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查询不通畅,充电宝被召回,消费者能否被“点对点”通知?
Bei Jing Ri Bao Ke Hu Duan· 2025-06-30 01:20
网友推荐的并不是最佳的方法,记者发现在国家市场监管总局缺陷产品召回技术中心网站上,专门设立 了"消费品召回"专栏,汇总了全国各类召回信息。记者以"移动电源"为关键词进行检索,罗马仕等多家 企业的召回信息立刻被列出。自己的充电宝是否属召回范畴,也得从众中信息中进行筛查。 也有网友支招,可以与购物平台的商家联系,咨询召回事宜。记者登录电商平台ANKER安克官方旗舰 店,一点开客服对话框,客服立刻推送了多条备答问题,其中"召回批次查验入口""如何查询召回进 度"等与召回相关的热门问题均被列入其中。看来,与商家联系是最高效的方法。 转自:北京日报客户端 为切实保障航空运行安全,民航局6月26日发布紧急通知,自6月28日起禁止旅客携带无3C标识及被召 回的充电宝乘坐境内航班。记者在采访过程中发现,自己的充电宝有无3C认证看外观就可查,但是否 属于被召回产品,许多消费者就答不上来。消费者建议,商家发召回信息能不能像促销一样积极点, 能"点对点"通知到消费者。 有没有被召回,还得消费者自己查询 近期,国内有多个头部品牌充电宝厂家因电芯存在安全风险对多批次产品实施召回,国家市场监管总局 也撤销或暂停了多个充电宝及电池芯厂家3 ...
安克罗马仕召回超120万台充电宝,行业即将洗牌?
创业邦· 2025-06-28 03:18
Core Viewpoint - The recent recall incident involving Anker and Romoss highlights significant quality control issues in the power bank industry, particularly concerning battery cell safety and supplier management [3][6][28]. Group 1: Incident Overview - A major recall event has been initiated by Anker and Romoss due to safety concerns related to their power banks, with over 1.2 million units being recalled in the domestic market alone [4][12]. - The recall was triggered by reports of overheating and combustion risks associated with specific models, leading to bans in multiple universities [3][4]. Group 2: Root Causes - The fundamental issue behind the recall is linked to the quality of battery cells, with both companies identifying that certain raw materials used by their supplier, Amprius, were changed without approval, leading to potential overheating and fire hazards [6][19]. - The supplier's unauthorized changes to critical materials bypassed necessary quality control processes, resulting in widespread safety concerns across various brands [6][19]. Group 3: Industry Impact - The recall has raised significant consumer distrust in power banks, with many users expressing concerns even about models not included in the recall [7][9]. - The logistics of returning recalled products have been complicated by shipping companies refusing to transport lithium batteries due to safety risks, further exacerbating the situation for Romoss [9][13]. Group 4: Regulatory Response - In response to the recall, regulatory bodies have begun to tighten standards and oversight in the power bank industry, with a notable increase in the non-compliance rates of power banks in recent years [22][24]. - New regulations are being implemented to enhance safety testing and certification processes, including direct sampling by certification agencies to prevent fraudulent practices [24][25]. Group 5: Future Outlook - The incident is expected to lead to a significant reshaping of the power bank industry, with a shift from price competition to a focus on quality and safety standards [26][28]. - Companies are being urged to strengthen their supply chain management and quality control measures to prevent similar incidents in the future, emphasizing the importance of product safety [26][28].
民航局禁止携带被召回的充电宝上机!有机场在安检处贴出图解
Sou Hu Cai Jing· 2025-06-26 06:02
6月26日,南都记者获悉,民航局发布紧急通知,自6月28日起禁止旅客携带没有3C标识、3C标识不清晰、被召回型号或批次的充电宝乘坐境内航班。同 日,有旅客表示,"其在上海虹桥机场安检时被告知罗马仕充电宝已不允许携带,安检处还贴出了图解。"南都比前报道,深圳、成都、长沙等地机场已明确 禁止携带罗马仕、安克召回型号及批次的充电宝。 ROMOSS 罗马什 马仕移动电源各回 尊敬的客户: 您好!由于部分电芯原材料在极端场景下可能产生风险,存在安全隐 仕近期向市场监管部门申请,主动针对部份批次产品发起了召回计划。 目前,由于咨询量较大,可能会出现响应速度稍慢或处理周期延长的情 我们深表歉意。客服团队正在全力处理每一份申请,并已增派专人加 请稍加等待。 本次召回计划长期有效,您不必担心时间限制。关注微信公众号"ROI 马仕",打开"选服务-召回服务",按指引查询您购买的产品是否在本 围,可加快处理流程和进度。联系客服登记召回,我们将为您进行换 处理。 本次召回的产品型号及生产批次号如下: 型号: PAC20-272 生产批次: C14-P6/P7、M14-P6/P7、C13-P6/P7、M20-Q1/Q2、M14-Q1/ ...
