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不得大数据“杀熟”、损害会员权益 两部门联合发布《网络交易平台规则监督管理办法》
Zhong Guo Jing Ji Wang· 2026-01-07 10:03
Core Viewpoint - The newly released "Regulations on the Supervision and Management of Rules for Online Trading Platforms" aims to standardize the formulation, modification, and execution of platform rules, ensuring the protection of the legitimate rights and interests of all parties involved in online transactions [1][2]. Group 1: Responsibilities of Platforms - The regulations clarify the responsibilities and obligations of platforms in the process of formulating, modifying, and executing platform rules, including requirements for information disclosure, public consultation, transitional period settings, and complaint channels [1]. - Platforms are mandated to establish mechanisms for communication and negotiation on significant rule changes and for resolving transaction disputes within the platform [1]. Group 2: Specific Requirements for Information and Consumer Protection - The regulations detail specific requirements for platforms regarding information, network, and data security, as well as the protection of the legitimate rights of operators and consumers [2]. - Platforms must include clear information security clauses in their rules, specify norms for handling personal information, and fulfill obligations for protecting minors online [2]. - The regulations prohibit platforms from imposing unreasonable restrictions on operators' business activities, charging unreasonable fees or penalties, and from actions that harm consumer rights, such as data-driven price discrimination [2]. Group 3: Enforcement and Regulatory Mechanisms - The regulations emphasize the need for enhanced collaboration between market regulation and cybersecurity departments, establishing mechanisms for information sharing and joint assessments [2]. - Authorities are empowered to interview platform executives regarding compliance and to mandate corrective actions [2]. - The regulations encourage platforms to publish compliance reports and to conduct self-assessments or engage third parties for compliance evaluations [2].
不得强制商家“仅退款”“运费险” 专家解读网络交易平台新规
Yang Shi Xin Wen· 2026-01-07 06:00
Core Viewpoint - The newly announced "Regulations on the Supervision and Management of Online Trading Platform Rules" by the State Administration for Market Regulation and the National Internet Information Office aims to establish clear responsibilities for platform operators in formulating, executing, and managing rules, effective from February 1 [1][5]. Group 1: Responsibilities and Regulations - The regulations require platform operators to create a comprehensive and effective rule management system to ensure fair execution and proper dispute resolution [1]. - The rules cover service agreements between platform operators and users, as well as various trading and governance rules, which are essential for maintaining order in the online trading market [1][5]. Group 2: Prohibitions on Platform Practices - The regulations prohibit platforms from forcing merchants to adopt "only refund" policies or mandatory value-added services like shipping insurance, which can increase costs for merchants [6][8]. - Platforms are also barred from imposing unreasonable fees on merchants, including duplicate charges or fees for services not rendered [10]. Group 3: Transparency and Fairness - The regulations emphasize the need for transparency in rule-making, requiring platforms to publicly solicit opinions when formulating or modifying rules and to document the rationale for any opinions not adopted [11][12]. - Platforms must ensure that rules are easily accessible and understandable for both merchants and consumers, addressing issues of clarity and visibility [11]. Group 4: Dispute Resolution and Consumer Protection - The regulations mandate that platforms provide clear reasons when taking actions against merchants, such as warnings or service terminations, and must offer convenient channels for appeals [14]. - In handling disputes, the regulations aim to balance the burden of proof between consumers and merchants, addressing concerns about dishonest consumer behavior [16].
平台不得大数据“杀熟”,两部门发布新规
Xin Lang Cai Jing· 2026-01-07 03:19
Core Viewpoint - The newly released "Regulations on the Supervision and Management of Rules for Online Trading Platforms" aims to standardize the formulation, modification, and execution of platform rules, maintain order in online transactions, and protect the legitimate rights and interests of all parties involved in online trading [1][3]. Group 1 - The regulations emphasize the responsibilities and obligations of online trading platforms in the formulation, modification, and execution of platform rules, including information disclosure, public consultation, transitional period settings, and complaint channel establishment [1][3]. - Platforms are required to establish mechanisms for communication and negotiation on significant matters related to platform rules and for resolving transaction disputes within the platform [1][3]. Group 2 - The regulations detail specific requirements for platforms to ensure information, network, and data security, as well as to protect the legitimate rights and interests of platform operators and consumers [2][4]. - Platforms must include clear information security clauses in their rules, specify norms for handling personal information, and fulfill obligations for protecting minors online [2][4]. - The regulations prohibit platforms from unreasonably restricting the autonomous business activities of operators, charging unreasonable fees, or limiting consumer rights through platform rules [2][4]. Group 3 - The regulations call for enhanced law enforcement collaboration and improved regulatory mechanisms between market supervision and cybersecurity departments [2][4]. - These departments are encouraged to establish mechanisms for clue transfer, information sharing, and joint assessment, and may interview platform leaders to ensure compliance and corrective actions [2][4]. - The regulations advocate for social co-governance, encouraging platforms to publish compliance reports and conduct self-assessments or engage third parties for compliance evaluations [2][4].
