近日，据车质网统计，2025年11月共受理车主有效投诉信息17961宗（其中含第三方平台和后装轮胎投诉共43宗），环比上涨3.3%，同比上涨33.6%。今年1- 11月累计投诉量更是创纪录地突破20万宗，较去年同期上涨32.3%。 具体到车型投诉排名，奇瑞汽车旗下风云A9L投诉量从10月的42宗激增至11月的394宗，增长近10倍，主要涉及"政策变动"与"新旧款迭代纠纷"。大量老车 主反映，在提车后短期内奇瑞便推出新款风云A9L，新款车型在配置上有所增加，但售价并未提高，这让刚购车的老车主感到权益受损，认为车企存在"消 费欺诈"嫌疑。 | | | | | 车质网2025年11月车型投诉前30排行榜 | | | | --- | --- | --- | --- | --- | --- | --- | | 排名 | 智能 | 2022 | | 2025年10月2025年11月 趋势 | | 典型投诉问题 | | | | | 投诉 | 投诉罪 | | | | 1 | 奇瑞汽车 | X ZA9L | 42 | 394 | 4 | 政策变动;新旧款迭代纠纷 | | 2 | 方程豹 | 钛7 | 7 | 181 | + | ...

Core Insights - The overall complaint index for car manufacturers increased by 39% year-on-year, reaching 163,069.85 for the first three quarters of 2025, with all but one manufacturer showing an upward trend in complaints [2] Group 1: Complaint Index by Manufacturer - BYD leads with a complaint index of 71,529.2, up 115.01% year-on-year, primarily due to issues related to new car price reductions and upgrades, with 74% of complaints stemming from this issue [4][5] - Changan Automobile ranks second with a complaint index of 9,977.1, a 34.27% increase, with major complaints about system upgrades and transmission stuttering [5] - Chery Automobile holds the third position with a complaint index of 5,118.05, up 12.73%, with complaints focused on system upgrades and engine performance [5] Group 2: Notable Increases in Complaints - Li Auto's complaint index surged by 575% to 4,160.35, mainly due to issues with lower arm noise in the L series [6] - FAW Hongqi's complaint index rose by 543.82% to 2,981.55, with complaints centered on system lag and upgrade issues [6] - The overall complaint issues are concentrated in areas such as new car pricing strategies, system upgrades, transmission problems, and engine performance [6]