有烧车风险?罗马仕召回充电宝遭快递拒收!曾被北京多所高校禁用
Bei Jing Shang Bao· 2025-06-24 09:06
近日,罗马仕充电宝在宣布召回后,却遭遇寄送难题,多家快递公司拒收充电宝。 极目新闻记者检索发现,电商平台的罗马仕官方网店已下架充电宝,官方店铺客服回复较慢,但开通了"自助 申请召回"的链接可供登记。客服说,召回需要将充电宝寄回。对于快递不揽收怎么办?客服暂未回复。 6月23日,有记者多次拨打罗马仕服务热线,一直无人接听。随后,多家快递公司客服或工作人员表示,无原 包装的充电宝风险较大,他们一般不揽件、不邮寄。 据九派新闻报道,某快递公司"关于电池类货物揽收特殊情况"的重要通知显示,罗马仕召回质量问题的三个型 号的充电宝,此问题商品安全风险极高,为了防止发货造成烧车,请对收货地址是广东江门、罗马仕品牌、包 装破损的充电宝禁止揽收。 对此,深圳市市场监督管理局向极目新闻透露,罗马仕正与快递企业协商统一回收方案,同时研究替代性处理 措施。 此前,在用户压力下,罗马仕于6月22日推出"自行处理"流程,用户需扫码登记信息,将充电宝电量耗尽、用 盐水浸泡后安全丢弃,并拍摄视频报备客服。但因操作复杂且存在安全风险,进一步激化消费者不满。 据智通财经,罗马仕与快递企业的协商仍在进行中。市场监管总局提示用户,可登录官网或拨打热 ...
49万台罗马仕充电宝召回卡壳!顺丰等多家快递公司拒收,市监部门紧急介入
Xin Lang Cai Jing· 2025-06-24 02:06
Group 1 - The core issue revolves around the recall of Romoss power banks due to safety risks, with logistics companies refusing to accept these items for shipment [1][5] - A significant factor in this incident was a "ban" issued by 21 universities in Beijing, which found that the recalled models had a self-ignition probability exceeding the industry average by 300% [3] - Romoss announced the recall of 491,745 units of power banks on June 16, but faced logistical challenges as multiple courier companies collectively refused to accept the returns [5] Group 2 - The State Administration for Market Regulation has suspended several 3C certifications for Romoss and its battery supplier, Amperex Technology, following the recall [5] - Major e-commerce platforms like JD.com and Douyin have removed Romoss power bank products from their listings as a response to the safety concerns [5] - Romoss has initiated discussions with courier companies to establish a unified recall plan, but as of the latest update, no specific resolution has been announced [1][5]
召回新规是对电商行业的一次“刮骨疗毒”
Xiao Fei Ri Bao Wang· 2025-06-23 03:09
Core Viewpoint - The new regulation by the State Administration for Market Regulation aims to enhance consumer safety in online shopping and impose stricter accountability on e-commerce platforms and merchants [1][2][3] Group 1: Regulation Details - The new regulation addresses the previous challenges in recalling defective products, such as difficulties in information access, halting sales, and accountability for compensation [1] - E-commerce platforms are now required to establish a "defective consumer goods information sharing" mechanism, ensuring that merchants immediately remove products from sale upon receiving recall information [1] - The regulation mandates that e-commerce platforms assist regulatory authorities in identifying transaction data related to recalled products, allowing consumers to quickly access recall information through official channels [1] Group 2: Impact on E-commerce - The regulation imposes higher standards on e-commerce operators, requiring them to create systems for collecting and analyzing defective product data and prominently displaying recall information on their homepages [2] - Merchants are now held accountable for product defects and must proactively disclose recall plans, including detailed product information for consumer verification [2] - The regulation also targets live-streaming e-commerce, where influencers may have previously concealed product defects; such actions will now be subject to a credit supervision system [2] Group 3: Market Implications - The new regulation is expected to shift the e-commerce industry towards "quality competition," compelling platforms to improve product entry mechanisms and merchants to invest in quality control [2] - Long-term, the regulation will foster a market environment that favors businesses prioritizing quality and service, while those relying on low-price competition may be phased out [2][3] - The regulation serves as a protective measure for consumer rights and aims to create a more trustworthy e-commerce landscape [3]
安克创新国内召回超71万个充电宝
起点锂电· 2025-06-22 05:34
Group 1 - The fifth "Two-Wheeled Vehicle Battery Swap Conference" and "Lightweight Power Battery Technology Summit Forum" will be held on July 10-11, 2025, in Shenzhen, focusing on the theme "Battery Swap City, Smart Two-Wheelers" [1] - Anker Innovations announced a recall of over 710,000 units of its basic power bank products due to safety risks associated with battery cells, following a quality inspection that revealed unauthorized material changes in some batches [3] - The recalled product models include A1642, A1647, A1652, A1680, A1681, A1689, and A1257, with quantities ranging from 24,480 to 454,38 units per model [3] Group 2 - The article highlights that China's household energy storage product shipments account for 70% of the global market [3] - Three major battery companies are actively expanding their presence in the lithium battery aftermarket [3] - A white paper on the household energy storage industry for 2025 has been released, indicating ongoing developments in the sector [3]
