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万豪旗下酒店床上出现活虫,连续更换5间客房仍有虫爬行,集团客服回应
Xin Jing Bao· 2025-10-15 09:04
Group 1 - The Shanghai Xujiahui Marriott Fairfield Hotel recently faced complaints from consumers about bed bugs, leading to the closure of affected rooms and emergency pest control measures [1][2] - The hotel, which opened in September 2023, has 170 rooms with average daily rates ranging from 700 to 900 yuan [1] - Marriott International's customer service stated that the hotel is investigating the issue and will provide further updates [1][2] Group 2 - The Marriott Fairfield brand, a mid-to-high-end service brand under Marriott International, has rapidly expanded in China, with over 150 projects currently open or under construction [2] - The brand's new hotel signings in the first seven months of 2025 increased by 75% year-on-year [2] - The hotel industry is facing challenges from high operational costs and intense competition, leading to concerns about hygiene management as costs are cut [2] Group 3 - As of August 2025, Marriott International operates 622 hotels in China, covering over 120 cities, but its financial performance has not improved correspondingly [3] - The revenue per available room (RevPAR) in the Greater China region decreased by 1% to $73.19 in the first half of 2025, while the average daily rate (ADR) fell by 1.7% to $112.36 [3] - Despite a slight increase in occupancy rate by 0.5 percentage points to 65.1%, overall revenue generation remains weak, indicating a trend of "trading price for volume" [3]
上海万豪万枫酒店被投诉“连换五次房均有虫”!店方称正处理
Nan Fang Du Shi Bao· 2025-10-14 14:50
Group 1 - A guest reported finding live bugs in multiple rooms at the Shanghai Xujiahui Marriott Hotel during the National Day holiday, expressing dissatisfaction with the hotel's hygiene and handling of the situation [1][2] - The hotel confirmed the issue and stated that a dedicated team is addressing the matter, while Marriott International's customer service indicated that hotel staff are currently managing the situation [1][2] - The hotel, which opened in 2025, is a high-end establishment with room rates typically ranging from 700 to 900 yuan [3] Group 2 - The guest experienced allergic reactions and was not offered an apology upon checkout, only receiving a full refund for the night [2] - The guest has filed a complaint with the local health authority, which has promised to investigate the hotel's hygiene conditions [2] - The hotel suggested that guests inspect the room before confirming their booking to ensure it meets their expectations [2]
Monomoy, Axonic partner to convert Atlanta hotel to Marriott brand
Yahoo Finance· 2025-10-14 11:07
Core Insights - Monomoy Property Ventures and Axonic Capital have partnered to acquire a 462-key hotel and convention center in Atlanta, Georgia, with plans for a full-scale renovation and rebranding as a Marriott property [1][2] - The acquisition is supported by a $67.5 million loan arranged by University Place Asset Management for the renovation [2] - The renovation will modernize the hotel to meet Marriott's operational standards, including updates to guestrooms, public facilities, and back-of-house systems [2][3] Group 1 - The property will be rebranded as Marriott Atlanta, featuring new meeting spaces, an "M-Club" lounge, and dining options, and will join the Marriott Bonvoy loyalty program [3] - Monomoy's founder emphasized the alignment of this project with the company's strategy of acquiring high-quality real estate in growing markets with repositioning potential [3][4] - The renovation and conversion to Marriott are expected to enhance the property's market fit for travelers in Atlanta, aiming for attractive outcomes for the partnership [4] Group 2 - Schulte Hospitality Group will manage the property post-renovation, with a focus on elevating performance and long-term ROI [5] - Construction is set to begin after the 2026 FIFA World Cup, with an anticipated reopening in late 2027, coinciding with Super Bowl LXII in Atlanta [5]
Marriott International Announces Release Date For Third Quarter 2025 Earnings
Prnewswire· 2025-10-10 12:30
Core Points - Marriott International, Inc. will report its third quarter 2025 earnings results on November 4, 2025, at approximately 7:00 a.m. Eastern Time [1] - A conference call for the investment community will take place on the same day at 8:30 a.m. Eastern Time, featuring discussions by the President and CEO, Anthony Capuano, and CFO, Leeny Oberg [1] - The conference call will be accessible via webcast on Marriott's investor relations website, with a replay available for one year [2] Company Overview - Marriott International, Inc. is based in Bethesda, Maryland, and operates a portfolio of over 9,600 properties across more than 30 brands in 143 countries and territories [3] - The company engages in the operation, franchising, and licensing of various lodging properties, including hotels, residential, and timeshare [3] - Marriott offers the Marriott Bonvoy® travel platform, which is highly awarded [3]
