Core Viewpoint - The article discusses the declining quality and service standards of Marriott hotels in China compared to their counterparts in the United States, highlighting various customer complaints and experiences that reflect a trend of deterioration in service quality and operational practices [2][5][19]. Group 1: Customer Experiences - Guests at a Marriott hotel in Changzhou, China, discovered used slippers with hair, leading to dissatisfaction among consumers who felt their hygiene was compromised [2][5]. - In the U.S., guests have reported issues such as finding metal wires in towels and being asked to change their own bed linens, which contrasts sharply with the expectations of a five-star hotel [6][8]. - Complaints also include unexpected charges after checkout, with some guests experiencing unauthorized deductions from their credit cards, raising concerns about financial practices [4][13][15]. Group 2: Comparative Analysis - While Marriott hotels in China offer better facilities and services, their financial performance is lagging, with the Greater China region showing a decline in key metrics such as average room revenue and occupancy rates [16][19]. - The global average occupancy rate for Marriott was 72.2%, while the Greater China region was only 66.9%, indicating a struggle to attract guests compared to other markets [16]. - The article suggests that the competitive landscape in the U.S. is less intense than in China, which may contribute to the observed decline in service quality in Chinese Marriott hotels [19]. Group 3: Industry Trends - The article notes a trend of cost-cutting measures in Chinese Marriott hotels, such as switching from small to large bottles for toiletries and reducing the quality of welcome amenities, which may reflect a broader industry trend towards lower standards [16][19]. - The presence of street vendors selling food outside hotels indicates a shift in the hospitality environment, potentially impacting the perceived value of staying at a Marriott [19].

Core Insights - The incident involving the reuse of disposable slippers at the Changzhou Marriott Hotel highlights a deviation from the luxury service standards expected by customers in high-end hotels [1] - The hotel claims that the slippers are not single-use and are cleaned and disinfected after each guest, but this practice raises concerns about customer perception and industry standards [1] - The broader context includes a decline in performance for Marriott in the Greater China region, which is struggling with increased market supply and pressure on profitability [2][9] Financial Performance - In Q2 2025, Marriott International reported total revenue of approximately $6.744 billion, a year-on-year increase of 4.73%, while net profit was about $763 million, a decrease of 1.17% [2] - The RevPAR (Revenue per Available Room) for the Greater China region saw a decline of 0.5%, contrasting with growth in other regions such as the Middle East and Africa, which experienced a 14% increase [3][5] Regional Performance - The Greater China region's RevPAR was $80.06, significantly lower than other regions, with Europe at $266.53 and the Middle East and Africa at $135.25 [5] - The average daily rate (ADR) in Greater China was $110.29, a decrease of 0.9%, while global ADR was $188.25, an increase of 1.9% [8] - Occupancy rates in Greater China were at 66.9%, slightly up by 0.3 percentage points, but still lower than other regions [8] Market Dynamics - The hotel industry in China is facing challenges due to rapid market supply growth, with the number of hotels increasing significantly since 2020 [11] - The overall RevPAR for the Chinese hotel industry dropped by 5% in the first half of 2025, with high-end hotels experiencing declines of 6% to 8% [11] - The shift in focus from luxury service to profitability is evident, as hotel brands like Marriott are pressured to adapt to changing market conditions and owner expectations [14][15]

