UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ Quarterly Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For the quarterly period ended September 30, 2023 OR ☐ Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 Commission File Number: 001-35580 S N I ERVICE OW, NC. (Exact name of Registrant as specified in its charter) Delaware 20-2056195 (State or other jurisdiction of (I.R.S. Employer incorp ...

Financial Data and Key Metrics - Subscription revenue grew 25% year-over-year in constant currency, exceeding the high-end of guidance by 100 basis points [119] - Current RPO grew 24% year-over-year in constant currency, beating guidance by 150 basis points [119] - Operating margin was 25%, 200 basis points above guidance [132] - Free cash flow margin was 21% [132] - 70 deals greater than $1 million in net new ACV, up 30% year-over-year [121] - 19 of the top 20 deals contained five or more products, with nine containing 10 or more products [104] Business Line Data and Key Metrics - ITSM Pro had its strongest growth quarter since 2020, driven by upsells and seat expansions [121] - Customer Workflows had its best net new ACV growth in three years, with eight deals over $1 million [90] - Employee Workflows were in 14 of the top 20 deals, with seven deals over $1 million [90] - Creator Workflows were in 18 of the top 20 deals, with eight deals over $1 million [90] - Security and Risk combined for 17 of the top 20 deals, with eight deals over $1 million [90] Market Data and Key Metrics - Americas is extremely strong, Europe is strong despite geopolitical challenges, and Asia is performing well, especially in Japan [5] - Transportation and logistics led industry growth with over 80% growth in Q2, followed by education, business and consumer services, energy and utilities, and government [120] - U S Federal had its best Q2 ever, continuing strong growth trends [120] Company Strategy and Industry Competition - ServiceNow is focusing on Generative AI, with new Pro Plus SKUs launching in September across ITSM, CSM, and HR SV [112] - The company is leveraging its AI Lighthouse program with NVIDIA and Accenture to accelerate value realization for customers [113] - ServiceNow is expanding its partner ecosystem, including strategic partnerships with Cognizant, KPMG, and Guidewire [100] - The company is positioning itself as the intelligent platform for end-to-end digital transformation, with over 1 trillion workflows running annually [88] Management Commentary on Operating Environment and Future Outlook - Management is optimistic about the second half of the year, with strong pipeline generation from the Knowledge 2023 event [133] - Generative AI is seen as a significant tailwind, with potential to boost global GDP by almost $7 trillion [111] - The company is raising its full-year subscription revenue outlook by $95 million and operating margin target to 26 5% [107] - Management believes ServiceNow is well-positioned to lead the intelligence revolution with its integrated suite of automation technologies [115] Other Important Information - ServiceNow achieved a 99% renewal rate in Q2, demonstrating the resilience of its business [103] - The company authorized its first-ever share repurchase program, allowing for up to $1 5 billion of common stock to be purchased [105] - ServiceNow was recognized for AIOps, app engine, and cloud observability by prominent industry analysts [101] Q&A Summary Question: How is the trend in business confidence and willingness to invest? [3] - The company is growing well across all geographies, with Americas being extremely strong, Europe strong despite challenges, and Asia performing well, especially in Japan [5] Question: Can you comment on the strength of ITSM Pro? [8] - ITSM Pro had its best Q2 ever, continuing a trend of strong performance, with $10 million deals including one over $8 million [8] Question: How do you see Generative AI impacting customer adoption and revenue? [125] - Generative AI is expected to drive significant value for customers, with new Pro Plus SKUs launching in September and potential revenue contributions expected in the future [127][136] Question: What is driving the strength in Customer Workflows? [80] - Customer Workflows had a strong quarter, driven by tying front office to mid office and back office workflows, with large brands showcasing their use of the solution [78] Question: How is the FINS vertical performing? [59] - The FINS vertical continues to show strength, with measurable progress in the banking sector across the US, Canada, and Europe, and a strong pipeline for the second half [74] Question: How is the channel strategy progressing? [61] - The channel strategy is gaining momentum, with technology partners recognizing the power of combining their solutions with ServiceNow's workflow automation [63]

| --- | --- | --- | --- | |------------------------------------------------------------------------------------------|-------------|-------|-----------------------------------------------------------------| | Supplemental Information \n in millions Q2'23 | | | | | Stock-based compensation | | | | | Cost of revenues Subscription | $ 50 $ 15 | | | | Professional services and other | | | | | Operating expenses: | $ 120 | | | | Sales and marketing | $ 145 | | | | | | | | | Research and development | $ 67 | | | ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ Quarterly Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For the quarterly period ended June 30, 2023 OR ☐ Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 Commission File Number: 001-35580 S N I ERVICE OW, NC. (Exact name of Registrant as specified in its charter) Delaware 20-2056195 (State or other jurisdiction of (I.R.S. Employer incorporati ...

ServiceNow, Inc. (NYSE:NOW) Jefferies Software Conference 2023 May 31, 2023 5:30 PM ET CorporateParticipants Gina Mastantuono - Chief Financial Officer ConferenceCall Participants Samad Samana - Jefferies Samad Samana Hi, everybody. Thanks for joining us today. So, for this session, we have the CFO of ServiceNow. Gina, thank you for joining us, really appreciate you being here. Newport has been great so far. And I'm glad to be joined us. How are you doing? Gina Mastantuono Great. Thank you so much for havin ...

ServiceNow, Inc. (NYSE:NOW) JPMorgan 51st Annual Global Technology, Media and Communications Conference May 23, 2023 3:55 PM ET Company Participants C.J. Desai - President & COO Conference Call Participants Mark Murphy - JPMorgan Mark Murphy Okay. Good afternoon, everyone. I am Mark Murphy, Software Analyst with JPMorgan. And it is a real pleasure to be here with C.J. Desai, who is President and COO of ServiceNow. First of all, C.J., it was great seeing you on stage at your own conference. C.J. Desai Thank ...

ServiceNow, Inc. (NYSE:NOW) Q1 2023 Earnings Conference Call April 26, 2023 5:00 PM ET Company Participants Darren Yip - Vice President, Investor Relations Bill McDermott - Chairman and Chief Executive Officer Gina Mastantuono - Chief Financial Officer CJ Desai - President and Chief Operating Officer Conference Call Participants Mark Murphy - JPMorgan Brad Sills - Bank of America Keith Weiss - Morgan Stanley Samad Samana - Jefferies Matt Hedberg - RBC Capital Markets Kirk Materne - Evercore ISI Kash Rangan ...

Note: All figures are calculated on a non-GAAP basis. See appendix for reconciliation of non-GAAP financial measures. © 2022 ServiceNow, Inc. All Rights Reserved. Confidential. 18 ® © 2022 ServiceNow, Inc. All Rights Reserved | --- | --- | |------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ Quarterly Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 For the quarterly period ended March 31, 2023 OR ☐ Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 Commission File Number: 001-35580 S N I ERVICE OW, NC. (Exact name of Registrant as specified in its charter) Delaware 20-2056195 (State or other jurisdiction of (I.R.S. Employer incorporat ...

ServiceNow, Inc. (NYSE:NOW) Morgan Stanley Technology, Media & Telecom Conference March 9, 2023 3:55 PM ET Company Representatives Bill McDermott - Chief Executive Officer Conference Call Participants Keith Weiss - Morgan Stanley Keith Weiss Thank you, everyone, for joining us. My name is Keith Weiss. I run the U.S. Software Research Franchise here at Morgan Stanley. I???m really pleased to have with us CEO of ServiceNow, Bill McDermott. Bill, thank you for joining us. Bill McDermott Thank you, Keith. Kei ...