects the perspective of an individual investor focused on undercovered companies, with a watchlist of over 50 companies across various sectors including technology, software, electronics, and energy transition [1] - The investor has over 7 years of personal capital investment experience and emphasizes the importance of identifying asymmetric investment opportunities for achieving market-beating returns [1]

SUNNYVALE, Calif., Nov. 21, 2024 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), the AI Knowledge Management platform for business, announced today that its Board of Directors approved an extension to the stock repurchase program from November 14, 2024, until the earlier of (i) the date the aggregate amount of shares that can be repurchased under the stock repurchase program have been repurchased and (ii) November 14, 2025. "This extension underscores our belief that our shares are undervalued and reinforces our ...

Financial Data and Key Metrics Changes - Total revenue for Q1 2025 was $21.8 million, down 10% year-over-year, primarily due to the loss of two large clients in the Conversation and Analytics business [16][17] - Non-GAAP gross profit was $15.4 million, with a gross margin of 70%, compared to 73% a year ago [17] - Non-GAAP net income was $1.3 million or $0.04 per share, down from $3.8 million or $0.12 per share in the prior year [19] - Cash flow from operations was $954,000, significantly lower than $8.1 million in the year-ago quarter [20] Business Line Data and Key Metrics Changes - SaaS ARR for Knowledge customers increased 16% year-over-year, while total SaaS ARR for all customers decreased 4% year-over-year but was up 2% sequentially [21] - LTM dollar-based SaaS net retention for Knowledge customers was 103%, up from 98% at the end of the last quarter [22] - Total RPO decreased 15% year-over-year, with short-term RPO of $54.5 million down 9% year-over-year [23] Market Data and Key Metrics Changes - North America accounted for 75% of total revenue, down from 79% in the year-ago quarter [17] - The company noted a strong performance in EMEA, while North America experienced a decline due to customer losses [38][40] Company Strategy and Development Direction - The company is focusing on product innovation, particularly in AI and knowledge management, to capitalize on market opportunities [15][28] - A new solution, eGain AI Agent, was announced, aimed at improving customer self-service capabilities [14] - The company is emphasizing the centralization of knowledge as a key trend in the market, which enhances compliance, experience, and productivity [12] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the momentum in the AI Knowledge business and the potential for growth in SaaS revenue [28] - The company expects total revenue for Q2 2025 to be between $22.2 million to $22.6 million, with a GAAP net loss projected between $400,000 to $900,000 [25] - For the fiscal year ending June 30, 2025, total revenue is expected to be between $92 million to $93 million, with SaaS revenue projected to grow in the high single digits [26][27] Other Important Information - The company repurchased approximately 671,000 shares at an average price of $6.84 per share during the quarter [20] - The company will participate in the 13th Annual ROTH Technology Conference in New York City on November 20 [28] Q&A Session Summary Question: Update on sales cycle improvements and new bookings - Management noted a steady RFP pace and significant year-over-year improvement in new bookings, although the current quarter is seasonally slow [31][32] Question: Investment in marketing and R&D - Marketing expenses were impacted by seasonal events, while R&D spending is expected to increase as new product announcements approach [33][34] Question: Geographical performance and market demand - The decline in North America was attributed to customer losses rather than a change in market demand, with the US still being the growth engine [39][40] Question: Confusion in the AI market and competition - Management acknowledged ongoing confusion in the market but noted a trend towards recognizing the need for comprehensive solutions rather than narrow offerings [42][43] Question: Large trials and sales cycle timing - There are more large trials underway, indicating serious interest from big companies, with sales cycles remaining around 9 to 12 months [44]

Group 1 - eGain is a Gold Sponsor for the 20th Knowledge Management Days Conference in Stuttgart, Germany, on November 19-20, 2024 [1] - Businesses are seeking expert guidance on leveraging AI effectively, with Gartner predicting that by 2025, all generative AI projects lacking integration with modern knowledge management systems will fail to meet customer experience and cost-reduction goals [2] - eGain will showcase its AI Knowledge Hub solution and discuss best practices for businesses on their generative AI and knowledge modernization journey at the conference [2] Group 2 - Featured sessions at the conference include "Better Customer Service Through Knowledge Management and Gen AI" and "Art of the Possible: Transform Your Operations with Knowledge-Backed Gen AI," with presentations in German and English [3] - eGain will offer exclusive materials, including a free print copy of "Knowledge Management for Dummies" and a risk-free AI Knowledge pilot program [3] - eGain's AI Knowledge Hub aims to enhance business experience and reduce costs by providing reliable and consumable answers [4]

EGain (EGAN) came out with quarterly earnings of $0.04 per share, beating the Zacks Consensus Estimate of $0.01 per share. This compares to earnings of $0.12 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 300%. A quarter ago, it was expected that this maker of customer engagement software would post earnings of $0.02 per share when it actually produced earnings of $0.08, delivering a surprise of 300%.Over the last four quarte ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or ...

Financial Performance - Total revenue for Q1 2025 was $21.8 million, a decrease of 10% year over year[3] - GAAP net income for Q1 2025 was $652,000, or $0.02 per share, down from $2.6 million, or $0.08 per share in Q1 2024[3] - Non-GAAP net income for Q1 2025 was $1.3 million, or $0.04 per share, compared to $3.8 million, or $0.12 per share in Q1 2024[3] - Total revenue for the three months ended September 30, 2024, was $21,799, a decrease of 10% compared to $24,176 in the same period of 2023[13] - Net income for the quarter was $652, significantly lower than $2,596 in the same period of 2023[13] - Non-GAAP net income was $1,284, down from $3,804 year-over-year[14] - The company reported a basic earnings per share of $0.02, down from $0.08 in the same quarter of 2023[13] Revenue Breakdown - Annual recurring revenue for AI Knowledge Hub customers increased by 16% year over year[2] - SaaS revenue decreased by 11% to $19,820 from $22,323 year-over-year[18] - Professional services revenue increased by 7% to $1,979 compared to $1,853 in the prior year[18] Cash Flow and Expenses - Cash provided by operations was $1.0 million, resulting in an operating cash flow margin of 4%[3] - Total cash and cash equivalents decreased to $67.2 million from $79.8 million in Q1 2024[3] - Operating expenses totaled $14,624, a reduction of 8% from $15,922 in the same quarter last year[13] - Research and development expenses increased by 12% to $7,421 from $6,632 year-over-year[18] Future Projections - eGain expects total revenue for Q2 2025 to be between $22.2 million and $22.6 million[4] - For the full fiscal year 2025, eGain anticipates total revenue between $92.0 million and $93.0 million[5] Adjusted Metrics - Adjusted EBITDA for Q1 2025 was $1.4 million, down from $2.8 million in Q1 2024[3] - Adjusted EBITDA for the quarter was $1,357, compared to $2,812 in the prior year, indicating a decline of 52%[17] - Total shares repurchased were approximately 671,000 at an average cost of $6.84 per share, totaling $4.6 million[3]

Core Insights - eGain's AI Knowledge Hub was awarded the Readers' Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category, highlighting its recognition in the industry [1][2] Company Highlights - eGain is a Diamond Sponsor for the upcoming KM/Enterprise AI World Conference scheduled for November 18-21, 2024, in Washington, D.C. [3] - The company will showcase its offerings at Booth 100 and feature a keynote titled "Trusted Knowledge for Customer Service in the Age of GenAI" by CEO Ashu Roy on November 19 [3] Product Information - The eGain AI Knowledge Hub aims to enhance customer service experience and reduce costs by providing reliable answers [4]