Core Viewpoint - The article highlights the dedication and professionalism of ground service staff at China Eastern Airlines, particularly focusing on the exemplary work of a ground service driver, Shen Jian, during the busy summer travel season [1][3][7]. Group 1: Operational Performance - During July, the frequency of passenger stair truck operations at the company's Nanjing main base increased by 11.8% year-on-year, indicating a significant rise in operational demand [1]. - Shen Jian meticulously checks the key components of the passenger stair truck to ensure optimal performance before each flight, demonstrating a commitment to safety and efficiency [3]. Group 2: Employee Dedication and Training - Shen Jian has accumulated 15 years of practical experience in ground operations, adhering to a "Four Precision Service" philosophy to ensure passenger safety and satisfaction [3]. - In preparation for a skills competition, Shen Jian practiced daily after work, focusing on various operational details and documenting any discrepancies to improve his performance [3]. Group 3: Employee Background and Personal Interests - Shen Jian is not only dedicated to his work but also has a vibrant personal life, having been a key player in the company’s basketball team and winning the runner-up position in a company-wide tournament [5]. - He expresses a strong desire to explore the natural beauty of China, showcasing his enthusiasm for life beyond work [5]. Group 4: Company Culture and Values - Shen Jian's story reflects the broader commitment of China Eastern Airlines' grassroots employees, who collectively strive to embody the company's motto of "People's Aviation for the People" [7].

以"速度"解难题 助力中转旅客顺利成行 6月21日，东航云南地服部班组长赵斯琪在值班期间，凭借敏锐的服务判断力，提前发现10名乘坐其他航司航班抵达昆明的旅客，需中转前往普吉岛，存在 因行李转运导致误机的风险。她迅速启动应急机制，第一时间协调安检、边检开通绿色通道，并在值机截止前为旅客完成行李补托运手续。随后，赵斯琪全 程陪同旅客快速通关，确保其顺利登机。最终，旅客们焦虑的神情化为笑容，东航高效、人性化的服务赢得了旅客由衷赞誉。 以"细致"显关怀 为老年旅客化解转机难题 以细致回应特殊需求，用温度传递人文关怀，将服务的温暖融入每一次航班、每一段旅程中，用一幕幕暖心的画面，生动诠释东航的服务温度与责任担当。 中国民航网 通讯员李彩英、黄路棋、张旖 报道：当夏季热浪与雷雨云团在天空交织，民航业迎来了具有挑战性的"烤"验时节。在这充满挑战的时刻，东航 云南公司的员工们始终坚守岗位，以专业与真情回应高温下的每一次考验。他们践行"精心、精准、精致、精细"的"四精"服务理念，用速度化解突发问题， （东航云南公司供图） 6月20日，东航云南地服部工作人员尹舒涵接到一名旅客求助：年过八旬的父母需经昆明中转前往南京，但保山进港航 ...