近日，有用户反映通信运营商流量业务种类繁多、规则复杂，一些业务不仅附加条件多，甚至还把 关键限制条款隐藏在难以察觉的"角落"，一不小心就会掉入消费陷阱。当前，信息通信服务已深度融入 人们的日常生活，着力清除损害用户利益的套路，才能更好利民惠民。 运营商通过设计复杂规则和隐藏信息等方式，误导、诱导用户增加消费，本质上是利用规则主导权 刻意制造信息差，将经营风险转移给消费者，侵犯了消费者的知情权和公平交易权。 运营商应以高质量服务供给换取经济效益和社会效益的双赢。诚然，在提速降费、竞争加剧的大背 景下，运营商面临着不小的经营压力。应该看到，套路固然能给企业带来短期利益，长远来看却会破坏 企业口碑，得不偿失。数据显示，截至2024年底，我国移动电话用户规模达17.9亿户，5G移动电话用户 数达10.14亿户，如此庞大的市场不会缺少商业机会，坚持诚信经营、用户至上，踏踏实实做产品、认 认真真优服务，才是企业健康发展的长远之计。 用户也应积极参与到反套路的行列中。在日常使用通信套餐时，应仔细阅读合同条款、甄别消费陷 阱，遇到违规收费等问题时，应充分保存证据，并及时通过工信部投诉平台、消费者组织等渠道投诉， 运用法律武器 ...

Group 1 - The core issue highlighted is the complexity and hidden terms in telecom operators' service plans, which mislead consumers and infringe on their rights [1] - Telecom operators are accused of creating information asymmetry to shift business risks onto consumers, violating their right to know and fair trading [1] - Regulatory bodies have initiated multiple corrective actions, including the "Clear and Reassuring Use" campaign launched by the Ministry of Industry and Information Technology in April, aimed at addressing industry pain points [1] Group 2 - Operators are encouraged to provide high-quality services to achieve a win-win situation in economic and social benefits, despite facing operational pressures due to intensified competition and cost reductions [2] - The long-term strategy for operators should focus on integrity and customer-centric practices, as short-term gains from misleading practices can damage corporate reputation [2] - As of the end of 2024, the mobile phone user base in China is projected to reach 1.79 billion, with 5G users at 1.014 billion, indicating significant market opportunities for honest business practices [2]

Core Viewpoint - The article discusses the common challenges consumers face when seeking resolution for issues related to purchases and emphasizes the importance of knowing the right channels for complaints to achieve effective solutions. Group 1: Internal Resolution - Consumers should first attempt to resolve issues internally by contacting the platform's customer service for problems like wrong deliveries or subscription cancellations, as this is often the most efficient method [4][5][6]. Group 2: Official Channels - For serious issues such as product quality concerns or fraud, official complaint platforms like the national 12315 hotline are recommended, although they may involve longer processing times [7][8]. Group 3: Public Exposure - Utilizing third-party complaint platforms like Black Cat Complaints can lead to quicker resolutions, as companies are motivated to respond to public complaints to maintain their reputation [9][10][12]. Group 4: Complaint Strategy - A practical three-pronged strategy is suggested for determining the appropriate complaint route: 1. For minor disputes, contact platform customer service 2. For serious or unresolved issues, use official channels 3. For poor customer service experiences, utilize public platforms [14]. Group 5: Effective Complaints - Successful complaints hinge on two key factors: having complete evidence (like order screenshots and communication records) and being clear about the desired outcome (such as refunds or apologies) [16][17]. Group 6: Consumer Rights Awareness - The article concludes by reinforcing that consumers have the right to voice their concerns and should not hesitate to take action when their rights are compromised [19][20].

Core Viewpoint - Shandong Unicom has appointed basketball legend Gong Xiaobin as the ambassador for its "Buy Phones at Unicom" campaign, aiming to enhance the user experience with reliable and affordable mobile products and services [2][4]. Group 1: Appointment and Role - Gong Xiaobin, a well-respected figure in Shandong and a basketball hall of fame member, will promote Shandong Unicom's offerings, aligning with the company's values of service and customer-first approach [2][4]. - The partnership reflects a shared commitment to serving the local community and emphasizes the importance of quality and affordability in consumer choices [4]. Group 2: Product and Service Offering - Shandong Unicom emphasizes a wide range of mobile products, competitive pricing, and flexible contract plans that combine device purchases with communication packages, providing significant discounts and reliable after-sales service [4]. - The company aims to establish a strong consumer perception of "Buy Phones at Unicom" as a trustworthy choice for mobile purchases, focusing on official products, complete models, and worry-free after-sales support [4][5]. Group 3: Future Strategy - Shandong Unicom plans to enhance the overall service experience through a dual approach of "premium terminals" and "discount contracts," facilitating a new value-driven communication consumption experience for users in Shandong [5].