Core Viewpoint - The incident at the Marriott hotel in Changzhou highlights issues of transparency and consumer rights regarding the reuse of hotel amenities, specifically slippers, which were not clearly labeled as reusable, leading to customer dissatisfaction and trust erosion [2][6][7]. Group 1: Consumer Experience - A guest discovered that the slippers provided by the hotel were reused, leading to outrage over hygiene concerns, especially given the high cost of the stay [2][4]. - Social media reactions revealed a widespread sentiment of dissatisfaction among previous guests regarding the cleanliness and reuse of hotel slippers [4]. Group 2: Hotel's Response and Practices - The hotel claimed that the slippers were not labeled as disposable, thus implying they could be reused, which raises questions about consumer rights and the responsibility of hotels to inform guests [6][7]. - The hotel stated that the slippers were washed and disinfected to commercial standards, but the lack of transparency about the cleaning process left guests skeptical [12][18]. Group 3: Economic Implications - The cost of a disposable slipper is approximately 0.5 yuan, while a washable cotton slipper costs around 4 yuan, indicating significant cost savings for the hotel when reusing slippers [9]. - With an estimated 294 rooms and an average occupancy rate of 60%, the hotel could save over 100,000 yuan annually by reusing slippers, while also promoting an environmentally friendly image [11]. Group 4: Hygiene Concerns - Studies indicate that even after multiple washes, cotton slippers can still harbor bacteria, raising concerns about the effectiveness of the hotel's cleaning processes [17][18]. - The design of cotton slippers may contribute to hygiene issues, as they can trap dirt and bacteria in hard-to-clean areas [15][17]. Group 5: Regulatory Environment - Current regulations do not require hotels to explicitly state whether items like slippers are disposable or reusable, creating a loophole that hotels can exploit [21]. - The lack of clear guidelines on the reuse of items in hotels leads to a situation where both consumers and hotels operate under different assumptions about hygiene and cleanliness [22]. Group 6: Conclusion and Recommendations - The incident underscores the need for hotels to be transparent about their practices and to clearly communicate the reuse of items to maintain consumer trust [24][25]. - A genuine commitment to sustainability should involve open communication with guests about practices rather than hiding behind vague policies [24][25].

Core Insights - Marriott International has signed agreements to convert five properties to its new Series by Marriott™ brand in major U.S. markets, marking the brand's official debut in the country [1][2][4] - The Series by Marriott™ brand aims to provide a personalized experience that reflects the unique character of each destination, catering to the growing demand for upscale collection brands [3][4] - The collaboration with Hawkins Way Capital allows for the preservation of the FOUND Hotels brand identity while leveraging Marriott's global reach and loyalty system [4][5] Company Developments - The five properties transitioning to the Series by Marriott™ brand are located in Miami, Santa Monica, San Francisco, Chicago, and San Diego, and are currently operating under the FOUND Hotels brand [1][2][7] - The Series by Marriott™ brand was announced in May 2025 and is designed to offer reliable accommodations with essential amenities for travelers [3][4] - The independent FOUND Hotels brand aligns with the spirit of Series by Marriott™, focusing on design-led, select service hotels in prime locations [4][5] Market Strategy - The launch of Series by Marriott™ is seen as a strategic move to meet the evolving interests of owners, franchisees, and guests, providing a conversion opportunity for regional owners [4] - The brand aims to foster a model for approachable, local lifestyle hotels that cater to modern travelers in sought-after areas [4][5] - Marriott's expansion strategy includes a recent founding deal with Concept Hospitality Private Limited in India, which will affiliate The Ferns Brands with Series by Marriott™, adding to its global portfolio [5]

Core Viewpoint - The article highlights a growing trust crisis faced by global hotel giants, particularly focusing on a recent incident involving a Marriott hotel in Changzhou, where unsanitary conditions regarding reused slippers were reported, raising concerns about hygiene standards in high-end hotels [4][6][10]. Group 1: Incident Overview - A guest at a Marriott hotel in Changzhou discovered that the provided slippers were worn and had hair on them, leading to allegations of their reuse [6][10]. - The hotel staff admitted that slippers are cleaned and reused 2-3 times for environmental reasons, which contradicts the expectation of single-use items in luxury accommodations [11][20]. - The incident prompted local health authorities to investigate the hotel's compliance with hygiene regulations, particularly regarding the reuse of items in public spaces [11][12]. Group 2: Public Reaction - The incident sparked a divided public opinion, with some viewing it as an industry norm while others criticized the hotel for prioritizing cost savings over hygiene [12][16]. - Complaints against Marriott have accumulated on platforms like Black Cat Complaints, highlighting various issues including hygiene standards and customer service [16][20]. Group 3: Company Performance - Marriott International, despite being the largest hotel group globally with 1.667 million rooms, is facing challenges in the Greater China market, where revenue per available room (RevPAR) and average daily rate (ADR) have seen declines [18][23]. - In Q2 2025, Marriott's global hotel revenue grew by 5% to $6.74 billion, but the Greater China region reported a RevPAR decrease of 0.5% and an ADR decrease of 0.9% [21][23]. - The company is also planning to lay off 833 employees in early 2025, indicating ongoing operational challenges [24].

