中国民航网 通讯员吕培 报道：5月26日，一场与时间的赛跑在呼和浩特白塔国际机场悄然展开。呼和浩 特机场"经呼飞"中转座控接收到航司信息，从南京飞往呼和航班MU9789延误，但机上载有一支特殊的 队伍——17人组成的医疗队，他们携带着10件医疗行李，肩负着重要使命，需要从呼和浩特机场中转航 班GS6654 前往海拉尔，然而原本就紧张的中转时间因延误变得更加紧迫，仅剩下50分钟。 从航班落地到顺利登机，短短几十分钟的时间里，经呼飞中转团队用专业、高效和热情，为这支医疗团 队搭建起了一条畅通无阻的中转之路。他们以敏锐的反应、周密的安排和无缝的协作，将原本可能因延 误而受阻的行程，转化为一场争分夺秒的温情守护。 此次保障医疗团队快速中转，不仅展现了呼和浩特机场经呼飞中转团队卓越的应急处理能力和专业的服 务水准，更彰显了呼和浩特机场服务赋权机制在一线落地生根。在每一个平凡的保障瞬间，经呼飞中转 全员始终坚守岗位，用行动诠释着"以人为本，服务至上"的理念，为每一位旅客的出行保驾护航，而面 对像医疗团队这样肩负特殊使命的旅客时，更是倾尽全力，竭力守护他们顺利抵达目的地，为守护生命 与健康贡献自己的力量。（编辑：孙文瑾 校 ...

Core Viewpoint - The "Jinghu Fei" transfer support team at Hohhot Baita International Airport exemplifies exceptional service through proactive and efficient handling of unexpected situations faced by travelers, earning widespread praise and trust from passengers [1][11]. Group 1: Service Excellence - The team assists travelers with issues such as missed flights, lost items, language barriers, and urgent time constraints, showcasing a commitment to customer care [1][11]. - On April 25, a foreign traveler was helped by staff member Liu Yuefeng, who secured a free hotel room for the traveler after a missed connection, demonstrating attentive service and effective communication [1][11]. - Staff member Ma Xiaoying identified a distressed traveler needing to retrieve a lost book and prioritized their needs, ensuring the traveler could board their next flight on time [5][11]. Group 2: Proactive Problem Solving - On April 15, staff member Li Mengying assisted a foreign traveler facing communication difficulties and ensured their safety by confirming the security of their private transportation [6][11]. - The team coordinated efficiently during peak times, as demonstrated on April 14 when they managed to transfer a passenger to their next flight just in time, highlighting their quick response and teamwork [10][11]. - The overall approach of the "Jinghu Fei" team emphasizes warmth and thoroughness in service, setting a high standard for airport operations [11].

Core Viewpoint - Hohhot Airport has upgraded its "transit via Hohhot" service to enhance passenger safety and service quality, establishing a comprehensive guidance system for transit passengers [1][4]. Group 1: Service Optimization - The airport has implemented full coverage of guidance services at all arrival gates to prevent transit passengers from mistakenly exiting the isolation area, thereby improving management and passenger experience [4]. - The introduction of dedicated guides at each flight arrival point allows for "point-to-point" precise service, creating a closed-loop management system to address potential issues at the source [4]. Group 2: Human-Centric Service - Uniformed transit guides act as "guardians of the journey," providing proactive inquiries and comprehensive guidance to passengers, ensuring a "one-stop" transit service [4]. - Special service standards have been developed for elderly passengers, first-time travelers, and those with urgent transfers, incorporating humanistic care into every service detail [4]. Group 3: Innovation and Standardization - The upgrade of transit services is a significant achievement in the standardization of services under the "transit via Hohhot" initiative, integrating resources, optimizing processes, and enhancing staff training [5][6]. - The airport has established a service system characterized by "full coverage, full time, and full chain," providing a replicable and promotable model for service innovation in the industry [5][6]. Group 4: Commitment to Service Excellence - The evolution of the "transit via Hohhot" service reflects the responsibility and commitment of modern civil aviation professionals, aiming to continuously deepen service quality and enhance the transit experience for every passenger [7].

2025年4月21日，由中国民用机场协会、中国民航科学技术研究院及中国民航报社联合发布的《2024年 民用机场服务质量评价报告》正式出炉。该报告采用"背靠背"测评的方式，通过旅客满意度、航空公司 满意度、航班正常率、投诉管理、专业评审五大维度，对全国38家千万级机场展开全方位考评。呼和浩 特机场凭借卓越的服务品质脱颖而出，荣获"服务质量优秀机场"综合奖。这一奖项是中国民用机场服务 领域最具权威性的荣誉，也标志着呼和浩特机场已连续四年在该评价中稳居行业第一梯队。 作为内蒙古自治区的"空中门户"，呼和浩特机场积极践行集团公司"向行业领先机场集团迈进"的战略目 标，以标杆服务为引擎，全力助推自治区经济高质量发展。在提升城市形象、构建对外开放新格局中持 续贡献民航力量，为新时代民航高质量发展提供了生动范例，奋力朝着行业领先的目标坚实迈进。 "天路网络"：让服务跨越地域的经纬 来自海拉尔的旅客其木格计划经呼和浩特中转飞往武汉。她原本担心语言不通、流程复杂，却在呼和浩 特机场体验到了"无缝衔接"的便捷——值机时，工作人员主动为其贴上"经呼飞"中转标识，行李直挂武 汉，途中还享受了免费餐食和休息区服务。"这样的中转流程就像 ...