（前往胖东来游学的游客们） 对于当地学习"胖东来式"服务理念的初衷，当地一名官员说，胖东来作为从许昌成长起来的企业，以"把老百姓装在心上"的经营理念和行动，履行着"以 人为本"的原则，赢得了顾客的认可。而政府部门的宗旨是"为人民服务"，学习其"关爱消费者、注重产品品质、把服务做到极致"的核心理念，对提升部 门政务服务效能、优化营商环境具有重要借鉴意义。 许昌市文化广电和旅游局亦在一份市政协委员的提案中答复称，当地确实从胖东来的泼天流量中，受益颇多。其中，2025年1-6月份，许昌全市共接待游 客2610万人次、实现旅游综合收入185.8亿元，分别增长7.45%、9.22%。胖东来天使城、时代广场、生活广场3家门店，日均客流量在30万人次以上，外地 游客占45%以上。而当地的30多家旅行社，也开始转型地接胖东来研学，仅河南商盛源文化咨询公司就接待1000余家企业走进胖东来，瑞贝卡、三鼎华悦 两家酒店接待500多批次研学团队。 许昌市发改委一位负责人说，对胖东来火爆出圈的成功"基因"、生态环境进行深入剖析，举一反三，带来的有益启示很多，其中就包括，政府"放管服"改 革的持续深化，以及政企沟通"零距离"的服务理念， ...

Core Viewpoint - Hohhot Airport has upgraded its "transit via Hohhot" service to enhance passenger safety and service quality, establishing a comprehensive guidance system for transit passengers [1][4]. Group 1: Service Optimization - The airport has implemented full coverage of guidance services at all arrival gates to prevent transit passengers from mistakenly exiting the isolation area, thereby improving management and passenger experience [4]. - The introduction of dedicated guides at each flight arrival point allows for "point-to-point" precise service, creating a closed-loop management system to address potential issues at the source [4]. Group 2: Human-Centric Service - Uniformed transit guides act as "guardians of the journey," providing proactive inquiries and comprehensive guidance to passengers, ensuring a "one-stop" transit service [4]. - Special service standards have been developed for elderly passengers, first-time travelers, and those with urgent transfers, incorporating humanistic care into every service detail [4]. Group 3: Innovation and Standardization - The upgrade of transit services is a significant achievement in the standardization of services under the "transit via Hohhot" initiative, integrating resources, optimizing processes, and enhancing staff training [5][6]. - The airport has established a service system characterized by "full coverage, full time, and full chain," providing a replicable and promotable model for service innovation in the industry [5][6]. Group 4: Commitment to Service Excellence - The evolution of the "transit via Hohhot" service reflects the responsibility and commitment of modern civil aviation professionals, aiming to continuously deepen service quality and enhance the transit experience for every passenger [7].