央广网北京2月13日消息（总台中国之声记者周益帆）据中央广播电视总台中国之声《新闻纵横》报道，2026年春运，铁路客流持续高位运行。今年大 家购票时一定会发现，不少车次后面多了一个"静"字，指的是静音车厢。从2月1日起，全国铁路提供"静音车厢"服务的列车增至超8000列，希望以此破解列 车上手机外放、大声交谈等噪音困扰，满足旅客差异化出行需求。 但最近，也有不少乘客反映，在乘车时遇到了静音车厢"错配"的情况——想安安静静休息的旅客发现，静音车厢并不安静；而一些带娃的家长则因为被 分到静音车厢，生怕孩子哭闹被投诉。 出现这样的"错配"和春运期间客流量大幅增加、铁路部门想要更多旅客"走得了"有关。设置静音车厢的本意是要实现旅客出行品质的提升，实际运行中 还有哪些细节待优化？ 可查公开资料显示，静音车厢均为二等座，多设置在列车头尾两端，不发售无座票。旅客购票时，会出现"请优先为我分配'静音车厢'席位"选项，勾选 该选项，可自主选择静音车厢，并需遵守静音约定。比如在该车厢必须保持安静，动作轻柔避免产生噪音，要将手机等电子设备调至静音或振动状态等。同 时，铁路部门不建议携带婴幼儿乘车的旅客选购"静音车厢"。 △乘客勾选 ...

春运期间，不少网友在社交平台反映带儿童回家，抢票时被安排至静音车厢；还有网友称在候补车票时并未勾选 静音车厢的选项，但还是和孩子被分配至静音车厢。对于"带儿童同行会优先分配到静音车厢"的说法，2月13日， 12306客服回应南都N视频记者称，该说法不准确，车厢是随机分配，今年2月起，"静音车厢"服务拓展至"D"字 头、"G"字头动力分散动车组列车。 对于没勾选静音车厢仍被分配的情况，客服表示可能该趟列车只剩下静音车厢的余票，"如果退票的人正好是静音 车厢的，候补到下一个乘客的话只能是静音车厢的票。现在静音车厢比较多。若乘客认为静音车厢不方便，上车 后可与列车上工作人员协调是否可以调换位置。" 此外，有网友认为"是春运的原因，铁路增开了静音列车"。对此，12306客服告诉南都记者，自2月1日起，"静音 车厢"服务将拓展至除动卧列车之外的"D"字头、"G"字头动力分散动车组列车，并非因春运而设置。 南都记者从12306官方公众号了解到，目前全国铁路提供"静音车厢"服务的列车增至超8000列。提供"静音车厢"服 务的列车在铁路12306购票界面上标注"静"字，旅客购票时须同意静音约定，方可购买"静音车厢"车票。 （ ...

(新春走基层)国铁广州局逾千列列车提供静音车厢服务 中新网广州2月10日电 (郭军 程志远 赵小艳)记者10日从国铁广州局了解到，今年春运以来，国铁广州局 提供静音车厢服务的列车已增至1015列，助力旅客回家路上"静"享美好。 来源：中国新闻网 为提升旅客乘车体验，广州客运段在静音车厢配备耳塞等助眠物品，并主动给列车广播降噪，助力乘客 安静出行。 车厢安静下来后，李海波轻轻关上车厢门，继续向前巡查，这时一位旅客王先生拦住了李海波，好奇地 问："这个静音车厢的车票怎么买呀？" "您看，先打开12306 App，选好乘车日期、出发站、到达站后，车次旁边显示'静'字的，就是配备静音 车厢的列车，买这种车的票就行了。"李海波说着，王先生跟着操作起了手机。 "旅客在购买车票时，可勾选'请优先为我分配静音车厢席位'的选项，12306系统将为旅客优先分配在静 音车厢的座位。"李海波继续介绍。 国铁广州局提供静音车厢服务。刘偲楠 摄 服务静音车厢旅客时，不论是搀扶老年旅客就座，还是协助旅客取放行李，李海波总是保持较低音量， 在完成服务的同时，不影响其他旅客的休息。 15时53分，列车到达湛江西站。"我的腿最近受伤了，睡觉也不 ...

春运前三天，铁路出行总人数预计将超过3400万人次。不光是客流增长，大家对于春运的关注也在持续升温，《春运现场说》邀请到大家熟悉的"网红列车 长"——刘影，请她跟大家说说春运路上的新鲜事儿，并回答网友关心的问题。 0:00 问题一：今年春运新增了免费退票服务，具体有啥规定？ 刘影：这个免费退票前面得加上四个字，"误购"和"限时"。 春运买票时间紧，行程紧，容易出现操作上的失误，比如说，你本来要去常州，结果买到了沧州！地名或者时间选错了，都算作"误购"。 旅客通过铁路12306平台购买乘车日期为2月2日及以后的火车票时，如误购车票在购票支付成功30分钟内且在开车前4小时以上，购票人可线上自助办理退 票，不收取退票费。 问题二：今年铁路新增了老年旅客电话订票服务，这个怎么用？ 刘影：60岁以上、持二代身份证的叔叔阿姨，购买乘车日期为2月2日及以后的预售期内距开车前3天及以上的老年旅客火车票，可以拨打12306客服电话， 按"1"转人工，说明想买的车次、日期、座位等信息，工作人员会帮忙下单。支付也能选线上或线下，特别省心，目前服务时间是每天8时到18时。 问题三：旅游专列车票怎么买？ 刘影：旅客进入铁路12306A ...

