源：海南移动 9月28日，海南移动AI数智生态大会暨金秋泛全订购会在海口盛大举行。海南省工业和信息化厅副厅长 黄业晶 、海南通信管理局副局长陈兴无、海南国际经济发展局总经济师曾蓉、中国移动海南公司总经 理丘文辉、中国移动海南公司副总经理李悦等出席大会。在本次大会上，将整合宣发"连接+应用+权益 +硬件"四位一体的产品体系、以及"三大回馈计划"的服务举措，通过产品及服务的升级回馈广大客户， 带动本地产业链和消费双升级，助力自贸港发展。 在自贸港建设向纵深推进的关键阶段，海南移动始终坚持以"智慧创新和用户需求"为导向，持续升级产 品与服务，致力成为推动海南数字经济高质量发展的先行者。 会上，海南移动发布了多项重要内容。包括："全球通升级计划、网龄成长计划、移动爱家计划"等三大 回馈计划，回馈资源超16亿元，预计覆盖全岛的海南移动通信客户；包含资费、 AI 能力、移动爱家产 品及椰小岛权益体系等的升级产品体系，将为客户提供更丰富、优质的产品体验；力求"消费更透明、 响应更高效、服务更便捷、防护更安全"的服务承诺。在"焕新发布点亮"环节，中国移动AI家机器人还 登台互动，与嘉宾共同启动能量柱，将大会推向高潮，彰显了科 ...

内蒙古移动向15位体验官代表颁发了"心级服务体验官"聘书。体验官在任期内除享有专属权益外，还肩负着监督服务质量、提出改 进建议等重要职责。"这份聘书既是荣誉，更是责任。"体验官王芸表示。 据悉，在交流会期间，体验官们参观了内蒙古移动智慧展厅六大数字化主题展区，沉浸式感受"文化+数字服务"新模式，详细了解 了全球通升级计划、移动爱家计划、网龄成长计划、5G-A尊享计划、"马兰汇"权益体系，以及心级服务体验官焕新升级等内容。 这一系列展示以"技术+服务+生态"的立体化布局，覆盖了个人、家庭和企业的全场景需求。 转自：新华财经 近日，中国移动内蒙古公司（以下简称"内蒙古移动"）举办"筑牢心级服务 点亮精彩体验"心级服务体验官交流会。通过沉浸式体 验、监督聘任、深度对话等形式，搭建"听民声、应所需、解民忧"的沟通桥梁，着力打造"全民参与、共建共享"的新型服务体系， 推动形成政府监管、企业自律、用户监督、社会协同的良好生态。 交流会上，内蒙古移动总经理马险峰介绍了中国移动"三个一"服务举措，并表示，内蒙古移动将认真研究、快速响应心级服务体验 官及广大客户提出的建议，将客户需求转化为服务升级的具体行动。内蒙古自治区通信管 ...

Core Viewpoint - China Mobile launched the "Mobile Love Family Plan" during the "515 Mobile Love Family Day" event, focusing on creating a family-oriented service ecosystem through innovative modules and a new operational system [1][5]. Group 1: Family Plan Features - The "Mobile Love Family Plan" centers around the "Love Family Circle" strategy, which includes one-stop consumption management, all-scenario shared services, and multi-dimensional benefits [1]. - A unified entry point allows users to manage their main card, sub-cards, and family members' accounts easily, ensuring constant connectivity [3]. - Five categories of sharing—devices, voice data, services, benefits, and applications—enable families to share resources, moving from individual usage to collective family benefits [3]. Group 2: Emotional Engagement and Rewards - The plan includes three types of rewards to enhance emotional connections: welcome gifts, experience gifts, and sharing gifts, fostering warmth and surprise in family interactions [3]. - The "1+5+3" system shifts the focus from merely delivering functions to providing convenient communication management, rich sharing experiences, and sincere user rewards [5]. Group 3: Future Vision and Goals - China Mobile aims to evolve from serving individuals to encompassing entire families, creating a service system characterized by "one line, one network, one family" [5]. - The company plans to continue enhancing the value of the "515 Mobile Love Family Day" initiative, targeting a more inclusive and warm smart family experience through technological empowerment [5].

Core Viewpoint - The launch of the "Mobile Love Home Plan" by China Mobile coincides with the 32nd International Family Day, emphasizing the brand's commitment to creating a smart and loving family environment through technology and community engagement [1][3]. Group 1: Brand and Ambassador - China Mobile's "Mobile Love Home" brand aims to become the preferred choice for family customers, with Olympic champion Guo Jingjing serving as the brand ambassador since 2024, embodying the values of family and care [1][3]. - Guo Jingjing's involvement highlights the alignment between her values of family and the brand's vision of a tech-enabled loving home, reinforcing the message of using technology to enhance family life [3]. Group 2: Mobile Love Home Plan Features - The "Mobile Love Home Plan" introduces a comprehensive service matrix centered around the "Love Family Circle," utilizing AI technology to connect family needs and provide integrated services for consumption management, family sharing, and emotional interaction [3][6]. - The plan includes a one-stop management feature through the China Mobile app, allowing primary account holders to manage family communication expenses efficiently, addressing the complexities of multiple accounts [5]. Group 3: Shared Services and Benefits - The plan offers shared services such as resource sharing for data and voice, family cloud albums, and smart home device integration, breaking down digital barriers among family members [6]. - China Mobile has introduced promotional packages including "Welcome Gifts," "Love Home Gifts," and "Gathering Gifts," enhancing family interaction and providing exclusive benefits for group activities [8].

