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消费者知情权与选择权
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消费者知情权选择权如何保障
Xin Lang Cai Jing· 2026-02-06 16:47
围绕预制菜的诸多争议中,"知情权"是核心焦点之一。 国务院食安办、市场监管总局、商务部起草的《推广餐饮环节自主明示的公告(公开征求意见稿)》,鼓励 餐饮服务提供者根据自身经营实际,自主明示菜品加工制作方式,提出"使用预制菜、中央厨房成品或半成 品、预包装食品的,明示内容应当真实准确"。 公告列举了餐饮服务提供者明示的方式,包括可以通过菜单或点餐小程序标注、企业官方网站或公众号 介绍、门店显著位置展示、应消费者询问后回应等。业内人士认为,这较好平衡了信息明示的原则性和 灵活性的关系,给企业既明确了发展方向,也预留了执行空间。据新华社 中国人民大学公共管理学院教授刘鹏分析,鼓励主动明示而非强制,是基于多方面现实考量:一是现行法律 没有设置强制性义务;二是餐饮行业并未形成相关惯例;此外,从国际经验看,也普遍以企业自愿披露加 工方式为主。"鼓励明示菜品加工制作方式,既能够有效保障消费者的知情权与选择权,也兼顾了国内外餐 饮行业发展实际状况。"他说。 ...
从强制“默认勾选”到“隐形诱导” 揭秘购票平台搭售套路
Yang Shi Xin Wen· 2026-01-08 00:38
Core Viewpoint - The article highlights the increasing complexity and hidden costs associated with third-party ticket purchasing platforms, which have evolved from overt bundling practices to more subtle forms of consumer manipulation, such as price sorting traps and visual misdirection [1][5]. Group 1: Consumer Experiences - A consumer from Guangxi reported a discrepancy in ticket pricing, where a ticket initially priced at 404 yuan ended up costing 515 yuan due to undisclosed service fees during the payment process [3][4]. - Another consumer from Sichuan experienced a "speed trap," where a ticket advertised at 50 yuan unexpectedly cost 72 yuan upon payment, with no clear indication of additional fees until after the transaction was completed [4]. Group 2: Regulatory Context - Current regulations prohibit default selection of add-on services like insurance and expedited packages, requiring clear consumer notification for bundled offerings [5][12]. - Despite the reduction in forced bundling, the complexity of additional services and page designs has increased consumer burden, with over half of surveyed users identifying hidden consumption traps as a significant issue [5]. Group 3: Common Tactics Used by Platforms - **Trap One: Misleading Price Sorting** - Platforms often display the lowest price option first, but consumers must purchase additional services to access that price, misleading them into thinking they are getting the best deal [7][12]. - **Trap Two: Visual Misleading** - Page designs can create the illusion that additional services are optional, while they are actually bundled with the ticket price, leading to unexpected charges at checkout [8][10]. Group 4: Industry Insights - The evolution from forced bundling to hidden inducements reflects a profit-driven approach by platforms, where basic ticket sales serve as a means to attract customers, while the real revenue comes from various add-on services [11][12]. - Experts emphasize the need for improved transparency in the purchasing process and stronger regulatory oversight to protect consumer rights [12].