Workflow
高铁宠物托运
icon
Search documents
北京南站每天迎三四十位猫狗“旅客”
Xin Lang Cai Jing· 2026-02-13 21:46
2月12日,中铁快运北京南站营业部,旅客正在办理宠物托运业务。 本版摄影/新京报记者 王贵彬 "今年我要带着小猫一起回家过年了!"2月12日中午,旅客李女士在北京南站顺利办理了宠物托运手续,她将和自己的爱猫一同乘坐G2557次列车返回杭 州。像李女士这样选择带宠物返乡的旅客正逐渐增多,2026年春运期间,携带宠物回家已成为一种出行"新趋势"。 今年是铁路部门开放高铁宠物托运服务后的首个春运。2月12日当天,仅北京南站就接待了40多位"宠物旅客"。为满足春运期间旅客携带宠物出行的需求, 高铁宠物托运服务的试点范围在春运前已进一步扩大,全国可办理该业务的高铁站增至110个。目前,北京已有北京站、北京西站、北京南站等6个火车站可 提供宠物托运服务。新京报记者 裴剑飞 (来源:千龙网) 2025年4月,铁路部门在京沪高铁部分列车上试点高铁宠物托运服务,铁路12306同步推出"宠物托运"功能,旅客提前2天及以上进行线上预约,预约成功后 可同车托运1只家庭驯养且健康状况良好、单只体重不超过15公斤、肩高不超过40厘米的猫、犬类宠物。运输途中,宠物会被统一安排在专门的高铁快运柜 内,以确保安全。 按照要求,托运人应在列车开 ...
高铁宠物托运升温,热门车次“舱位”告急
Xin Jing Bao· 2026-02-12 11:53
2月12日,北京南站,旅客排队办理高铁宠物托运。今年春运前,高铁宠物托运服务试点范围扩大,可 以办理宠物托运的高铁站总数增至110个。目前,北京已有6个火车站可办理该业务,分别为北京站、北 京西站、北京南站、北京朝阳站、北京丰台站、北京清河站。 ...
新春走基层丨宠物托运 轻装送“行” 解锁春运新体验
He Nan Ri Bao· 2026-02-02 23:38
"宠物能不能一起坐高铁?""带着大包小包出门,能否快递到站台?"…… 自今年1月28日起,铁路部门进一步扩大高铁宠物托运试点范围,全国范围内相关高铁站增至110个,列 车增至170趟。旅客可通过12306客户端或"中铁快运"微信小程序预约,凡线路前带绿色"宠"字标识的, 均支持托运。 "托运对象为家庭驯养、健康良好、单只体重不超15公斤、肩高不超40厘米的猫犬类宠物,全程实行人 宠分开、隔离运输、专人看护。"刘昕说。 宠物能出行,旅客也可以"轻装上阵"。春运前夕,洛阳龙门站同步推出"轻装行"服务,旅客可预约"门 到站"或"站到门",行李上门取、站台送,5小时内送达市区(35公里内),全程可在12306客户端实时 追踪。该服务深受家庭出游、老年旅客和带娃出行群体的欢迎。(记者 吉小平) 责任编辑: 路娇 2月2日,春运正式启动。回家的路上,曾经遇到的一些"难题",在洛阳龙门站被一一破解。 当天,在中铁快运洛阳龙门站营业部,72岁的陈老先生抱着宠物箱,里面是陪伴他5年的橘猫"橘 子"。"以前每年春节去郑州和儿子团聚,最愁的就是它。"陈老先生说,寄养不放心,开车的话,猫又 会有应激反应,"现在高铁半小时到,人和猫都 ...
高铁宠物托运服务站点扩围
Xin Lang Cai Jing· 2026-02-01 21:21
据了解,已购买标有"宠"字标识车票的旅客,可在铁路12306客户端"宠物托运"功能查询仓位,进行线 上预约;每日12时前最早可预约次日仓位,12时(含)后最早可预约第三日仓位;最多可托运2只家庭 驯养且健康状况良好的宠物。非购票旅客可线下办理高铁宠物托运,须在托运日前2天至5天,通过"中 铁快运"微信小程序,提供宠物相关信息、照片,进行预约下单,最多可托运1只宠物。 据介绍,运输过程中采用高铁专用宠物运输箱,全程存放在高铁快运柜内。工作人员通过监测系统远程 观察宠物状态,按需进行开柜巡视,适当添加饮用水、不予喂食。托运人不能探视宠物。抵达目的地车 站后,中铁快运将在1小时内以短信或电话方式通知托运人领取宠物。 (来源:中国消费者报) 本报讯(记者孟刚)记者近日从中铁快运获悉,1月28日起中铁快运第四次扩大高铁宠物托运服务试点 范围,新增哈尔滨、沈阳、太原、郑州、合肥、上海、赣州西、珠海、桂林北、银川、西宁等67个车 站。至此,办理宠物托运业务的高铁站总数达到110个、高铁列车由54趟增至170趟。具体线路和车次可 通过铁路12306客户端查询。 托运价格按运输里程梯次计价,运距1000公里(含)及以下,每只5 ...
