在浙江，从悬水孤岛到高山之巅，从深山村落到城市社区，通信网络的不断延伸，正深刻改变着群众的 生产生活方式。围绕"群众所需、民生所向"，浙江移动持续推进网络基础设施建设和服务下沉，将通信 保障与便民服务一体推进，绘就跨越山海的"心级服务"图景。 在舟山葫芦岛，这座四面环海、交通相对闭塞的小岛，曾长期面临信号不稳、网络速率受限等问题。随 着浙江移动舟山分公司在当地完成5G-A技术升级，通过微波SuperLink等技术手段优化传输能力，岛上 实现了"海陆同网同速"。网络稳定性和带宽水平显著提升，居民在视频通话、网络应用等方面的体验明 显改善。在此基础上，该公司同步推进适老化服务，通过通信套餐整合、志愿服务和数字技能教学，帮 助老年群体更好融入数字生活、助力跨越数字鸿沟。 葫芦岛实现"海陆同网同速"。浙江移动供图 在浙东南，平均海拔超过1200米的大雷山因地势复杂、海拔较高，长期存在通信盲区，给户外活动和应 急救援带来不便。浙江移动台州分公司针对群众和游客的现实需求，加大通信建设投入，创新引入大型 工业无人机吊运方案，无人机沿规划航线将重型设备精准投送至山顶作业区，并在沿线逐步完成通信覆 盖。网络贯通覆盖后，徒步露营 ...

来源：环球网 为深入践行以人民为中心的发展思想，推动"三个一"服务举措落地见效，全面提升一线服务人员的专业 能力与服务意识，12月10-11日，中国移动广西公司在南宁开展了2025年"赋能建功"服务技能大赛。 本次大赛特别邀请广西通信管理局党组成员、副局长魏艳出席开幕式并致辞，她对中国移动广西公司积 极搭建服务技能竞赛平台给予高度肯定，指出在当前通信行业快速发展和用户需求持续升级的背景下， 举办服务技能大赛是适应新形势、回应新期待的关键行动。中国移动广西公司服务技能大赛突出实战导 向，紧贴服务实际，不仅是对一线服务队伍能力素质的全面检验，更成为以赛促学、以赛促训、以赛促 用的重要载体。 大赛紧扣"以赛促学、以赛促练"核心路径，通过高度还原的真实服务案例，全面考察选手的实操技能、 职业素养与综合应变能力。 广西通信管理局党组成员、副局长魏艳出席开幕式并致辞 本次大赛共设个人赛与团队赛两大项目，汇聚全区营业、客服、热线、政企、装维五个赛道百余名精英 同台竞技，全面展现移动人精湛的业务技能、饱满的服务热情、高效的团队协作与前瞻的数智化创新能 力。 以赛固本，坚守服务初心 服务好每一位用户，树立行业标杆，始终是中国移 ...

Core Points - The event organized by Inner Mongolia Mobile aimed to establish a new service system that emphasizes public participation and shared benefits, creating a communication bridge to address customer needs and concerns [1][3] - Inner Mongolia Mobile introduced the "Three Ones" service initiative and committed to transforming customer feedback into actionable service upgrades [3] - The "Heart-Level Service Experience Officer" system was highlighted as a pioneering effort that sets a new benchmark for service supervision in the telecommunications industry [3][5] Group 1 - The event featured the appointment of 15 representatives as "Heart-Level Service Experience Officers," who will have responsibilities including supervising service quality and providing improvement suggestions [5] - The experience officers were immersed in a digital service model during their visit to the Inner Mongolia Mobile Smart Exhibition Hall, which showcased various service plans and initiatives [7] - The event underscored Inner Mongolia Mobile's core philosophy of prioritizing customer needs and service excellence while actively embracing social supervision [7]

Core Insights - China Mobile Inner Mongolia Company has launched a promotional campaign titled "Digital Renewal, Leading the Way," aimed at enhancing customer experience and promoting digital services in line with the local government's "Digital Benefit for the People" initiative [1][2] - The campaign integrates terminal subsidies, broadband expansion, and 5G application promotion, providing tangible benefits to customers and stimulating the local digital economy [1][2] Group 1: Campaign Details - The campaign has been implemented in 102 flagship stores across 12 leagues and cities in Inner Mongolia, utilizing a model that combines national subsidy policies with exclusive corporate benefits [1][2] - Customers can participate in a lottery for rewards such as terminal subsidies, cash red envelopes, and brand merchandise by upgrading their services or signing up for new plans [1][2] Group 2: Customer Engagement and Results - During the 30-day campaign, nearly 80,000 customers participated, resulting in over 62,000 service upgrades and nearly 10,000 customers joining the "Heart-Level Service" experience officer program [2] - The campaign distributed over 3,000 terminal subsidy vouchers and brand merchandise, with customers purchasing nearly 600 smart devices through these subsidies [2] Group 3: Future Initiatives - China Mobile Inner Mongolia Company plans to continue enhancing its "Heart-Level Service" brand, with upcoming activities including "Ticket Culture Season," "Rights Big Wheel," and "Quiz Rewards," aimed at providing more quality services to the community [2]