源：海南移动 9月28日，海南移动AI数智生态大会暨金秋泛全订购会在海口盛大举行。海南省工业和信息化厅副厅长 黄业晶 、海南通信管理局副局长陈兴无、海南国际经济发展局总经济师曾蓉、中国移动海南公司总经 理丘文辉、中国移动海南公司副总经理李悦等出席大会。在本次大会上，将整合宣发"连接+应用+权益 +硬件"四位一体的产品体系、以及"三大回馈计划"的服务举措，通过产品及服务的升级回馈广大客户， 带动本地产业链和消费双升级，助力自贸港发展。 在自贸港建设向纵深推进的关键阶段，海南移动始终坚持以"智慧创新和用户需求"为导向，持续升级产 品与服务，致力成为推动海南数字经济高质量发展的先行者。 会上，海南移动发布了多项重要内容。包括："全球通升级计划、网龄成长计划、移动爱家计划"等三大 回馈计划，回馈资源超16亿元，预计覆盖全岛的海南移动通信客户；包含资费、 AI 能力、移动爱家产 品及椰小岛权益体系等的升级产品体系，将为客户提供更丰富、优质的产品体验；力求"消费更透明、 响应更高效、服务更便捷、防护更安全"的服务承诺。在"焕新发布点亮"环节，中国移动AI家机器人还 登台互动，与嘉宾共同启动能量柱，将大会推向高潮，彰显了科 ...

Core Points - The event organized by Inner Mongolia Mobile aimed to establish a new service system that emphasizes public participation and shared benefits, creating a communication bridge to address customer needs and concerns [1][3] - Inner Mongolia Mobile introduced the "Three Ones" service initiative and committed to transforming customer feedback into actionable service upgrades [3] - The "Heart-Level Service Experience Officer" system was highlighted as a pioneering effort that sets a new benchmark for service supervision in the telecommunications industry [3][5] Group 1 - The event featured the appointment of 15 representatives as "Heart-Level Service Experience Officers," who will have responsibilities including supervising service quality and providing improvement suggestions [5] - The experience officers were immersed in a digital service model during their visit to the Inner Mongolia Mobile Smart Exhibition Hall, which showcased various service plans and initiatives [7] - The event underscored Inner Mongolia Mobile's core philosophy of prioritizing customer needs and service excellence while actively embracing social supervision [7]

Core Viewpoint - China Mobile is focusing on digital transformation and high-quality development through the launch of various customer-centric programs during the "515 Mobile Family Day" event, showcasing its commitment to serving the public [1] Group 1: Global Communication Upgrade Plan - The "Global Communication Upgrade Plan" introduces a "Five Enjoyment" rights system aimed at high-end customers, including exclusive services, network guarantees, enhanced privileges, security protections, and premium identity recognition [3] - Exclusive services include personalized customer managers for Platinum cardholders and AI assistant services for other customers [3] - Network guarantees provide dynamic speed assurance for Platinum cardholders, while all customers receive dedicated network engineer services [3] Group 2: Network Age Growth Plan - The "Network Age Growth Plan" offers three types of rewards for all customers through the China Mobile app, including growth gifts, birthday gifts, and surprise gifts based on network age [4][5] - Growth gifts include various services such as emergency activation and free SIM card replacement, with additional AI products provided in stages [4] - Birthday gifts are exclusive packages given during the customer's network age birthday month, with more rewards for longer network ages [5] Group 3: Mobile Family Plan - The "Mobile Family Plan" focuses on creating a family communication circle, allowing customers to manage their family's communication expenses and share resources [8] - Customers can manage multiple accounts and view bills in one place, with shared voice and data resources among family members [8] - The plan includes welcome, family, and gathering gifts, incentivizing customers to invite family members and enjoy shared benefits [8] Group 4: 515 Mobile Family Day Activities - The first "515 Mobile Family Day" series of activities includes three major upgrades: more AI products, professional delivery, and attentive service [9] - AI products feature ultra-high-speed networks and new applications across 200 cities [9] - Professional delivery enhances home service with dedicated engineers and comprehensive solutions for network and smart home products [9] Group 5: Brand Ambassador Engagement - Brand ambassador Guo Jingjing participated in the event, sharing her views on the importance of family and advocating for a balanced approach to technology and emotional connections in family life [11] - The interaction highlighted how China Mobile's services can enhance the quality of life by making it smarter, warmer, and safer [11]