此次获奖，既是鼓励，更是动力。未来，北大方正人寿将持续深化科技在保险服务全流程的融合应用，不断探索数字 化、智能化服务新模式，致力于为客户提供更优质、更温暖、更智慧的保险服务体验，坚守保险保障本源初心，为推 动行业高质量发展贡献力量。 近日，由金融界主办的"启航·2025金融年会"在北京隆重举行。在年会重磅环节——第十四届金融界"金智奖"颁奖盛典 上，北大方正人寿保险有限公司凭借在保险服务领域的持续创新与扎实成效，荣获"杰出保险服务奖"。这一权威奖 项，是对公司坚持以科技赋能服务、积极提升客户体验的充分肯定。 空中客服：运用远程视频、人脸识别、电子签名等技术，实现复杂保全业务"面对面"线上办理，达成保全线上功能 100%覆盖，提供7*24小时便捷服务。 北大方正人寿始终秉持"以客户为中心"的服务理念，积极应对行业挑战，致力于构建覆盖保单全生命周期的智能化服 务体系。公司通过整合微服务平台、空中客服、智能外呼、智能理赔等核心模块，以科技驱动服务流程优化与体验升 级： 智能外呼：聚焦高频服务场景，实现动态触达与需求智能识别，催收场景单次外呼接通率实现大幅提升。 微服务平台：打造集"在线查询、在线保全、在线增值、在 ...

Core Viewpoint - The company is innovating agricultural insurance products and services in Inner Mongolia to address traditional insurance challenges and support rural revitalization through a combination of insurance and futures strategies [1][2][3][4] Group 1: Agricultural Insurance Innovations - The company has upgraded its insurance coverage from "basic protection" to "full chain protection" to address diverse risks in grassland animal husbandry and specialty planting [2] - Since 2015, the company has launched the first livestock weather index insurance in Xilin Gol League, enabling automatic compensation triggered by meteorological data, achieving rapid claims within 48 hours during droughts [2] - The company has expanded agricultural insurance coverage by introducing various innovative products, including target price insurance for potatoes and comprehensive cost insurance for staple crops [2] Group 2: "Insurance + Futures" Model - The company has developed an "insurance + futures" model to stabilize farmers' income and hedge against market price fluctuations, providing a combination of income insurance, futures price add-on insurance, and technological services [3] - In the pilot phase, this model has resulted in compensation amounts nearly double that of traditional insurance, covering both yield and price risks [3] - By 2024, the projects under this model have covered 2.87 million acres of crops and 970,000 livestock, providing risk protection exceeding 2.7 billion yuan for approximately 46,300 households [3] Group 3: Technological Empowerment - The company has established an integrated "sky-ground" intelligent service network using satellite remote sensing, drones, and artificial intelligence to enhance underwriting and claims efficiency [4] - Satellite technology monitors fire and pest risks for millions of acres of forest, while drones expedite large-scale crop loss assessments post-disaster [4] - Digital platforms facilitate easy land identification and online insurance for farmers, while AI technology helps prevent fraudulent claims by creating unique biological IDs for livestock [4]

Core Insights - The integration of the "Anxin Pei" service by Ant Insurance is transforming the car insurance claims experience for users through technology-driven solutions [1][3] - The service promises rapid response times, with claims reporting completed in 10 seconds and dedicated follow-up within 15 seconds, enhancing user satisfaction [1][3] Group 1: Service Innovation - Ant Insurance has fully integrated the high-quality claims service "Anxin Pei" into its car insurance offerings, allowing for a streamlined claims process [1][3] - The service addresses traditional pain points in car insurance claims, such as lengthy reporting and waiting times, by ensuring a transparent and efficient process [3] Group 2: User Experience Enhancement - The "Anxin Pei" service enables 90% of claims to be resolved within 6 days, significantly improving claims efficiency and user satisfaction, which has reached 93% [3] - The service's core commitments include "full-process collaboration" and "speed assurance," which aim to enhance user experience and industry reputation [3] Group 3: Industry Impact - The upgrade in car insurance claims services reflects a broader trend in the insurance industry towards leveraging technology to reconstruct service ecosystems and shift from price competition to service value competition [3]

Core Viewpoint - The article highlights the proactive measures taken by financial regulatory authorities and insurance companies in Heze, Shandong, to support farmers during the critical autumn harvest period affected by unprecedented continuous rainfall, ensuring timely insurance claims and assistance for agricultural recovery [1][2][5]. Group 1: Insurance Response and Mechanisms - The Heze Financial Regulatory Bureau quickly organized a meeting with local agricultural and financial departments to establish a "daily scheduling and weekly reporting" mechanism for agricultural insurance claims, ensuring effective communication and support for farmers [2][6]. - Insurance companies in Heze have formed special working groups to expedite claims processing, implementing a 24-hour hotline for autumn grain claims and shifting from a reactive to a proactive service model [2][3]. - A collaborative mechanism involving insurance companies, agricultural departments, and local governments has been established to facilitate rapid claims processing, with on-site assistance provided to farmers for reporting losses [3][4]. Group 2: Technological Innovations - The insurance industry in Heze has adopted a "sky, air, and ground" integrated inspection system, utilizing satellite remote sensing and drones to enhance damage assessment efficiency, achieving a threefold increase in speed compared to traditional methods [4]. - Companies like Sunshine Insurance have digitized the entire claims process, reducing the review period from five days to two days, while others have developed mobile applications to provide timely weather alerts and disaster preparedness guidance to farmers [4][5]. Group 3: Financial Support and Timeliness - Insurance firms have initiated a "pre-compensation" mechanism to alleviate financial pressure on farmers, ensuring that compensation payments are expedited and accessible, with over 1 million yuan already disbursed by the People's Insurance Company of China in Heze [5][6]. - The average response time for claims has been significantly reduced, with some companies reporting a 40% decrease in the standard claims processing time, allowing farmers to receive advance payments quickly to support their agricultural activities [6].