住五星酒店,穿二手拖鞋
36氪· 2025-10-08 04:07
Core Viewpoint - The article discusses the discrepancy between consumer expectations and hotel practices regarding the use of disposable slippers, revealing that many hotels recycle slippers instead of providing new ones, leading to concerns about hygiene and transparency [34][40][51]. Group 1: Consumer Expectations vs. Hotel Practices - Consumers generally believe that slippers provided in hotels are single-use items, while many hotels consider them reusable and recycle them after cleaning [34][36]. - High-end hotels are more likely to recycle slippers due to their higher procurement costs, which can range from 3 to 6 yuan per pair, allowing them to be used two to three times [36][47]. - The lack of clear communication from hotels regarding the status of slippers has led to consumer distrust, especially when hygiene issues arise, such as hair being found on slippers [40][51]. Group 2: Industry Standards and Regulations - Current regulations do not explicitly require hotels to provide single-use slippers, leading to a gray area in hotel practices [40]. - Local health authorities have begun investigating the practices of hotels like Marriott, which have been accused of not clearly labeling or informing guests about the reuse of slippers [40][51]. - The article highlights that while some hotels, like MUJI, clearly state their slippers are not single-use, others may not disclose this information, leading to consumer confusion [38][40]. Group 3: Economic Considerations - The cost-saving measures associated with recycling slippers can lead to significant savings for hotels, potentially amounting to tens of thousands of yuan annually [47]. - The economic pressures faced by hotels, such as declining revenue and increased competition, have prompted them to cut costs in areas like guest amenities [49]. - The article suggests that the trend of reducing single-use items is part of a broader movement towards sustainability, but it raises questions about the quality of service provided in luxury hotels [41][49].
消费者苦酒店拖鞋久矣
虎嗅APP· 2025-10-06 03:07
Core Viewpoint - The article discusses the controversy surrounding the use of recycled hotel slippers in high-end hotels, highlighting the disconnect between consumer expectations of cleanliness and the industry's practices of reusing slippers, which has raised hygiene concerns [5][22][24]. Summary by Sections Hotel Slipper Controversy - A Marriott hotel in Changzhou, Jiangsu, was criticized for providing slippers that were worn and had hair on them, raising hygiene concerns among guests [5][22]. - The hotel claimed that the slippers were not labeled as "disposable" and that their practice of cleaning and reusing slippers was standard in the industry, especially among high-end hotels [5][22][28]. Consumer Expectations vs. Industry Practices - Consumers expect clean and comfortable slippers when paying high prices for hotel stays, but many are disappointed to find that slippers are often reused [6][22]. - The article notes that the perception of "disposable" slippers differs between consumers and hotels, with many hotels considering them reusable [26][28]. Hygiene Standards and Regulations - Current regulations do not explicitly require hotels to provide disposable slippers, leading to confusion and varying practices across different establishments [31][32]. - The article mentions that local health authorities are investigating the situation to ensure compliance with hygiene standards [32]. Economic Factors - The cost-saving measures of reusing slippers are highlighted, with high-end hotels potentially saving significant amounts by recycling slippers instead of providing new ones [36]. - The article points out that the economic pressures faced by hotels, including declining revenues and rising operational costs, may drive them to adopt such practices [36]. Consumer Reactions - Many consumers are now taking precautions by bringing their own slippers or using disposable options to avoid hygiene issues [21][37]. - The article concludes that the recent revelations have led to increased skepticism about the cleanliness of hotel amenities, not just slippers but also other items like towels and bedding [36][37].
