Core Points - A customer, Ms. Ni, reported being misled by a telecom operator's sales personnel regarding a subscription renewal, which resulted in an unexpected upgrade to a more expensive plan [1][2] - The telecom operator acknowledged the complaint and stated that the promotional behavior of the channel partner was severely inappropriate, leading to disciplinary action and a refund for the customer [2] Group 1 - The telecom operator's sales personnel offered Ms. Ni a renewal of her original 20 yuan/month plan but instead processed an upgrade to a 59 yuan/month plan without her clear consent [1] - The operator has established a business confirmation mechanism to ensure customers are informed about the services they are subscribing to, requiring a confirmation response from the customer to complete the transaction [2] - The operator emphasized its opposition to misleading promotional practices and stated that it would strengthen management of channel partners to protect customer rights [2]

Core Viewpoint - The article investigates the potential issues within emotional consulting agencies, including allegations of misleading advertising, consumer inducement, and unethical practices in service delivery [2][4][7]. Group 1: Industry Practices - Numerous consumers reported experiences of inducement and false promises while seeking emotional consulting services, spending thousands to tens of thousands of yuan without satisfactory results [2][4]. - The agencies involved collected extensive personal information from consumers and their partners, including work units, social media accounts, and property details, raising concerns about ethical practices [2][25]. - Many of the companies lack the necessary qualifications for psychological consulting, with only one out of six identified companies having relevant credentials [3][4]. Group 2: Misleading Advertising - Consumers claimed that agencies implied or promised successful relationship repairs, which may constitute false advertising if not explicitly stated in contracts [8][9]. - Some agencies, like Happiness Youfang, allegedly suggested high success rates for their services, which could mislead consumers into purchasing upgrades [9][12]. Group 3: Consumer Inducement - Agencies reportedly encouraged consumers to frequently upgrade their services, suggesting that failure to do so could hinder their chances of success [13][14]. - Responses from agency representatives indicated that they do not engage in coercive sales tactics, but consumer testimonies suggest otherwise [14][15]. Group 4: Ethical Concerns - The practice of "dual service," where therapists engage both partners without full disclosure, raises ethical questions regarding consent and confidentiality [17][21]. - The "separation of third parties" service offered by some agencies, which involves creating conflict to break up relationships, is viewed as unethical and contrary to professional standards [22][24]. Group 5: Information Collection - Agencies collected extensive personal data, which may violate the principle of minimal necessity in data protection laws, as much of the information gathered was not directly relevant to the services provided [25][26]. - Concerns were raised about the necessity and relevance of the information collected, with suggestions that it exceeded what was required for service delivery [26]. Group 6: Contractual Issues - Many contracts included clauses that favored the agencies, such as requiring consumer consent for contract termination while lacking clear terms regarding the agency's responsibilities [27][28]. - Legal experts indicated that such contractual terms could be deemed invalid due to the imbalance of rights and obligations between the parties involved [30].

Core Viewpoint - The company, Zhenai.com, is undergoing a comprehensive investigation and rectification process in response to recent public concerns regarding the closure of multiple offline stores and the disappearance of service personnel, assuring that member rights will not be compromised [2][4][6]. Group 1: Company Response - Zhenai.com issued a statement emphasizing that any store closures or adjustments with partners are part of normal business optimization and do not affect overall operations or member services [2]. - The company has committed to maintaining customer responsibilities and contract obligations, ensuring that all signed marriage service agreements are fully honored [2][4]. Group 2: Customer Complaints - Numerous offline paid members have reported sudden store closures without prior notice, leading to service interruptions and difficulties in obtaining refunds [4][5]. - Complaints have surged, with over 100 complaints in the last 30 days on platforms like Black Cat Complaints, primarily concerning inducement to consume and difficulties in refund processes [7]. Group 3: Regulatory Issues - Zhenai.com has faced penalties for false advertising, including a fine of 1.7 million yuan for sending fabricated information and promoting false cases [8]. - The company has been criticized for its operational practices, including the use of "virtual personas" to lure potential customers into purchasing expensive membership services [10]. Group 4: Financial Background - Zhenai.com has primarily focused on early-stage financing, with significant strategic acquisitions in later stages, indicating a shift in its business model [10][12].