西宁站纳入全国高铁宠物托运网
Xin Lang Cai Jing· 2026-01-31 18:30
所有托运人需在列车开车前至少2小时,携带本人身份证件、有效期内的"动物检疫合格证明"及宠物, 前往中铁快运西宁站营业部办理手续。该营业部位于西宁火车站售票厅隔壁,地理位置便利,便于旅客 就近办理。值得注意的是,藏獒等烈性犬及不符合规定的宠物将不予承运,确保运输安全与公共卫生。 为保障宠物在高原与平原过渡环境中的运输安全,服务采用高铁专用宠物运输箱,全程存放在独立的高 铁快运柜内,实现"人宠分离、隔离运输"。工作人员通过远程监测系统实时观察宠物状态,按需开柜巡 视并添加饮用水,运输全程不予喂食,抵达目的地后1小时内将通过短信或电话通知领取,确保宠物运 输全程可控、安全无忧。 价格方面,服务实行按运输里程梯次计价,同时赠送保额2000元的基础保险。具体标准为:1000公里 (含)内558元/只,1000至1500公里(含)658元/只,1500至2000公里(含)958元/只,2000公里以上 1258元/只。试点期间,同车次同区间购票旅客可享7折优惠,西宁至兰州、西安折后起步价低至360元/ 只,性价比优势显著。 本报讯(西海新闻记者 徐变银)2026年春运将至,青藏高原铁路出行服务再添便民举措:即日起,中 铁 ...
西宁火车站开通高铁宠物托运服务
Xin Lang Cai Jing· 2026-01-31 18:30
本报讯 (记者 倪晓颖) 青藏高原铁路出行服务再添便民新举措,即日起,西宁火车站正式纳入全国高 铁宠物托运网络,标志着雪域高原的养宠旅客可携爱宠搭乘高铁便捷出行。 此次试点扩容后,宠物托运服务将覆盖西宁至兰州西站、西安北站直达动车组列车。至此,全国办理高 铁宠物托运业务的高铁站总数增至110个,可承运的高铁列车由54趟提升至170趟。 西宁火车站将为购票与非购票旅客提供双渠道预约方式,流程规范且便捷高效。已购买标有"宠"字标识 车票的旅客,可通过铁路12306客户端"宠物托运"功能查询仓位并线上预约,每日12时前可预约次日仓 位,12时(含)后可预约第三日仓位,每名旅客最多可托运2只健康家庭宠物。非购票旅客需提前2至5 天通过"中铁快运"微信小程序提交宠物信息及照片预约,限托运1只宠物。所有托运人需在列车开车前 至少2小时,携带本人身份证件、有效期内的《动物检疫合格证明》及宠物,前往中铁快运西宁站营业 部办理手续。 值得注意的是,藏獒等烈性犬及不符合规定的宠物将不予承运。为保障宠物在高原与平原过渡环境中的 运输安全,服务采用高铁专用宠物运输箱,全程存放在独立的高铁快运柜内,实现"人宠分离、隔离运 输"。工作人 ...
铁路12306列车标记上新, “雪”字来了!2月1日起,提供“静音车厢”服务列车增至超8000列
Xin Lang Cai Jing· 2026-01-17 16:38
Core Viewpoint - The introduction of the "Snow Equipment Convenience Service" by the railway department allows travelers to carry snow equipment on specific trains, enhancing the travel experience during the ski season [1][3]. Group 1: Service Overview - The "Snow Equipment Convenience Service" is marked by the character "雪" on train tickets, indicating that passengers can pay to bring snow equipment on board [1]. - The service is currently available on select trains operated by the Beijing and Shenyang railway bureaus, with plans to expand its availability in the future [2][4]. Group 2: Service Details - The initial pricing for the "Snow Equipment Convenience Service" is set at 68 yuan per set, with a refund policy allowing cancellations up to one hour before departure [3]. - Passengers can carry snow equipment with a total dimension not exceeding 200 cm; larger items must be checked in [4]. Group 3: Additional Services - Other service markers on the railway 12306 platform include "兑" for ticket redemption with points, "静" for quiet carriages, "铺" for online bed selection, and "宠" for pet transportation services [5][8][10][11]. - The "Quiet Carriage" service will expand to over 8,000 trains, promoting a peaceful travel environment with specific guidelines for maintaining silence [12].
