Core Viewpoint - The article discusses ongoing consumer complaints regarding delayed refunds from Meituan, highlighting issues with the refund process and customer service responses [3][5][9]. Group 1: Consumer Complaints - Multiple consumers reported difficulties in receiving refunds, with some stating that refunds from as far back as 2018 have only recently been processed [3][5]. - Consumers expressed frustration over refunds not being returned to the original payment method, but instead being credited to Meituan Wallet, which they perceive as a coercive tactic to encourage further use of Meituan services [3][9]. Group 2: Customer Service Responses - Meituan's customer service indicated that the refund timeline typically ranges from 1 to 3 business days, depending on the payment method used [3][7]. - The company acknowledged that cases of refunds taking years to process are "relatively rare," yet many consumers have shared experiences of prolonged delays [7][10]. Group 3: Historical Context - Complaints about Meituan's refund process date back several years, with users from 2015 to 2019 frequently voicing concerns about slow refunds [5][7]. - A lawyer suggested that consumers should keep detailed records of their refund requests and payment transactions to support their claims if issues arise [10].

Core Viewpoint - The topic of "Meituan refunds not arriving" has sparked significant discussion, with multiple consumers reporting difficulties in receiving refunds from Meituan, some dating back to 2018 [1][2]. Group 1: Consumer Experiences - Several consumers have expressed frustration over delayed refunds, with some stating that refunds from as far back as 2018 have only recently been processed [1]. - Complaints have emerged regarding the handling of refunds, with consumers alleging that Meituan and merchants have engaged in disputes over refund approvals [1][2]. - A consumer highlighted a case where a refund was marked as failed but was processed automatically upon further inquiry, raising concerns about transparency in the refund process [2]. Group 2: Meituan's Response - Meituan's customer service indicated that the time for refunds depends on the payment method, typically taking 1 to 3 business days, and noted that cases of refunds taking years are "relatively rare" [1][4]. - The company stated that refunds should be returned to the original payment method, but many consumers reported that their refunds were instead credited to their Meituan wallet, leading to accusations of forcing consumers to use Meituan services [5][6]. Group 3: Historical Context - Refund issues have been a long-standing problem for Meituan, with complaints dating back to 2015, indicating a pattern of dissatisfaction among users regarding the refund process [4][6]. - Legal advice has been suggested for consumers to keep records of their refund requests and transactions to support their claims if refunds do not arrive as expected [6].

Group 1 - The article highlights various summer promotions and discounts available for consumers, encouraging them to take advantage of these offers [1][2][15] - Specific promotions include a maximum discount of 50 yuan for new users and additional savings through combined offers [2] - The article emphasizes the importance of enjoying summer activities, such as travel and entertainment, with various discounts from airlines and service providers [11][13][14] Group 2 - Companies like Luckin Coffee and Meituan are promoting their summer deals, focusing on refreshing beverages and diverse entertainment options [7][15] - The article suggests that consumers can save significantly on travel and leisure activities during the summer season, making it an ideal time for shopping and enjoyment [11][15] - The overall message encourages consumers to seize the opportunity for savings and enhance their summer experiences through these promotions [1][2][11]