花大价钱住五星级酒店，图的就是个放心、舒适。结果，连最基本的拖鞋卫生都成了"开盲盒"。 近日，江苏常州一家万豪酒店因此被推上了舆论的风口浪尖。一位住客发现酒店提供的拖鞋明显起球且 内有毛发，质疑其被重复使用。 当全球酒店巨头的"金字招牌"也开始遭遇信任危机，下一个被曝光的，又会是谁？ 01 房费均价超700元/天 却遇到拖鞋起球且内有毛发 据网友爆料，该住客向服务员提出异议后，酒店送过来一双崭新的拖鞋，并告知"此类拖鞋酒店是要回 收消毒再使用的"。这起事件不仅引发了网友对酒店卫生状况的广泛讨论，也促使当地卫生监督部门介 入调查。 事件曝光后，网络舆论迅速升温，网友观点呈现明显分歧。 据该网友透露，涉事万豪酒店房间日常均价超过700元，然而捆绑拖鞋的纸带上仅标注"为防滑倒，请勿 将拖鞋穿入浴室或者公共区域"，对拖鞋是否为一次性或可循环使用只字未提。 对此，酒店负责人解释称，酒店从未将拖鞋标注为一次性用品，因此回收清洗和循环利用属于正常操 作，并声称其有规范的清洗消毒流程，类似于床单、被套等布草的"一客一换"标准。 次日，涉事酒店相关负责人承认，出于环保考量，该酒店拖鞋在消毒清洗后确实会循环使用2-3次。同 日， ...

此报道一出，网友们纷纷展开热议。有人认为酒店拖鞋使用一次就扔太过浪费，回收利用无可厚非，有 人认为花高价住酒店买服务，竟然连一次性拖鞋都被"减配"。这场争议的焦点在于大众普遍默认的"一 次性"拖鞋究竟能不能够二次利用？ 据报道，有业内人士表示，部分经济型酒店可能使用薄款一次性拖鞋，用后即弃。但不少高端酒店确有 回收清洗后多次使用的情况，一般为使用三次，不同品牌要求不同。可见，酒店的拖鞋并非都是一次性 的。 但是，循环利用的酒店拖鞋，使用后起毛的鞋面、开线的缝隙等地方极易藏匿污垢和细菌，必须保证彻 底消毒清理。 此次，万豪酒店所谓"环保成本政策"的合理性也值得怀疑。有记者通过调研发现，一次性拖鞋的成本最 低仅约0.3元，而酒店负责人所说的"可循环使用"拖鞋则需要承担清洗、消毒和质检等费用，这样看 来，拖鞋是否做到一客一换便十分值得怀疑了。 据上游新闻报道，9月21日，有住客在网上反映江苏常州万豪酒店循环使用一次性拖鞋，肉眼可见拖鞋 已经起球还粘着睫毛。 对此，涉事酒店承认，出于环保可循环考量该类拖鞋会回收消毒后复用，且强调拖鞋未标注"一次性用 品"。目前，常州市卫生监督所及新北区卫生监督所已介入调查。万豪总部回 ...