Group 1 - The core theme of the event was "Mobile Love Family, Powered by AI," highlighting China Mobile's commitment to enhancing family life through AI technology [1][3] - China Mobile aims to transform its service model from "serving an individual" to "serving a family," creating a comprehensive family product service system [3][4] - The "Mobile Love Family Plan" includes a unified management system for family communication, allowing users to manage multiple accounts easily [4][5] Group 2 - The plan emphasizes the integration of AI into daily family life, making technology as essential as water and electricity [3][6] - China Mobile is introducing three types of rewards—welcome gifts, love family gifts, and gathering gifts—to enhance emotional connections among family members [4][5] - The initiative aims to redefine the concept of "home" in the digital age, blending technological innovation with humanistic care [6]

Core Viewpoint - China Mobile is enhancing its "Mobile Love Home" initiative by integrating AI technology into family services, aiming to create a more intelligent and warm home environment [1][5]. Group 1: Event Overview - On May 15, China Mobile held a press conference in Beijing for the "Three Major Return Plans and 515 Mobile Love Home Day," emphasizing the theme "Mobile Love Home, Powered by AI" [1]. - Olympic champion Guo Jingjing attended the event as the ambassador for Mobile Love Home, participating in the launch of the initiative [1]. Group 2: Guo Jingjing's Speech - Guo Jingjing delivered a speech titled "Walking into Love Home," expressing that Mobile Love Home aims to integrate AI into daily life as seamlessly as water and electricity, enhancing the warmth of family life [3]. - During an interactive experience, Guo Jingjing showcased the "Future Home" model, highlighting features like 4K ultra-high-definition cinema and high-speed internet, emphasizing the intelligent and secure aspects of smart living [3]. Group 3: Mobile Love Home Upgrade - The Mobile Love Home initiative will introduce more AI-driven products, professional delivery, and attentive services, focusing on creating a family-oriented product ecosystem [5]. - The program will support customers in managing family communication and sharing resources, offering three types of rewards: "Welcome Gift, Love Home Gift, and Gathering Gift" [5]. - China Mobile aims to evolve from serving individuals to catering to entire families, reinforcing the brand's commitment to making homes smarter and more connected through technology [5].

Core Viewpoint - China Mobile is focusing on digital transformation and high-quality development through the launch of various customer-centric programs during the "515 Mobile Family Day" event, showcasing its commitment to serving the public [1] Group 1: Global Communication Upgrade Plan - The "Global Communication Upgrade Plan" introduces a "Five Enjoyment" rights system aimed at high-end customers, including exclusive services, network guarantees, enhanced privileges, security protections, and premium identity recognition [3] - Exclusive services include personalized customer managers for Platinum cardholders and AI assistant services for other customers [3] - Network guarantees provide dynamic speed assurance for Platinum cardholders, while all customers receive dedicated network engineer services [3] Group 2: Network Age Growth Plan - The "Network Age Growth Plan" offers three types of rewards for all customers through the China Mobile app, including growth gifts, birthday gifts, and surprise gifts based on network age [4][5] - Growth gifts include various services such as emergency activation and free SIM card replacement, with additional AI products provided in stages [4] - Birthday gifts are exclusive packages given during the customer's network age birthday month, with more rewards for longer network ages [5] Group 3: Mobile Family Plan - The "Mobile Family Plan" focuses on creating a family communication circle, allowing customers to manage their family's communication expenses and share resources [8] - Customers can manage multiple accounts and view bills in one place, with shared voice and data resources among family members [8] - The plan includes welcome, family, and gathering gifts, incentivizing customers to invite family members and enjoy shared benefits [8] Group 4: 515 Mobile Family Day Activities - The first "515 Mobile Family Day" series of activities includes three major upgrades: more AI products, professional delivery, and attentive service [9] - AI products feature ultra-high-speed networks and new applications across 200 cities [9] - Professional delivery enhances home service with dedicated engineers and comprehensive solutions for network and smart home products [9] Group 5: Brand Ambassador Engagement - Brand ambassador Guo Jingjing participated in the event, sharing her views on the importance of family and advocating for a balanced approach to technology and emotional connections in family life [11] - The interaction highlighted how China Mobile's services can enhance the quality of life by making it smarter, warmer, and safer [11]