消费者苦酒店拖鞋久矣
Hu Xiu· 2025-10-05 07:30
Core Points - The article discusses the controversy surrounding the use of recycled hotel slippers in high-end hotels, particularly focusing on a recent incident at a Marriott hotel in Changzhou, Jiangsu, where guests found the slippers to be unsanitary and reused [2][23][24]. Group 1: Hotel Practices - The hotel management stated that the slippers are not labeled as "disposable" and that their recycling and cleaning is a standard practice in the industry, especially among high-end hotels [3][24]. - Many hotel staff confirmed that the reuse of slippers has become an internal "unwritten rule," with higher-end hotels opting for cleaning and reusing them [3][32]. - The slippers in question were reported to have pilling and hair from previous guests, raising concerns about hygiene [2][23]. Group 2: Consumer Reactions - Consumers expressed frustration over paying high prices for hotel stays only to receive unsatisfactory and potentially unhygienic slippers [4][36]. - There is a significant disconnect between consumer expectations of cleanliness and the hotel industry's practices regarding slipper reuse [28][34]. - The incident has led to increased skepticism about the hygiene standards of hotels, with consumers questioning the cleanliness of other items like towels and bedding [41][42]. Group 3: Industry Standards and Regulations - The article highlights that current national standards do not explicitly require slippers to be disposable, leading to ambiguity in hotel practices [34][35]. - Local health authorities have begun investigating the situation, emphasizing that if slippers are not marked as disposable, they must adhere to strict cleaning and disinfection protocols [35]. - The article notes that the cost-saving measures associated with reusing slippers can lead to significant savings for hotels, particularly in high-occupancy environments [40].
Marriott Bonvoy launches hub for outdoor-focused hotels in race to court adventure travelers
Fastcompany· 2025-09-30 19:21
Core Viewpoint - Adventure travel has evolved from a niche activity for hardcore enthusiasts to a broader market appealing to a wider audience [1] Group 1 - Adventure travel was traditionally characterized by physically demanding activities such as mountain climbing and wilderness survival [1] - The perception of adventure travel is shifting, indicating a growing interest among a more diverse group of travelers [1]
Fireworks, Drone Shows and Seasonal Celebrations Coming to World's Largest Marriott Brand Hotel
Businesswire· 2025-09-29 17:00
Core Points - Orlando World Center Marriott is set to feature a variety of holiday entertainment in 2025, including fireworks, drone shows, and festive activations [1] Company Highlights - The holiday entertainment will include innovative elements such as drone shows, which are becoming increasingly popular in the entertainment industry [1] - The inclusion of traditional fireworks alongside modern displays indicates a blend of classic and contemporary entertainment offerings [1]
ON SALE: TICKETS FOR THE HIGHLY ANTICIPATED 17th ANNUAL RITZ-CARLTON CAYMAN COOKOUT AVAILABLE OCTOBER 1
Prnewswire· 2025-09-29 12:45
Core Insights - The Ritz-Carlton, Grand Cayman is hosting the 17th annual Cayman Cookout from January 14-19, 2026, coinciding with the resort's 20th anniversary [1][4] - Tickets for the event will go on sale on October 1, 2025, featuring over 60 cooking demonstrations and tastings led by renowned chefs [2][7] Event Highlights - The event will include a variety of culinary experiences, such as a health-focused panel, themed cooking demonstrations, and signature events like An Epicurean Eve and Barefoot BBQ [4][5] - Notable chefs participating include Eric Ripert, José Andrés, Andrew Zimmern, Stephanie Izard, and Carla Hall, among others [2][5] Special Offers - An overnight package for the Cayman Cookout starts at $2,600 USD per night for two guests, including luxury accommodations and exclusive event access [3] - The package requires a five-night minimum stay during the event dates [3] Culinary Experiences - The Cayman Cookout will feature unique events such as a private jet experience to GoldenEye resort, a live podcast recording by José Andrés, and various cooking demonstrations focusing on different culinary traditions [6][8] - The Grand Finale Dinner will celebrate the resort's legacy with a multi-course meal prepared by world-renowned chefs [8] Resort Information - The Ritz-Carlton, Grand Cayman is the Caribbean's first and only Forbes Triple Five-Star hotel, offering luxury accommodations and diverse dining options [7][9] - The resort spans 144 acres and includes amenities such as a golf course, spa, and family programming [9]