本文为转载内容，授权事宜请联系原著作权人 常州万豪酒店回应循环使用拖鞋：具体情况正在调查 中新经纬版权所有，未经书面授权，任何单位及个人不得转载、摘编或以其它方式使用。 关注中新经纬微信公众号(微信搜索"中新经纬"或"jwview")，看更多精彩财经资讯。 中新网9月22日电(左雨晴)9月20日，有网友发帖反映，江苏常州一家万豪酒店提供的白色拖鞋明显起 球，鞋内还有毛发，质疑这些拖鞋被重复使用。21日，涉事酒店相关负责人向媒体承认，出于环保考 量，该酒店拖鞋经消毒清洗后会循环使用2-3次。同日，常州市卫生监督所介入调查，并表示要先判定 酒店拖鞋是否为一次性用品。 22日，江苏常州万豪酒店向中新网记者表示，具体情况正在调查，如果有结果将进行官方发布。 此外，记者询问北京、上海等地多家万豪酒店，工作人员均表示酒店提供的是一次性拖鞋，不会重复使 用。一工作人员称，如果消费者介意，可帮忙备注需求，在入住前再仔细检查一遍。 公开信息显示，万豪国际酒店集团作为国际酒店管理公司，旗下拥有丽思卡尔顿、瑞吉等30多个酒店品 牌。万豪集团官网显示，常州万豪酒店设有263间全景客房，"每间客房均配备先进的设施设备"。(完) 来源： ...

Core Viewpoint - The recent incident involving a Marriott hotel in Changzhou, Jiangsu, where a guest found unsanitary slippers, has sparked widespread public concern and debate about hygiene standards in high-end hotels, raising questions about consumer trust in the hospitality industry [2][5][11]. Group 1: Incident Details - A guest at a Marriott hotel discovered that the provided slippers were worn and had hair on them, leading to suspicions of their reuse [2][5]. - The hotel staff admitted that slippers are cleaned and reused 2-3 times for environmental reasons, which contradicts the expectation of single-use items in high-end accommodations [5][11]. - The local health supervision department has initiated an investigation to determine if the hotel's practices comply with hygiene regulations [5][11]. Group 2: Public Reaction - Online reactions to the incident are divided; some view it as an industry norm, while others criticize the hotel for prioritizing cost savings over hygiene [6][11]. - There is a call for transparency regarding the cleaning and reuse of items like slippers, with some consumers stating that if proper disinfection is ensured and communicated, they might accept reused items [6][11]. Group 3: Marriott's Business Context - Marriott International, which has a significant presence in China, is facing challenges in its operations, particularly in the Greater China region, where key performance indicators like RevPAR and ADR have shown declines [9][12][16]. - The company reported a global revenue increase of 5% in Q2 2025, but the performance in the Greater China market remains weak, with RevPAR down by 0.5% and ADR down by 0.9% [12][16]. - Amidst these challenges, Marriott is also planning to lay off 833 employees, indicating ongoing operational difficulties [17].

针对拖鞋循环使用及卫生疑云，涉事的江苏常州万豪酒店方面随后回应称，其拖鞋实为"可循环使用"产 品，严格执行"一客一换一消毒"，并解释"棉质材质在机洗后出现起球属正常现象"。但该说法并未平息 公众质疑。9月22日，新京报记者致电常州万豪酒店，对方表示"正在调查中，暂不回应"；记者同时 就"拖鞋是否应循环使用"等问题向万豪国际集团提出采访，截至发稿前未获回复。 豪华酒店的棉质拖鞋可循环利用？ 在高运营成本与激烈市场竞争的双重压力下，某些酒店企业为了控制成本或正在偷偷牺牲客房用品的质 量。9月21日，一位住客在网络上反映，江苏常州万豪酒店存在循环使用一次性拖鞋的情况，拖鞋表面 不仅起球，还粘着睫毛等异物，这引发公众对万豪酒店卫生管理的质疑。事件曝光后，常州市及新北区 卫生监督所迅速介入，表示将严格核查该酒店拖鞋是否属于一次性用品，以及其清洗消毒流程是否符合 规范。 独立酒店咨询师钟罗分析指出，不少酒店为吸引客源而降低房价，即 "牺牲房价，提高入住率"。"酒店 卫生问题屡禁不止的深层原因，往往在于为控制成本、简化流程。" 另一方面，本土酒店集团的快速崛起，正不断挤压国际品牌的市场空间。华住、锦江、亚朵等国内品牌 凭借 ...