近年来，未成年人退款受阻现象较普遍。平台既有责任保护商家利益，更有义务协助家长维权。比如可 加强审核，让"扇耳光"等无理要求匿迹；可细化退款规则、明确举证方，让商家处理纠纷有据可依；启 用青少年模式，支付需人脸识别、注册需实名认证……平台有规则供用户参考，商家又何必制定暴力 版"未成年退款须知"。 商家自制家长"扇娃"退款的奇葩规则，平台不能置身事外。平台监管的手要及时伸出，拦下暴力扇娃的 冲动。 11岁孩子在千岛APP购买了500多元的卡牌，家长得知后找商家退货退款，竟被要求上传"狂扇孩子耳 光"的视频，时长须达5分钟且中间不能停……据报道，家长向平台求助，却收到回复："平台无法强 制，建议双方协商沟通。" 有网友认为，商家设置不近情理的退款要求，是担心"家长不知情"可能助长恶意退款。即便出于戏谑心 理，堂而皇之要求"扇孩子"也不可理喻，既挑战人性底线、违背公序良俗，更宣扬社会戾气、涉嫌触 犯"教唆家暴"的法律红线。商家防止恶意退款，可拿商品特殊、再出售困难等寻求家长理解，也可采用 更文明的方式沟通，怎能如此极端？ 据报道，千岛APP声明称，纠纷因个人闲置交易引发，未使用千岛闪购服务；所谓"未成年退款须知" ...

当然，正如有网友所指出的，一段时间以来，之所以总有卖家对未成年人消费退款提出无理要求，是因 为如果"孩子误操作"成为可随意使用的退货借口，可能助长不当交易行为，损害卖家正当权益。 近日，有媒体报道称，一位女士发现，自己11岁的女儿在某潮玩网购平台上购买了500多元的卡牌。当 这位母亲申请退货退款时，卖家却要求其上传一段"家长狂扇孩子耳光"的视频，时长须达5分钟且中间 不能停，还要伴有清晰的扇耳光声音。这位女士转向平台客服求助，对方回复称："抱歉平台无法强 制，建议双方协商沟通。" 10月20日下午，涉事平台发表公开声明称，本次交易纠纷因个人闲置交易引发。文章中出现的聊天截图 为买卖双方的私聊截图，并非买家和平台客服的沟通内容。截图中出现的所谓的"未成年退款须知"为卖 家个人发送，并非平台官方规则。 这一声明，侧面承认了卖家发送那段令人愤怒的"未成年退款须知"的事实。显然，这一要求已超出一般 交易纠纷的范畴，在一定程度上已经属于恶意教唆行为。无论出于何种原因，卖家是怎样的身份，这样 的要求都可谓荒唐至极，不仅严重挑战公序良俗，更可能触碰法律底线，决不能用轻飘飘的"玩梗"加以 解释。 我国反家暴法明确规定，禁止任 ...

Core Viewpoint - The article highlights ongoing issues with Ctrip's car rental service, including frequent instances of "goods not matching" and allegations of false advertising, which have raised concerns about the company's service quality and regulatory compliance [1][7][9]. Summary by Sections Company Performance and Management Actions - Ctrip's total revenue for the first half of the year reached 28.7 billion yuan, a year-on-year increase of 21%, with operating profit at 7.665 billion yuan, up 27%, and net profit at 9.194 billion yuan, a 17% increase, indicating an average daily income of 159 million yuan [13][14]. - Ctrip's executives, including Liang Jianzhang and Fan Min, have collectively planned to cash out approximately 760 million yuan, raising market speculation about the company's future prospects as they sold shares when the company's performance was strong and stock prices were near historical highs [1][12][17]. Customer Complaints and Service Issues - Numerous customers have reported issues with Ctrip's car rental service, including receiving vehicles that do not match the descriptions provided at the time of booking, such as receiving older models instead of newer ones [7][9][10]. - Users have expressed concerns about the superficial nature of the vehicle inspection process, which often leads to customers unknowingly signing off on vehicles that do not meet the agreed-upon conditions, thus undermining consumer rights [10][11]. Regulatory Scrutiny - Ctrip has faced regulatory scrutiny, with market regulators conducting administrative talks with the company in August and September, indicating potential violations of the Electronic Commerce Law and the newly effective regulations against unfair competition [13][18]. - The article notes that Ctrip's platform has received over 140,000 complaints, with thousands related to its car rental service, highlighting a significant gap between the company's rapid business growth and its service quality [14][18]. Market Position and Competition - The online car rental market in China is growing rapidly, with Ctrip holding a 13% market share, ranking third behind Shenzhou Car Rental and Yihai Car Rental, which hold 24% and 18% respectively [17][18]. - The competitive landscape is intensifying with emerging platforms like Feizhu, Hello, and Didi, which are rapidly gaining market share, posing challenges for Ctrip to maintain its position [17].