又有品牌召回充电宝!安克创新召回超71万件充电宝
Zhong Guo Xin Wen Wang· 2025-06-21 13:51
Core Viewpoint - Anker Innovations has initiated a recall of over 710,000 power bank units due to safety risks associated with battery cells, following a similar recall by another brand, Romoss [2][11]. Group 1: Recall Details - The recall affects several models, including A1642 (143,327 units), A1647 (134,854 units), A1652 (109,450 units), A1680 (24,480 units), A1681 (223,558 units), A1689 (45,438 units), and A1257 (31,857 units) [2]. - The recall was approved by the Hunan Provincial Market Supervision Administration and was announced on June 20 [2]. - Anker Innovations discovered that certain batches of battery cells from a supplier had unauthorized material changes, potentially leading to insulation failure and safety hazards such as overheating or fire [2][6]. Group 2: Certification Issues - Multiple Anker power bank products have had their 3C certification suspended recently, indicating regulatory scrutiny [7]. - The 3C certification is a mandatory safety certification in China aimed at protecting consumer rights and safety [7]. Group 3: Compensation and Supplier Changes - Anker Innovations has provided three compensation options for affected customers: full refund, product exchange, or a voucher worth the original order amount plus 50 yuan [6]. - The company has terminated its relationship with the supplier responsible for the faulty battery cells and has switched to other suppliers [6]. Group 4: Industry Context - Romoss, another power bank brand, recently recalled over 490,000 units for similar battery cell issues, highlighting a broader industry concern regarding battery safety [11]. - Other companies, including Baseus and Ugreen, have also faced suspensions of their 3C certifications for power bank products, indicating a potential industry-wide issue [11].
召回缺陷产品只是第一步(经济时评)
Ren Min Ri Bao· 2025-06-19 21:51
Core Viewpoint - The recall of defective power banks highlights the safety risks in the industry, emphasizing the need for improved product quality and consumer protection [1][2]. Group 1: Recall and Safety Concerns - A well-known power bank company announced the recall of over 490,000 units of three models due to safety concerns, following reports of potential explosions in certain models [1]. - The recall reflects broader safety issues within the power bank industry, where incidents of fires and explosions have occurred, leading to significant consequences such as property damage and personal injury [1]. Group 2: Industry Development and Regulation - The recall serves as a quality lesson for the industry, indicating that while companies may focus on cost-cutting, they must also prioritize safety and quality to maintain their reputation and profitability [2]. - The government has recognized the need for stronger regulation, with power banks being included in mandatory product certification starting August 1, 2024, which will enforce stricter standards on components, manufacturing processes, and quality control [2]. - The industry must evolve to alleviate consumer anxiety about safety, ensuring that power banks fulfill their intended purpose of addressing battery anxiety without introducing new safety concerns [2].
罗马仕紧急召回49万台充电宝 极端场景下有燃烧风险
Feng Huang Wang· 2025-06-17 04:13
Group 1 - The company, Shenzhen Roma Technology Co., Ltd., has initiated a large-scale product recall involving over 490,000 mobile power products due to quality issues with battery cell materials [1] - The recall affects three main product models: PAC20-272, PAC20-392, and PLT20A-152, with PAC20-272 being the most affected, accounting for over 330,000 units, which is more than two-thirds of the total recall [1] - The identified issue is related to the quality of battery cell materials provided by upstream suppliers, which may lead to abnormal heating and potential fire risks under extreme usage conditions [1] Group 2 - The recall coincides with ongoing concerns regarding the safety of Roma power banks, as several universities in Beijing have banned their use, citing a higher risk of explosion compared to other brands [2] - In response to the university bans, the company has communicated with the Beijing Education Committee and has not received any official risk notifications, reaffirming its commitment to product responsibility [2] - The company offers affected users two solutions: a free replacement with a new mobile power bank of equal value or a direct refund [1]