此次获奖，既是鼓励，更是动力。未来，北大方正人寿将持续深化科技在保险服务全流程的融合应用，不断探索数字 化、智能化服务新模式，致力于为客户提供更优质、更温暖、更智慧的保险服务体验，坚守保险保障本源初心，为推 动行业高质量发展贡献力量。 近日，由金融界主办的"启航·2025金融年会"在北京隆重举行。在年会重磅环节——第十四届金融界"金智奖"颁奖盛典 上，北大方正人寿保险有限公司凭借在保险服务领域的持续创新与扎实成效，荣获"杰出保险服务奖"。这一权威奖 项，是对公司坚持以科技赋能服务、积极提升客户体验的充分肯定。 空中客服：运用远程视频、人脸识别、电子签名等技术，实现复杂保全业务"面对面"线上办理，达成保全线上功能 100%覆盖，提供7*24小时便捷服务。 北大方正人寿始终秉持"以客户为中心"的服务理念，积极应对行业挑战，致力于构建覆盖保单全生命周期的智能化服 务体系。公司通过整合微服务平台、空中客服、智能外呼、智能理赔等核心模块，以科技驱动服务流程优化与体验升 级： 智能外呼：聚焦高频服务场景，实现动态触达与需求智能识别，催收场景单次外呼接通率实现大幅提升。 微服务平台：打造集"在线查询、在线保全、在线增值、在 ...

Core Viewpoint - The Shandong provincial government is actively enhancing high-quality employment and social security services during the 14th Five-Year Plan period, focusing on improving service efficiency and accessibility for the public [1] Group 1: Employment Policy Implementation - The government is proactively implementing the delayed retirement policy, addressing public confusion regarding retirement age adjustments and pension calculation methods through extensive training and communication efforts [2] - Over 58 business process adjustments and 340 system function modifications have been made, with more than 1,100 training sessions conducted and 70,000 consultations provided to ensure effective policy communication [2] Group 2: Injury Insurance and Medical Services - Starting April 1, 2024, Shandong will launch direct settlement for work-related injury insurance for out-of-area medical services, eliminating the need for upfront payments and subsequent reimbursements [2] - A total of 24 provincial and 11 cross-provincial institutions have been designated for direct settlement, streamlining the reimbursement process for injured workers [2] Group 3: Service Channel Expansion - The government is enhancing service efficiency by promoting cross-province and province-wide handling of social security services, enabling online and mobile service options [3] - The cancellation of provincial transfers for basic pension insurance allows for "zero-run" services for enterprises, facilitating easier access for flexible employment individuals to participate in pension insurance [3] Group 4: Social Security Card Utilization - The Shandong government is expanding the application of social security cards, integrating them with various services such as healthcare, transportation, and cultural experiences, allowing for "immediate benefits" without application [3] - Social security cardholders can now use their cards for transportation in over 300 cities nationwide [3] Group 5: Digital and Intelligent Service Models - The province is leveraging digital technology to optimize the business environment, achieving zero-run services for social security tasks from business establishment to cancellation [4] - Automatic account opening for 2.49 million new businesses and automatic changes for 1.7 million businesses have significantly reduced the administrative burden on companies [4]