转自：河源发布 距离春节假期越来越近啦 今年春节假期及连休日是 2月15日至2月23日 共计9天 今天（2月1日）可以购买 春节假期首日（2月15日）的火车票 定好闹钟，准时锁定↓ 今年春运将于2月2日启动 交通运输部初步预测 春运跨区域人员流动量单日峰值 将出现在正月初六，即2月22日 预计全社会跨区域人员流动量将达3.4亿人次 今年，铁路12306推出 旅客误购票限时免费退等新服务 进一步提升旅客购票体验 直在开车前4小时以上 购票人可线上自助办理退票 不收取退票费 1月20日起 铁路部门推出 老年旅客电话订票服务 购买乘车日期为 2月2日及以后的预售期内距开车前3天及以上的 老年旅客火车票 可拨打铁路12306客服电话订票 并可选择线上或线下方式支付票款 年满60周岁及以上目为铁路12306洼册用户的旅客 使用注册手机拨打12306客服电话，按"1"键后 直接转入人工服务,其他订票人按语音提示转入 人工服务。 提报拟订火车票的日期、车次、席别、人数、 支付方式等具体需求以及订票人的联系方式 和身份信息 目前仅受理持第二代居民身份证的 年满60周岁及以上的老年旅客订票业务 受理时间为每日8时至18时 《人 ...

Core Points - The railway 12306 platform will launch a limited-time free refund service for mistakenly purchased tickets starting from January 19, applicable for tickets purchased for travel dates on or after February 2 [1][2] - Passengers can self-process refunds online without incurring fees if the purchase is made within 30 minutes of payment and more than 4 hours before the train departure [1][5] Group 1 - The service aims to enhance the passenger ticket purchasing experience by addressing the issue of accidental purchases [5][7] - The railway department emphasizes a people-centered development approach, continuously optimizing the 12306 platform's functionality and ticketing services [5][7] - The refund process will allow for the return of funds through the original payment method if electronic payment is used, or the return of points if points were used for the purchase [8] Group 2 - Passengers are limited to one free refund request per day for mistakenly purchased tickets, and the existing tiered refund policy will not affect this new service [8] - If a mistake occurs at a physical ticket window, passengers must report it immediately to receive assistance in reissuing tickets [8]

Group 1 - The core point of the article is the introduction of a limited-time free refund service for mistakenly purchased train tickets on the railway 12306 platform, effective from January 19, aimed at enhancing the ticket purchasing experience for travelers [2][3] - The service allows travelers who purchase tickets for travel dates on or after February 2 to self-process refunds online within 30 minutes of payment and more than 4 hours before departure, without incurring any fees [2][3] - The railway department has conducted thorough research and system upgrades to accommodate diverse traveler needs and reduce the financial impact of mistaken purchases [2][3] Group 2 - Refunds for tickets purchased using electronic payment will be returned through the original payment channel, while points used for ticket purchases will also be returned through the original channel, maintaining their validity period [3] - Each traveler is limited to one free refund for mistaken purchases per calendar day, and the existing tiered refund policy will not affect the free refund count if processed within the specified time [3] - The railway department plans to monitor the implementation of this service closely and will continue to optimize the railway 12306 system based on traveler feedback to ensure a safe and pleasant travel experience during the spring festival [3]

Core Viewpoint - The introduction of a limited-time free refund service for mistakenly purchased train tickets on the railway 12306 platform aims to enhance the passenger experience and protect their rights [1][6]. Group 1: Service Details - Starting from January 19, passengers can self-process refunds for mistakenly purchased tickets for travel dates from February 2 onwards, provided the refund request is made within 30 minutes of payment and more than 4 hours before departure [1][4]. - The refund will be processed through the original payment method, with electronic payments refunded directly and points returned in their original form without changing their validity period [4]. - Each passenger is limited to one free refund request per day, and this service does not affect the existing tiered refund policy [4]. Group 2: Implementation and Future Plans - The new refund service is designed to prevent financial losses from mistaken purchases and to better protect passenger rights [6]. - The railway department will monitor the implementation of this service closely and will continue to optimize the railway 12306 system based on passenger feedback [6].

Core Viewpoint - The introduction of a limited-time free refund service for mistakenly purchased train tickets on the China Railway 12306 platform aims to enhance the passenger ticket purchasing experience and protect passenger rights [1][6]. Group 1: Refund Policy Details - Starting from January 19, passengers can self-process refunds for mistakenly purchased tickets for travel dates from February 2 onwards, provided the refund request is made within 30 minutes of payment and more than 4 hours before departure [1][3]. - Passengers using electronic payment will receive refunds through the original payment channel, while those using points will have their points returned without changing their validity period [3]. - Each passenger is limited to one free refund for mistakenly purchased tickets per calendar day, and the current tiered refund policy remains in effect for refunds processed within the specified free refund timeframe [4]. Group 2: Implementation and Future Plans - The new refund service is expected to effectively prevent financial losses due to mistaken purchases and better protect passenger rights [6]. - The railway department will closely monitor the implementation of this service and actively seek feedback from passengers to continuously optimize the functionality and services of the 12306 system [6].