Core Viewpoint - Recent incidents involving users of Hello Bike and Didi Qingju experiencing sudden locking of bikes during rides have raised safety concerns, with both companies investigating the claims and providing responses regarding the technical issues involved [2][9][15]. Group 1: Incident Reports - Multiple users reported that Hello Bike and Didi Qingju bikes unexpectedly locked during rides, leading to injuries such as abrasions and fractures [3][9]. - Users expressed dissatisfaction with customer service responses, stating that they were told no technical faults were found and were offered minimal compensation [3][12]. Group 2: Company Responses - Hello Bike stated that their technical team conducted a thorough analysis of user data and found no evidence of technical defects causing the automatic locking incidents. They identified potential scenarios that could lead to such occurrences, including user error and mechanical issues [11][12]. - Didi Qingju acknowledged the possibility of chain looseness causing ride interruptions and confirmed that there were no software-related issues. They expressed regret for the negative riding experiences and are handling user claims for medical compensation [14][15]. Group 3: Industry Context - The rise of shared bicycles as a common mode of transportation has led to increased scrutiny over their safety mechanisms, particularly concerning the remote locking feature [21][23]. - As of December 2023, over 6 billion users have utilized internet rental bicycles in China, with more than 12 million vehicles deployed across over 410 cities, highlighting the importance of reliable safety measures in this sector [21][24].

虽然两家头部企业均否认了"技术缺陷导致自动落锁"的说法，但频发的骑行事故与用户质疑，仍将共享单车的安全问题推至舆论焦点。 9月11日，共享单车品牌青桔单车向《每日经济新闻》记者表示，经核查，涉事车辆存在因车链条有松动造成骑行卡顿的可能，不存在软件技术等问题。 哈啰也回应《每日经济新闻》记者称，技术团队依据用户大数据严谨排查，未发现车辆存在因技术缺陷导致自动落锁的异常。 近日，有媒体报道，有用户在骑行共享单车时遭遇了自动落锁车轮抱死，导致严重摔伤。事情似乎并非个案，有媒体粗略统计，近两年来，网友爆料在骑 行过程中突然落锁的共享单车事故至少41起，涉及多个平台。 "给用户造成不好的骑行体验我们深表歉意，目前，专员在对接用户的就医理赔流程，用户上传符合要求的理赔材料后，3个工作日即可收到打款。"青桔 单车表示。 而对于网友和媒体对共享单车自动落锁的疑问，哈啰方面也作出类似回应，称系统未发现自动落锁异常，并强调所有车辆在上路前均通过严格检测。哈啰 还表示，用户如遇骑行事故可通过App内保险理赔通道申请赔偿，公司会配合用户处理后续事宜。 哈啰提到，结合共享行业常见骑行场景与用户反馈，初步梳理出三种可能导致自动落锁异常的 ...

退一步讲，即便确如企业所说，事故原因是链条出现故障，相关企业同样难辞其咎。这说明相关企业对 车辆的维护不及时、不到位。 齐鲁晚报·齐鲁壹点评论员 张泰来 更何况，企业虽然否认"远程锁车"，但并没有给出相应的证据。时下，不少城市都加强了对共享单车的 管理。北京、上海、南京等城市出台政策，为共享单车划定了禁行、禁停区域。考虑到这一因素，企业 完全可能基于成本管控的考量，对进入禁行区域的共享单车实施远程锁车。 这也太吓人了。 诚然，从企业运营的角度讲，在后台对进入禁行区域的共享单车远程锁车，相较于现场劝导，成本更 低。但是，企业的"蝇头小利"不能凌驾于用户安全之上，不管出于什么原因，车子骑着骑着就被锁死的 情况，绝对不允许出现。 近期，在北京、上海等多个城市，已经发生至少41起共享单车骑行过程中自行落锁事故。上海一名用户 甚至因此摔倒在地，三处骨折，整整休养了一个月。车辆骑行中为何会自动落锁？有共享单车企业承认 系统有远程锁车功能，但否认事故是由系统远程锁车导致。 骑行中，共享单车自动落锁，危害是显而易见的。车辆突然被"抱死"，由于惯性作用，很可能诱发人车 摔倒。此时，若是后方车辆躲闪不及，后果更是不堪设想。 万幸 ...