Core Points - A dispute arose over a 20 yuan unpaid bill at a fried chicken shop, with one party accusing the buyer of maliciously skipping payment, while the buyer claimed it was an unintentional oversight and sought an apology after making the payment [1][2] - The case was successfully mediated by the People's Court of Xinzheng City, where both parties reached an agreement after the judge's intervention [3] Summary by Sections Incident Overview - On May 29, 2024, a customer named Fan purchased food worth 20 yuan but failed to make the payment, leading the shop owner Yan to believe it was a deliberate act of skipping payment [1] - Yan shared surveillance footage in WeChat groups, which led to Fan feeling her privacy was violated and her reputation damaged [2] Legal Proceedings - Fan filed a lawsuit against Yan, seeking a public apology, cessation of the infringement, and compensation for emotional distress amounting to 10,000 yuan, along with legal fees [2] - During the court proceedings, both parties maintained their positions, with Fan asserting her forgetfulness and Yan insisting on the intentional nature of the act [2] Resolution - The judge facilitated a "back-to-back" mediation, resulting in Yan issuing a written apology to Fan, who then dropped her other legal claims, concluding the dispute amicably [3] Legal Insights - The judge highlighted the importance of distinguishing between unintentional mistakes and intentional acts of skipping payment, emphasizing the need for merchants to communicate politely with customers before escalating issues [4] - Merchants are advised to collect evidence and consider legal action only if necessary, while avoiding extreme measures that could lead to legal repercussions [4]