广州白云站首位猫咪旅客到站:是一只从长沙来的英国短毛猫,高铁宠物托运指引来了
Sou Hu Cai Jing· 2025-12-06 08:50
Core Viewpoint - The launch of high-speed train pet transportation service at Guangzhou Baiyun Station marks a significant development in pet travel, allowing pet owners to transport their pets conveniently alongside them on select train routes [10][11]. Group 1: Service Launch and Initial Operations - The first pets, specifically British Shorthair cats, successfully utilized the new high-speed train pet transportation service, arriving safely at Guangzhou Baiyun Station [1][3]. - The service is currently available on two train routes: G6111 and G6188, facilitating travel between Guangzhou Baiyun Station and Changsha South Station [10][11]. Group 2: Customer Experience and Feedback - Pet owners expressed satisfaction with the service, highlighting the ease of the booking process and the well-being of their pets during transit [3][4]. - The transportation process includes receiving notifications for pet pickup and a straightforward procedure for collecting pets upon arrival [3][4]. Group 3: Transportation Features and Safety Measures - The pet transportation boxes are designed with dimensions of 60cm x 45cm x 46cm, featuring eco-friendly materials, air circulation systems, and monitoring capabilities for temperature and humidity [6][8]. - A dedicated team of personnel is responsible for monitoring pets throughout the journey, ensuring their comfort and safety [8][12]. Group 4: Future Developments and Additional Services - By early 2026, Guangzhou Baiyun Station plans to expand the number of train services available for pet transportation [10]. - An air-rail intermodal service center is set to open by the end of the year, providing additional options for pet owners traveling by air [10]. Group 5: Pricing and Booking Process - The pricing structure for pet transportation is tiered based on distance, with discounts available for ticketed passengers [11]. - Pet owners must complete a booking request through the railway's official platform and provide necessary documentation, including a valid animal health certificate [11][14].
12306购票页面出现“宠”字,咋回事?
新华网财经· 2025-11-02 09:09
Core Viewpoint - The article discusses the introduction and expansion of pet transportation services on China's railway system, specifically through the 12306 ticketing platform, highlighting its growing popularity and operational details [1][4][5]. Group 1: Service Introduction and Expansion - The pet transportation service was launched in April this year, initially available on only 10 trains at five stations along the Beijing-Shanghai route [4]. - As of now, there are 50 trains marked with a "pet" symbol, indicating the availability of pet transportation services [2][4]. - Popular routes for pet transportation include those between Beijing and Shanghai, Hangzhou, Nanjing, as well as Shenzhen and Changsha [2]. Group 2: Service Details and Process - Pets can be transported without the owner accompanying them, allowing for a "single flight" service [3][11]. - To book a pet transportation service, customers must make a reservation 2-5 days in advance by calling the customer service hotline [11]. - The booking process includes selecting departure and arrival stations, choosing a transport date, and filling out pet-related information, with confirmation sent via SMS within two hours [8]. Group 3: Operational Insights - As of October 31, a total of 4,757 pet transportation orders have been completed, indicating a significant uptake of the service [5]. - Currently, 40 high-speed railway stations across the country are equipped to handle pet transportation [13]. - The process involves the owner arriving at the station 2-6 hours before departure to complete the necessary paperwork and hand over the pet in a designated transport box [13][14].
部分车票带“宠”字 宠物托运服务上新了
Yang Shi Xin Wen· 2025-11-01 05:49
Core Insights - The introduction of a pet transportation service by the railway system has gained significant traction, with 50 train services now offering this option, reflecting a strong demand for pet travel solutions [1][3]. Service Expansion - Initially launched in April, the pet transportation service started with only 10 train services on the Beijing-Shanghai line, but has rapidly expanded to 50 services across various routes within six months [3]. - As of October 31, a total of 4,757 pet transportation requests have been processed, indicating robust demand for this service [3]. Booking Process - The booking system has been enhanced to include a "pet" label next to eligible train services on the ticket purchasing page, allowing travelers to easily identify and book pet transportation [5]. - After successfully purchasing a ticket, travelers can access the "pet transportation" option, where they can check availability and submit necessary pet information for transportation [5]. New Service Features - The service now includes the option for pets to be transported without their owners, known as "single flight" transportation, which can be arranged through a dedicated customer service hotline [5]. - Travelers must book the pet transportation 2-5 days in advance by calling the customer service number [5]. Operational Details - Currently, 40 high-speed train stations across the country are equipped to handle pet transportation services, facilitating easier access for travelers [6]. - The process for pet owners includes arriving at the station 2-6 hours before departure to complete the necessary paperwork and ensure compliance with health regulations [8].