Core Viewpoint - The article discusses the disappointing experiences of consumers purchasing live crabs and crab cards during the annual crab season, highlighting issues with product quality and redemption difficulties [4][5][6]. Group 1: Product Quality Issues - Many consumers reported receiving crabs of poor quality, including empty shells, bitter taste, and unformed crab roe and fat, which did not meet the advertised standards [7][8]. - Some consumers received dead crabs upon delivery, raising concerns about freshness and potential food safety risks [7][8]. - Complaints about weight discrepancies were also noted, with some consumers receiving less than what they paid for [8]. Group 2: Redemption Difficulties - The process of redeeming crab cards has been described as frustrating, with many consumers facing challenges in booking their orders due to fully booked slots and unresponsive customer service [10][11]. - The business model of selling crab cards, which is intended to manage supply and quality, has led to inefficiencies and consumer dissatisfaction, as many are unable to redeem their purchases in a timely manner [10][11]. - There are concerns that companies may profit from unredeemed cards, as a significant portion of consumers may not follow through with redemption, leading to potential financial gains for the sellers [12]. Group 3: Consumer Complaints and Industry Response - The article notes that complaints regarding crab quality and redemption issues are not new, with a cumulative total of 5,459 complaints recorded on third-party platforms [14]. - The brand "Crab Lady" has been frequently mentioned in complaints and has faced penalties from industry associations for practices such as false advertising and selling products with weight discrepancies [15][16]. - Regulatory measures have been introduced to address these issues, including standards for online crab card sales and penalties for non-compliance, aimed at improving the overall market environment [16][17].

本文来自微信公众号：凤凰网财经 （ID：finance_ifeng），作者：凤凰网财经，题图来自：视觉中国 秋风起，蟹脚痒，各地大闸蟹陆续上市，一年一度的吃蟹季如约而至。 恰逢国庆、中秋双节，部分消费者在电商平台或购买活蟹、或兑换大闸蟹卡，给自己、亲朋好友以及同 事客户尝鲜。然而，今年抢先品尝大闸蟹的部分消费者，实际体验却逊于预期。 一种情况是，消费者到手的螃蟹品质较差，遇上蟹肉较空、口味发苦、蟹黄蟹膏不成形等情况，缺斤短 两、死蟹情况也有发生。另一种情况是，部分用户所持有的蟹太太等一些品牌蟹卡兑换时"一蟹难求"， 页面频繁提示用户已约满，难以如愿兑换。还有部分消费者表示，自己在使用蟹香门第等蟹卡的过程 中，每年都兑换失败，直至卡券过期。 今年，更多人放下对"阳澄湖"的执念。食客渐渐明白，某种程度上阳澄湖大闸蟹已成为一种被过度消费 的情怀。但放下真假难辨的标签，一些人还是没能吃上一只实实在在、膏满黄肥的普通好蟹。 第一批吃螃蟹的人，怎么就成了"受害者"？ 一、宣传米其林，到手大翻车 点开螃蟹商家的商品介绍页面，仿佛已经闻到来自江南水乡的醇厚蟹香。 宣传视频里，青壳白肚的蟹王蒸熟后被轻轻掰开，金灿油汪的蟹黄和宛 ...