Core Viewpoint - The article highlights the safety concerns surrounding shared bicycles, particularly incidents of automatic locking that have led to user injuries, prompting calls for improved accountability and safety measures within the industry [2][3]. Group 1: Company Responses - Both major companies, Qingju and Hello Bike, have denied that technical defects caused the automatic locking incidents, attributing issues to potential hardware problems such as loose chains [5][6]. - Qingju has expressed regret for the negative riding experience and is actively managing user claims and insurance processes following reported accidents [5]. - Hello Bike has outlined three scenarios that could lead to automatic locking, emphasizing that their locking mechanism is designed to prevent locking while the bike is in motion [6]. Group 2: User Concerns and Industry Analysis - Users have expressed skepticism regarding the companies' self-assessments, suggesting that independent third-party evaluations are necessary to ensure vehicle safety [7]. - Industry analysts argue that the responsibility for safety should be reinforced through technological improvements and better product design to minimize risks [8]. - The article notes that the shared bicycle user base is expected to exceed 600 million by 2024, with a significant increase in riding frequency, highlighting the need for improved safety and claims mechanisms [9][11]. Group 3: Recommendations for Improvement - Analysts recommend that the shared bicycle industry adopt a more mature insurance framework similar to that of ride-hailing services, clarifying accident liability and compensation processes [11]. - It is suggested that leading companies establish a consumer protection fund to cover damages not addressed by traditional insurance [11]. - Regulatory bodies are encouraged to focus on enforcing existing responsibilities rather than introducing new regulations, promoting a more effective problem-solving framework [12]. Group 4: Future Directions - The shared bicycle industry is transitioning from rapid growth to refined operations, with a focus on enhancing user trust through transparency, improved insurance mechanisms, and corporate social responsibility [13]. - Achieving a state where users feel secure while riding and have clear compensation pathways is essential for the sustainable integration of shared bicycles into urban transportation systems [14].

虽然两家头部企业均否认了"技术缺陷导致自动落锁"的说法，但频发的骑行事故与用户质疑，仍将共享单车的安全问题推至舆论焦点。 9月11日，共享单车品牌青桔单车向《每日经济新闻》记者表示，经核查，涉事车辆存在因车链条有松动造成骑行卡顿的可能，不存在软件技术等问题。 哈啰也回应《每日经济新闻》记者称，技术团队依据用户大数据严谨排查，未发现车辆存在因技术缺陷导致自动落锁的异常。 近日，有媒体报道，有用户在骑行共享单车时遭遇了自动落锁车轮抱死，导致严重摔伤。事情似乎并非个案，有媒体粗略统计，近两年来，网友爆料在骑 行过程中突然落锁的共享单车事故至少41起，涉及多个平台。 "给用户造成不好的骑行体验我们深表歉意，目前，专员在对接用户的就医理赔流程，用户上传符合要求的理赔材料后，3个工作日即可收到打款。"青桔 单车表示。 而对于网友和媒体对共享单车自动落锁的疑问，哈啰方面也作出类似回应，称系统未发现自动落锁异常，并强调所有车辆在上路前均通过严格检测。哈啰 还表示，用户如遇骑行事故可通过App内保险理赔通道申请赔偿，公司会配合用户处理后续事宜。 哈啰提到，结合共享行业常见骑行场景与用户反馈，初步梳理出三种可能导致自动落锁异常的 ...

Core Viewpoint - The frequent incidents of automatic locking of shared bicycles have raised significant safety concerns among users, prompting major companies like Qingju and Hello to respond to allegations of technical defects while denying any responsibility for the accidents [1][3][4]. Group 1: Incident Reports - There have been at least 41 reported incidents of shared bicycles automatically locking during rides over the past two years, affecting multiple platforms [1]. - A specific case involved a user, Ms. Ma, who suffered three fractures and soft tissue injuries after an unexpected brake while riding a Qingju bicycle [3]. Group 2: Company Responses - Qingju stated that the incidents may be due to a loose chain causing riding difficulties, and they have initiated a hardware and software check on the involved bicycles [3]. - Hello also denied any technical defects, asserting that their system did not detect any anomalies related to automatic locking and emphasized that all bicycles undergo strict testing before use [4]. Group 3: User Concerns and Industry Analysis - Users have expressed skepticism regarding the companies' self-assessments, suggesting that third-party evaluations of vehicle safety should be introduced to enhance public trust [4]. - Industry analysts highlight the need for shared bicycle companies to improve product design and safety measures to mitigate risks and clarify liability in case of accidents [5][9]. Group 4: Insurance and Liability - The current insurance mechanisms for shared bicycles are seen as inadequate, particularly regarding accidents caused by vehicle defects, and there is a call to adopt a more structured insurance system similar to that of ride-hailing services [9][10]. - Recommendations include establishing a consumer protection fund by leading companies to cover damages not addressed by traditional insurance [9][10]. Group 5: Regulatory Perspective - Regulatory bodies have been monitoring the shared bicycle industry, focusing on issues like price hikes, but there is a suggestion to enhance enforcement of corporate responsibility rather than imposing new regulations [10]. - The industry is transitioning from rapid growth to refined operations, emphasizing the importance of transparency, improved insurance mechanisms, and corporate social responsibility to foster a safer riding environment [10].