Core Insights - Meituan launched four AI digital employees to support service retail merchants in customer service, operations, scheduling, and business advice [2][4] - The AI employees include "Customer Service Specialist," "Business Store Manager," "Operations Specialist," and "Scheduling Specialist," each designed to enhance operational efficiency and customer service [1][4] Group 1: AI Digital Employees - The "Customer Service Specialist" is utilized in over 20 service retail sectors including education, home goods, and weddings [1] - The "Business Store Manager" leverages Meituan's big data to provide operational diagnostics and identify growth opportunities for stores [1] - The "Operations Specialist" assists in online operations by customizing store decoration materials and automating repetitive tasks [1] - The "Scheduling Specialist" acts as a 24-hour intelligent dispatcher for stores, managing busy times, inventory, and customer appointments [1] Group 2: Market Context and Future Outlook - Meituan aims to reduce the operational difficulties for merchants and allow them to focus more on customer service [4] - The service retail market in China has reached a scale of 7 trillion yuan, with an online penetration rate of only 9% [4] - It is projected that the online penetration rate will increase to 25% by 2030, leading to the emergence of 300 thousand-store brands [4]

Core Insights - Meituan's first Service Retail Industry Conference highlighted the focus on a broad range of service retail sectors beyond traditional areas like hospitality, dining, and healthcare [1] Industry Overview - The service retail market is projected to reach a scale of 7 trillion yuan by 2024, with a compound annual growth rate (CAGR) of 8% from 2021 to 2024 [1] - The online segment of the service retail market is currently valued at 640 billion yuan, representing an online penetration rate of only 9%, but it is expected to grow at a CAGR of 38% from 2021 to 2024, indicating significant potential for online expansion [1] Future Outlook - The company predicts that the online transformation of service retail has been completed in terms of demand measurement, and anticipates an acceleration of online integration in the service retail sector over the next five years [1]