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6000桌等位!“排队经济”火爆
Xin Lang Cai Jing· 2026-02-13 13:31
本文转自:解放日报 6000桌等位!"排队经济"火爆 烤匠上海首店取号客流大量流向商圈其他商户,单点爆红带动全场共振 肖彤 多家餐饮、零售、体验类商户加入等位优惠联盟,联动升级等位体验。 肖彤 摄 本报记者 肖彤 一家烤鱼店开业,点燃了上海消费市场开年"第一把火"。1月30日,开在五角场合生汇商场的烤匠上海 首店正式营业。次日,该店全天取号排队6300多桌,最长等位时长达15小时,营业至凌晨仍有上千桌客 人等候。 据了解,烤匠门店单日的极限接待量在600桌左右,所以很多顾客取号实际上"取了个寂寞",但足见这 家店的火爆程度。 近日,记者到该店探访发现,的确是生意火爆。工作日上午10点,商场开业,客人们现场取号后便陆续 散去,在商家的小程序上关注排队进度。一上午,线上取号量已达数百桌,线下等位人潮却"化整为 零",分散在五角场商圈各大商场。"我们打算先去万达广场,再逛逛百联ZX造趣场,预计下午1点左右 看看小程序,快排到了再回来吃饭。"一位取完号的学生说。 为疏导排队客流,在烤匠上海首店开业前,合生汇已经与五角场环岛派出所制定了大客流响应机制。有 关人员一方面进行动线重构,将排队客流经由非营业时间通道引导至二楼 ...
16元跑腿取号还是线下等位6小时?北京烤匠排队热况引质疑
Bei Ke Cai Jing· 2025-12-29 06:16
Core Viewpoint - The article discusses the overwhelming popularity of the restaurant 烤匠 (Kao Jiang) in Beijing, highlighting the long wait times and customer experiences, while questioning whether the hype is genuine or a result of marketing strategies [1][28]. Group 1: Customer Experience - Customers are experiencing wait times of up to six hours, with some expressing frustration and suspicion regarding the restaurant's marketing tactics, such as "hunger marketing" [3][4]. - The restaurant has seen a significant influx of customers, particularly on weekends, leading to a situation where it is difficult to secure a table [2][12]. - Many customers are willing to endure long waits, driven by a sense of competition and the desire to try the food, while others have left due to the high time cost [3][4]. Group 2: Operational Challenges - The restaurant's inability to offer takeout or online reservations contributes to the long wait times, as customers must queue in person [5][13]. - The limited seating capacity exacerbates the situation, with a small number of tables available across various locations, leading to a bottleneck during peak hours [13][15]. - The restaurant has implemented measures to ensure fairness in the queue system, but there are loopholes that allow for potential abuse, such as the ability to take multiple numbers using similar phone numbers [17][20]. Group 3: Marketing and Brand Positioning - The sustained popularity of 烤匠 is attributed to various factors, including the novelty of new store openings, social media influence, and the appeal of Sichuan cuisine in Beijing [28]. - The restaurant's marketing strategy has created a perception of exclusivity and desirability, but it raises questions about long-term customer retention and satisfaction as wait times remain high [28]. - Observers note that while the current demand is strong, the restaurant must consider how to maintain its customer base and improve service efficiency as competition increases [28].