Core Points - The article highlights the efficient emergency response of the Hohhot Baita International Airport's transfer team in facilitating a medical team's urgent transit amidst flight delays [1][2] - It emphasizes the importance of timely action in life-saving situations, showcasing the airport's commitment to service excellence and passenger care [2] Group 1 - The medical team, consisting of 17 members with 10 pieces of medical luggage, faced a tight transfer window of only 50 minutes due to a flight delay [1] - The transfer team quickly activated an emergency support mechanism to ensure the medical team could board their connecting flight without delay [1] - The airport's team demonstrated professionalism, efficiency, and enthusiasm in creating a seamless transfer experience for the medical team [1][2] Group 2 - The successful transfer operation reflects the airport's service empowerment mechanism and its effective implementation at the frontline [2] - The commitment to a "people-oriented, service-first" philosophy is evident in the actions taken to support travelers, especially those with special missions like the medical team [2] - The airport's efforts contribute significantly to safeguarding life and health during critical situations [2]

Core Viewpoint - The "Jinghu Fei" transfer support team at Hohhot Baita International Airport exemplifies exceptional service through proactive and efficient handling of unexpected situations faced by travelers, earning widespread praise and trust from passengers [1][11]. Group 1: Service Excellence - The team assists travelers with issues such as missed flights, lost items, language barriers, and urgent time constraints, showcasing a commitment to customer care [1][11]. - On April 25, a foreign traveler was helped by staff member Liu Yuefeng, who secured a free hotel room for the traveler after a missed connection, demonstrating attentive service and effective communication [1][11]. - Staff member Ma Xiaoying identified a distressed traveler needing to retrieve a lost book and prioritized their needs, ensuring the traveler could board their next flight on time [5][11]. Group 2: Proactive Problem Solving - On April 15, staff member Li Mengying assisted a foreign traveler facing communication difficulties and ensured their safety by confirming the security of their private transportation [6][11]. - The team coordinated efficiently during peak times, as demonstrated on April 14 when they managed to transfer a passenger to their next flight just in time, highlighting their quick response and teamwork [10][11]. - The overall approach of the "Jinghu Fei" team emphasizes warmth and thoroughness in service, setting a high standard for airport operations [11].

Core Viewpoint - Hohhot Airport has upgraded its "transit via Hohhot" service to enhance passenger safety and service quality, establishing a comprehensive guidance system for transit passengers [1][4]. Group 1: Service Optimization - The airport has implemented full coverage of guidance services at all arrival gates to prevent transit passengers from mistakenly exiting the isolation area, thereby improving management and passenger experience [4]. - The introduction of dedicated guides at each flight arrival point allows for "point-to-point" precise service, creating a closed-loop management system to address potential issues at the source [4]. Group 2: Human-Centric Service - Uniformed transit guides act as "guardians of the journey," providing proactive inquiries and comprehensive guidance to passengers, ensuring a "one-stop" transit service [4]. - Special service standards have been developed for elderly passengers, first-time travelers, and those with urgent transfers, incorporating humanistic care into every service detail [4]. Group 3: Innovation and Standardization - The upgrade of transit services is a significant achievement in the standardization of services under the "transit via Hohhot" initiative, integrating resources, optimizing processes, and enhancing staff training [5][6]. - The airport has established a service system characterized by "full coverage, full time, and full chain," providing a replicable and promotable model for service innovation in the industry [5][6]. Group 4: Commitment to Service Excellence - The evolution of the "transit via Hohhot" service reflects the responsibility and commitment of modern civil aviation professionals, aiming to continuously deepen service quality and enhance the transit experience for every passenger [7].

Core Insights - The "2024 Civil Airport Service Quality Evaluation Report" highlights Hohhot Airport's excellence in service quality, earning the "Outstanding Service Quality Airport" award for four consecutive years, indicating its position in the top tier of the industry [1][3] Group 1: Service Quality and Evaluation - Hohhot Airport was evaluated based on five dimensions: passenger satisfaction, airline satisfaction, flight punctuality, complaint management, and professional review, standing out among 38 major airports [1] - The airport achieved a passenger satisfaction score of 4.99 out of 5 in 2024, with a 100% coverage rate for special passenger services [9] Group 2: Operational Efficiency and Innovations - In 2024, Hohhot Airport opened 212 passenger routes, connecting 93 cities, including 6 international routes, enhancing its global network [6] - The airport implemented a "one-time check-in, baggage direct transfer" service with 24 other airports, improving transfer efficiency by 40% [6] - The airport's "one-face pass" service, allowing passengers to complete all processes with facial recognition, reduced security check times by 22% and boarding times by 30% [7][9] Group 3: Emergency Response and Process Optimization - During a weather emergency in July 2024, Hohhot Airport managed to accommodate 5.2 million passengers and 444 flights in one day, setting multiple historical records [10] - The airport reduced flight cut-off times from 40 minutes to 30 minutes, ranking among the top tier of major airports [12] Group 4: Customer-Centric Services - Hohhot Airport introduced the "Love Relay Information Card" for elderly passengers, providing comprehensive assistance throughout their journey [14] - The airport's proactive service approach led to over 600 instances of staff resolving service issues, reflecting a shift from "I have to serve" to "I want to serve" [15] Group 5: Future Developments - With the construction of Hohhot New International Airport underway, the airport aims to continue enhancing service quality and set a benchmark in the civil aviation industry [17]