规范平台规则!两部门发布新规
新华网财经· 2026-01-07 03:10
记者7日从市场监管总局获悉,市场监管总局和国家网信办近日联合发布《网络交易平台规则监督管理办法》,旨在规范网络交易平台规则制定、修改和 执行,维护网络交易秩序,保护网络交易各方主体合法权益。 办法以平台规则为切入点,进一步压紧压实平台责任。例如,不得利用平台规则对平台内经营者的自主经营活动进行不合理限制,收取不合理费用、不合 理的违约金或者损害赔偿金;不得利用平台规则排除或者限制消费者权利、减轻或者免除自身责任、不合理加重消费者责任、实施大数据"杀熟"、提供会 员服务时单方面随意变更平台规则损害会员权益等。 更多财经资讯等你来看 往期推荐 雷军回应"丢轮保车" 豆包否认AI眼镜将出货 办法要求,平台在其平台规则中明确信息安全条款,明确平台内经营者处理个人信息的具体规范以及平台内经营者的未成年人网络保护义务等,还规定了 平台在信息公示、公开征求意见、过渡期设置、申诉渠道设置等方面的义务,要求平台建立健全平台规则重大事项沟通协商、平台内交易纠纷解决等机 制。 办法提出,市场监管、网信部门加强部门协作,建立健全两部门线索移交、信息共享、会商研判等工作机制。办法还倡导社会共治,鼓励平台发布平台规 则合规报告,主动开展 ...
平台不得大数据“杀熟”,两部门发布新规
21世纪经济报道· 2026-01-07 03:08
三是 强化执法协作,完善监管机制。《办法》要求市场监管、网信部门加强部门协作,建立 健全两部门线索移交、信息共享、会商研判等工作机制。规定两部门可依据职责对平台有关负 责人进行约谈,要求其说明情况,采取措施进行整改。倡导社会共治,鼓励平台发布平台规则 合规报告,主动开展合规自评或者引入第三方进行合规"体检"。 来源丨"市说新语"微信公众号 编辑丨曾静娇 SFC 近日,市场监管总局和国家网信办联合发布《网络交易平台规则监督管理办法》(以下简称 《办法》),旨在规范网络交易平台规则(以下简称平台规则)制定、修改和执行,维护网络 交易秩序,保护网络交易各方主体合法权益。 《办法》聚焦网络交易平台经营者(以下简称平台)这一"关键少数",结合近年来监管实践, 以平台规则为切入点,进一步压紧压实平台责任。 一是 明确平台在制定、修改和执行平台规则过程中应当履行的责任义务。《办法》规定了平 台在信息公示、公开征求意见、过渡期设置、申诉渠道设置等方面的义务,要求平台建立健全 平台规则重大事项沟通协商、平台内交易纠纷解决等机制。 二是 细化平台在保障信息、网络和数据安全,保护平台内经营者和消费者合法权益等方面的 具体要求。《办 ...
平台不得大数据“杀熟” 《网络交易平台规则监督管理办法》发布
中国基金报· 2026-01-07 02:56
Core Viewpoint - The article discusses the release of the "Regulations on the Supervision and Management of Platform Rules for Online Trading" by the State Administration for Market Regulation and the National Internet Information Office, aimed at standardizing the formulation, modification, and execution of platform rules to maintain order in online transactions and protect the legitimate rights and interests of all parties involved in online trading [1]. Group 1 - The regulations focus on the responsibilities of online trading platform operators, emphasizing the need for clear information security clauses and specific norms for handling personal information, as well as obligations for protecting minors [2]. - Platforms are prohibited from unreasonably restricting the autonomous business activities of operators, charging unreasonable fees, or implementing unfair penalties that could harm consumer rights [2]. - The regulations call for enhanced law enforcement collaboration and improved regulatory mechanisms between market regulation and internet information departments, including the establishment of information sharing and consultation processes [2]. Group 2 - The regulations specify the responsibilities and obligations of platforms in the formulation, modification, and execution of platform rules, including public disclosure, soliciting opinions, and establishing complaint channels [3]. - There are detailed requirements for platforms to ensure information, network, and data security, as well as to protect the legitimate rights and interests of both operators and consumers [3].
