来源：环球网 在北京稻香湖的科技园区，有一座隐形的"科技之城"正在崛起。 这里没有鳞次栉比的摩天大楼，却藏着支撑一家大型金融保险机构全国数亿客户保险需求的"数字心 脏"；这里听不到车水马龙的喧嚣，却时刻上演着数据奔流、智能决策的科技交响曲……以"六个必须坚 持"为指导，在多年实践中构建起涵盖"云-网-端"的数字化基础设施，将保险服务从"物理网点"延伸 至"云端之城"，中国人寿保险股份有限公司（以下简称"中国人寿"）正在尝试重新定义金融服务的"时 空边界"。 近年来，中国人寿加快数字国寿建设，推进高质量发展，并以此为根本遵循，坚守保险保障本源，将科 技作为第一生产力，助推公司转型变革；聚焦客户服务痛点，用技术开出"对症药方"；深耕数据价值创 造，构建全链条、全场景的数字化生态。 数字化不是技术堆砌，而是用"绣花功夫"解码人民对美好生活的向往。中国人寿致力于将这种理念贯穿 于每一个技术决策，让科技之城拥有超越钢筋水泥的精神内核。 前瞻规划——"大后台+小前端"的科技布局 早在2012年，中国人寿就与清华大学合作研究，总结了信息化"处理、传递、交付"的三个本原特征，并 以此为遵循，一步步探索数字国寿的建设发展之路。 ...

9月16日，由国家金融监督管理总局河北监管局、中国人民银行河北省分行、中国证券监督管理委员会 指导，河北省银行业协会、河北省保险行业协会主办的2025年金融教育宣传周活动启动仪式在"织音 1953"文化艺术园区隆重举行。德华安顾人寿河北省分公司以"保障金融权益，助力美好生活"为主题， 积极参与此次大型金融教育宣传活动，与80余家金融机构携手，为市民朋友们带来一场贴近生活需求的 金融知识普及与互动体验。分公司总经理助理朱翠广亲临现场，带领团队成员面对面为市民普及金融知 识，传递消保理念，将金融知识普及与为民服务深度融合，生动诠释"以人民为中心"的服务本色。 "为民办实事"展区重点向现场市民介绍"重疾一日赔""空中客服"和"银龄无忧服务"等为民服务政策。通 过真实理赔案例讲解，市民可直观感受"一日赔"带来的高效与安心。在展区特设"空中客服"体验台，邀 请市民在现场工作人员指导下，模拟与客服视频连线，亲身感受"足不出户，业务办妥"的智能化服务魅 力。全省各级网点均设立 "老年人服务绿色通道" ，配备服务专员提供优先接待和"一对一"引导，并备 有老花镜、医药箱、轮椅和爱心座椅等便民设施，保留并优化传统服务方式。通过科 ...

Core Viewpoint - China Life Insurance is transforming its operations through a comprehensive digital infrastructure that redefines financial services, focusing on customer needs and leveraging technology as a primary driver for change [1][10]. Group 1: Digital Infrastructure Development - China Life has established a "cloud-network-end" digital infrastructure, extending insurance services from physical locations to a digital ecosystem [1]. - The company has built a secure, green, and resilient hybrid cloud, enhancing data processing efficiency and enabling agile business innovation [2]. - A flat network structure has been implemented to support connectivity across numerous branches and devices, facilitating real-time data access and customer service [3]. Group 2: Technology and Data Focus - The company emphasizes a technology-driven approach, viewing technology as a bridge to create value rather than a barrier [4][5]. - A robust data management mechanism has been established to ensure data quality, which is crucial for AI applications and big data analytics [5]. - The organization employs a product responsibility system, allowing product managers to have significant control over product development and outcomes [6]. Group 3: Customer-Centric Service Model - China Life has developed a platform-based model that integrates online and offline services, enhancing customer experience and service delivery [8]. - The company has created a comprehensive digital service system, achieving a monthly active user count of over 11 million for its insurance app [9]. - Innovative service models, such as "Air Customer Service," have been introduced to streamline complex transactions, significantly improving service efficiency [9]. Group 4: Ecosystem and Collaboration - The company collaborates with local governments and healthcare providers to create integrated service platforms, enhancing the insurance service lifecycle from prevention to post-claim support [8]. - By leveraging partnerships with technology firms like Huawei, China Life fosters an open technology ecosystem that encourages innovation [4][5]. - The digital transformation serves as a model for the insurance industry, showcasing how technology can enhance customer trust and service quality [10].

Core Viewpoint - China Life Insurance Company is leveraging digital transformation to redefine financial services, focusing on customer needs and enhancing operational efficiency through advanced technology and data management [1][17]. Group 1: Digital Infrastructure - China Life has established a comprehensive digital infrastructure encompassing "cloud-network-end" to extend insurance services from physical locations to a digital realm [1]. - The company has built the industry's first secure, green, and resilient hybrid cloud, significantly improving system operation and data processing efficiency [3]. - A "big backend + small frontend" technology layout supports the company's services for hundreds of millions of customers, facilitating agile business innovation and data value creation [3][6]. Group 2: Data Management and Technology - China Life emphasizes the importance of data management, ensuring real-time, consistent, and accurate data to support AI and big data applications [9]. - The company has implemented a product responsibility system, allowing product managers to have significant decision-making power over technology routes and product outcomes [10]. - The organization promotes an open technology ecosystem, collaborating with partners like Huawei Cloud to enhance innovation and service delivery [8][9]. Group 3: Customer-Centric Services - The digital platform serves as a "sky city" connecting millions of users, enabling efficient service delivery through a modular approach to system design [11]. - China Life has developed a comprehensive digital service system, integrating online and offline channels to provide seamless customer experiences [13][14]. - The company has introduced innovative services like "Air Customer Service," allowing customers to complete complex transactions remotely, significantly improving service accessibility [14][15]. Group 4: Industry Leadership and Recognition - China Life's data center has achieved international operational standards, and its hybrid cloud has received accolades for innovation within the financial sector [16]. - The company has been recognized for its high-level data management capabilities, becoming the first in the insurance industry to achieve the highest maturity level in data management [16]. - The digital transformation efforts are seen as a model for the insurance industry, demonstrating how technology can enhance service quality and customer satisfaction [17].