Core Viewpoint - The article discusses ongoing consumer complaints regarding delayed refunds from Meituan, highlighting issues with the refund process and customer service responses [3][5][9]. Group 1: Consumer Complaints - Multiple consumers reported difficulties in receiving refunds, with some stating that refunds from as far back as 2018 have only recently been processed [3][5]. - Consumers expressed frustration over refunds not being returned to the original payment method, but instead being credited to Meituan Wallet, which they perceive as a coercive tactic to encourage further use of Meituan services [3][9]. Group 2: Customer Service Responses - Meituan's customer service indicated that the refund timeline typically ranges from 1 to 3 business days, depending on the payment method used [3][7]. - The company acknowledged that cases of refunds taking years to process are "relatively rare," yet many consumers have shared experiences of prolonged delays [7][10]. Group 3: Historical Context - Complaints about Meituan's refund process date back several years, with users from 2015 to 2019 frequently voicing concerns about slow refunds [5][7]. - A lawyer suggested that consumers should keep detailed records of their refund requests and payment transactions to support their claims if issues arise [10].

"发现2017年9月15日的订单，显示退款失败，点订单详情看的时候，写的是商家拒绝退款失败。然 后我就点了一下退款详情，就又自动退款给我，秒到账！"有消费者表示，刷到退款失败的帖子就开始 文 | 《BUG》栏目 刘丽丽 查自己的美团订单，发现了这样的情况。 这位消费者表示，自己的订单是到期自动退，不应该有商家拒绝退款的情况，并质疑美团这种处理 方式有掩人耳目之嫌，"在我查到那一刻给我退款，难道我不查就不退吗？" "美团退款不到账"话题今日引发热议，多位消费者表示在美团遭遇订单退款难题。甚至有消费者 称，2018年审核通过的退款，直至近日才真正退回自己的银行账户。还有消费者称，在退款时遭遇了美 团和商家的扯皮。 对此，美团客服人员对《BUG》栏目表示，退款具体时间取决于支付方式，一般1~3个工作日到 账。如果订单退款了，但是一直没有到账，可能是银行或者支付方处理延迟，可以联系帮忙核实退款进 度。出现多年未退款的情况"比较少见"。 此外，另有多名消费者质疑，退款并未原路返回，而是进了美团钱包，此举被质疑"变相强迫消费 者使用美团服务"。 （消费者提供的申请退款和到账截图） 多年前就被爆退款难 美团客服人员对《BU ...

Group 1 - The article highlights various summer promotions and discounts available for consumers, encouraging them to take advantage of these offers [1][2][15] - Specific promotions include a maximum discount of 50 yuan for new users and additional savings through combined offers [2] - The article emphasizes the importance of enjoying summer activities, such as travel and entertainment, with various discounts from airlines and service providers [11][13][14] Group 2 - Companies like Luckin Coffee and Meituan are promoting their summer deals, focusing on refreshing beverages and diverse entertainment options [7][15] - The article suggests that consumers can save significantly on travel and leisure activities during the summer season, making it an ideal time for shopping and enjoyment [11][15] - The overall message encourages consumers to seize the opportunity for savings and enhance their summer experiences through these promotions [1][2][11]