规范网络交易平台规则 两部门发布新规
Xin Hua Wang· 2026-01-07 02:48
办法提出,市场监管、网信部门加强部门协作,建立健全两部门线索移交、信息共享、会商研判等工作 机制。办法还倡导社会共治,鼓励平台发布平台规则合规报告,主动开展合规自评。 (责任编辑:朱赫) 记者7日从市场监管总局获悉,市场监管总局和国家网信办近日联合发布《网络交易平台规则监督管理 办法》,旨在规范网络交易平台规则制定、修改和执行,维护网络交易秩序,保护网络交易各方主体合 法权益。 办法以平台规则为切入点,进一步压紧压实平台责任。例如,不得利用平台规则对平台内经营者的自主 经营活动进行不合理限制,收取不合理费用、不合理的违约金或者损害赔偿金;不得利用平台规则排除 或者限制消费者权利、减轻或者免除自身责任、不合理加重消费者责任、实施大数据"杀熟"、提供会员 服务时单方面随意变更平台规则损害会员权益等。 办法要求,平台在其平台规则中明确信息安全条款,明确平台内经营者处理个人信息的具体规范以及平 台内经营者的未成年人网络保护义务等,还规定了平台在信息公示、公开征求意见、过渡期设置、申诉 渠道设置等方面的义务,要求平台建立健全平台规则重大事项沟通协商、平台内交易纠纷解决等机制。 ...
平台不得大数据“杀熟”,《网络交易平台规则监督管理办法》发布
第一财经· 2026-01-07 02:45
Core Viewpoint - The article discusses the release of the "Regulations on the Supervision and Management of Platform Rules for Online Trading" by the State Administration for Market Regulation and the National Internet Information Office, aimed at standardizing the formulation, modification, and execution of platform rules to maintain order in online transactions and protect the legitimate rights and interests of all parties involved in online trading [1]. Group 1 - The regulations clarify the responsibilities and obligations of platforms in the process of formulating, modifying, and executing platform rules, including requirements for information disclosure, public consultation, transitional period settings, and complaint channels [2]. - Specific requirements are detailed for platforms regarding information, network, and data security, as well as the protection of the legitimate rights and interests of operators and consumers on the platform [2]. - The regulations prohibit platforms from unreasonably restricting the autonomous business activities of operators, charging unreasonable fees, or implementing practices that harm consumer rights, such as data-driven price discrimination [2]. Group 2 - The regulations emphasize the need for enhanced law enforcement collaboration and improved regulatory mechanisms between market regulation and internet information departments [3]. - It establishes a framework for information sharing, clue transfer, and joint assessment between the two departments, allowing for accountability measures such as interviews with platform leaders to ensure compliance [3]. - The regulations encourage platforms to publish compliance reports and engage in self-assessments or third-party compliance evaluations [3].
规范平台规则 两部门发布新规
Xin Hua Wang· 2026-01-07 02:41
办法要求,平台在其平台规则中明确信息安全条款,明确平台内经营者处理个人信息的具体规范以及平 台内经营者的未成年人网络保护义务等,还规定了平台在信息公示、公开征求意见、过渡期设置、申诉 渠道设置等方面的义务,要求平台建立健全平台规则重大事项沟通协商、平台内交易纠纷解决等机制。 办法提出,市场监管、网信部门加强部门协作,建立健全两部门线索移交、信息共享、会商研判等工作 机制。办法还倡导社会共治,鼓励平台发布平台规则合规报告,主动开展合规自评。 【纠错】 【责任编辑:胡蓉】 新华社北京1月7日电(记者赵文君)记者7日从市场监管总局获悉,市场监管总局和国家网信办近日联 合发布《网络交易平台规则监督管理办法》,旨在规范网络交易平台规则制定、修改和执行,维护网络 交易秩序,保护网络交易各方主体合法权益。 办法以平台规则为切入点,进一步压紧压实平台责任。例如,不得利用平台规则对平台内经营者的自主 经营活动进行不合理限制,收取不合理费用、不合理的违约金或者损害赔偿金;不得利用平台规则排除 或者限制消费者权利、减轻或者免除自身责任、不合理加重消费者责任、实施大数据"杀熟"、提供会员 服务时单方面随意变更平台规则损害会员权益等。 ...
两部门:网络交易平台经营者不得强制或者变相强制平台内经营者按照其定价规则,以低于成本的价格销售商品或者提供服务
(三)强制或者变相强制平台内经营者参加推广、促销活动; 人民财讯1月7日电,国家市场监督管理总局、国家互联网信息办公室公布网络交易平台规则监督管理办 法,其中提出,网络交易平台经营者不得利用平台规则,实施下列对平台内经营者的自主经营活动进行 不合理限制或者附加不合理条件的行为: (一)强制或者变相强制平台内经营者承担退款不退货等售后责任,损害其合法权益; (二)强制或者变相强制平台内经营者开通非经营活动必需的增值服务,增加其经营成本; (五)其他对平台内经营者的自主经营活动进行不合理限制或者附加不合理条件的行为。 网络交易平台经营者不得强制或者变相强制平台内经营者按照其定价规则,以低于成本的价格销售商品 或者提供服务,扰乱市场竞争秩序。 (四)强制或者变相强制平台内经营者仅在特定平台开展经营活动; ...