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双11价格迷局:有用户被“杀熟”,有商家称让利并盈利
Di Yi Cai Jing· 2025-11-11 12:32
Core Viewpoint - The article discusses consumer complaints regarding pricing issues during the Double Eleven shopping festival, highlighting that pre-sale prices can exceed direct purchase prices, leading to confusion and dissatisfaction among shoppers [1][2][3]. Pricing Issues - Consumers have reported that the total price of pre-sale items is higher than the direct purchase price, with complaints focusing on price fluctuations and complex discount mechanisms [2][3]. - The phenomenon of "algorithmic price discrimination" has emerged, where different users see different prices for the same product, and prices can change rapidly, sometimes within minutes [2][3]. Consumer Experiences - A consumer named Cheng Li found that the price of a humidifier he intended to buy fluctuated significantly during the Double Eleven period, ultimately leading him to miss a lower price [3][4]. - Another consumer, Liu Yu, experienced similar issues, noting that the promotional rules were more complex this year, making it challenging to secure the best deals [4]. Market Dynamics - Some merchants claim that Double Eleven prices are the lowest of the year, with strategies focused on thin profit margins and high sales volume [8][9]. - The competitive landscape is shifting, with merchants now prioritizing profitability over sheer sales volume during the Double Eleven event [8][9]. Consumer Sentiment - There is a growing consumer demand for genuine low prices, with shoppers becoming increasingly aware of pricing tactics and expressing fatigue over complex promotional rules [9]. - The perception of Double Eleven as a unique low-price event is diminishing due to the prevalence of regular promotions throughout the year [9].
突然价格猛跌!知名深企产品差价难退?多个线下门店回应
Sou Hu Cai Jing· 2025-10-16 16:40
Core Viewpoint - DJI has significantly reduced prices on several products, leading to strong reactions from consumers who recently purchased these items at higher prices, resulting in discussions about consumer rights and pricing fairness [1][23]. Price Reduction Impact - Consumers who bought DJI products shortly before the price drop expressed feelings of being "betrayed" and labeled as "suckers" for paying higher prices [1]. - The price cuts have sparked a debate on social media regarding consumer rights and the ethics of such pricing strategies [1]. After-Sales Policy Variations - DJI has not publicly clarified its after-sales policies related to the recent price reductions, but has indicated that it is communicating with various channels to provide guidance and support to users [3]. - Different retail channels have implemented varying after-sales policies, with some stores offering a "price difference refund" within seven days of purchase [4][5]. - Specific stores have stated that customers who purchased products within 30 days prior to the price drop can follow a designated after-sales process to claim refunds [6][7]. Consumer Experiences - Some consumers reported difficulties in the return process, with claims of refunds being denied even when products were unopened [14]. - There are reports of consumers being informed by certain retailers about the price drop and being offered refunds, even if they purchased the products beyond the standard refund period [9][10]. Legal Perspective - Legal experts indicate that companies have the right to adjust prices based on market strategies, and as long as there is no price manipulation or fraud, such actions are lawful [23][24]. - The lack of a unified legal requirement for price protection means that whether consumers can claim price differences depends on the specific agreements made at the time of purchase [24][25].
大疆降价后差价难退?记者实探:广深门店仅7天内可全额退差
Nan Fang Du Shi Bao· 2025-10-15 14:19
Core Viewpoint - DJI has initiated a price reduction promotion, leading to consumer backlash as many recent purchasers feel "betrayed" by the sudden price drop, resulting in discussions about consumer rights and refund policies [1][2]. Group 1: Price Reduction and Consumer Reactions - DJI's price reduction has caused significant consumer dissatisfaction, with many expressing frustration over the loss of value on recently purchased products [1]. - Consumers have taken to social media to voice their grievances, labeling the situation as unfair and highlighting the disparity in pricing and policies across different purchasing channels [1][3]. Group 2: Refund and Price Protection Policies - Different stores have implemented varying refund policies; for purchases made between October 2 and October 8, consumers can receive a full refund of the price difference within seven days [2]. - For purchases made between September 9 and October 1, consumers are not eligible for a price difference refund but may receive gifts instead [2]. - Some retailers, like Fat Dong Lai, have proactively contacted customers to offer price adjustments, even for purchases made beyond the standard refund period, indicating a flexible approach to customer service [3]. Group 3: Online and Offline Purchase Experiences - Online consumers have reported difficulties with the return process, with some facing delays and complications when trying to return products within the stipulated time frame [5][6]. - DJI's official website outlines specific return conditions for different product categories, with varying return periods based on product type [4][5]. Group 4: Legal Perspectives on Pricing and Consumer Rights - Legal experts assert that companies have the right to adjust prices based on market strategies, and such actions are generally lawful unless they involve unfair practices [7][8]. - The lack of a unified legal framework for price protection means that consumers must rely on the specific terms agreed upon at the time of purchase to determine their rights regarding price adjustments [8].