记者 沈丽焕 通讯员 李瑾 文/图 海南环岛高铁"静音车厢"设置在"D""C"字头动车组列车2号车厢。该车厢客室端门、车窗上框位置粘贴 有"静音车厢"标志，车载影视娱乐视频系统无音量播放，复兴号列车广播实施低音量播放。工作人员采 取轻声服务，并配置一次性耳塞供有需求的旅客使用。 铁路部门提示：购买"静音车厢"车票的旅客应配合遵守"静音规定"，在"静音车厢"内须保持安静，动作 轻柔避免产生噪声；将手机等电子设备调至静音或振动状态；在接打电话或相互交谈时离开"静音车 厢"；在使用电子设备时佩戴耳机或关闭音源外放功能；携带儿童出行的旅客照看好孩子，避免其喧 哗、哭闹。 本报讯 为进一步提升铁路旅客旅行服务体验，自2月1日起，海南环岛高铁"D"字、"C"字头动车组列车 首次推出"静音车厢"服务，更好地满足广大旅客对美好旅行生活的需求。 "静音车厢"由旅客自主选择，旅客可通过中国铁路12306网站（含铁路12306移动端）、自动售票机、车 站售票窗口、铁路火车票代售点等渠道购买"静音车厢"车票。旅客通过12306网站（含铁路12306移动 端）以及自动售票机购票时，可勾选"请优先为我分配'静音车厢'席位"选项，系统优先 ...

Core Viewpoint - The expansion of "silent carriages" service on Chinese railways will enhance passenger experience by providing a quieter travel environment, now available on all "D" and "G" series trains except for certain overnight trains, increasing the total number of trains offering this service to over 8,000 [2][4]. Group 1: Definition and Features of Silent Carriages - "Silent carriages" are designed to control noise levels, providing a relatively quiet travel environment by adjusting audio broadcasts and encouraging passengers to maintain silence [4][7]. - The noise level in silent carriages is approximately 65 decibels, comparable to a soft conversation, while regular carriages can reach around 80 decibels, similar to loud talking or a busy office, highlighting a significant difference in quietness [7]. Group 2: Implementation and Passenger Experience - The implementation of silent carriages includes clear guidelines and reminders for passengers, such as notifications during ticket purchase and signage within the carriage [9]. - The carriages are equipped with high-quality soundproof materials and better-sealed windows to minimize external noise, and staff are trained to maintain a quiet atmosphere by lowering service volume and avoiding loud announcements [9][11]. Group 3: Services Offered in Silent Carriages - Passengers in silent carriages can enjoy additional services, including complimentary earplugs, children's activity cards, and the ability to order food quietly through a mobile app, with staff delivering items discreetly [11][13]. - The service also includes a "one-on-one" reminder for passengers to ensure they do not miss their stop, enhancing the overall travel experience [13]. Group 4: Ticket Purchase Process - To purchase tickets for silent carriages, passengers can select the option for "silent carriage" seating when booking through the 12306 platform or ticket machines, ensuring they are allocated a seat in the designated area [15]. - Silent carriages are exclusively available as second-class seats and do not offer standing tickets, reinforcing their distinct environment [15].

Core Viewpoint - The railway department is expanding the "quiet carriage" service to enhance passenger travel experience and promote a civilized and quiet travel environment, with over 8,000 trains offering this service starting February 1 [3][4]. Group 1: Service Expansion - The "quiet carriage" service will be available on all "D" and "G" series trains, excluding sleeper trains, increasing the total number of trains offering this service to over 8,000 [3]. - Different configurations of trains will have designated "quiet carriages," including 1 carriage for 8 and 16-car trains, and 2 carriages for 17-car trains [3]. Group 2: Ticket Purchase Process - Passengers can easily purchase tickets for the "quiet carriage" by selecting the option on the railway 12306 platform or at ticket machines [3][4]. - The "quiet carriage" is marked with a "quiet" symbol on the ticketing interface, and passengers must agree to the quiet agreement to purchase these tickets [5]. Group 3: Service Features - The "quiet carriage" aims to provide a relatively quiet travel environment by adjusting audio levels and guiding passenger behavior [4]. - Staff will use soft-spoken service and provide disposable earplugs for those in need [4]. Group 4: Quiet Agreement - The quiet agreement includes maintaining silence, keeping electronic devices on silent or vibrate, and stepping out for phone calls or conversations [6]. - Passengers with children are advised to supervise them to avoid noise disturbances [6]. Group 5: Enforcement of Quiet Agreement - Train staff will remind and guide passengers who violate the quiet agreement to maintain a comfortable travel environment [7].

Core Viewpoint - The railway department is expanding the "quiet carriage" service to enhance passenger travel experience and promote a civilized, warm, and quiet travel environment, with over 8,000 trains offering this service starting February 1 [3][9]. Group 1: Service Expansion - The "quiet carriage" service will be extended to all "D" and "G" series trains, excluding sleeper trains, increasing the total number of trains offering this service to over 8,000 [3][9]. - The service was initially piloted in December 2020 on high-speed routes such as Beijing-Shanghai and Chengdu-Chongqing, and has since gained popularity among passengers [5]. Group 2: Implementation Details - The "quiet carriage" aims to provide a relatively quiet travel environment by adjusting audio levels and guiding passenger behavior, with staff trained to provide services quietly and offer disposable earplugs to those in need [3][5]. - Passengers can identify "quiet carriages" when purchasing tickets on the railway 12306 platform, where they must agree to the quietness terms to buy tickets for these carriages [5][9]. Group 3: Quietness Guidelines - Passengers are required to maintain silence, keep movements gentle, set electronic devices to silent or vibrate, and step out of the carriage for phone calls or conversations [6][7]. - Guidelines also include using headphones for electronic devices and ensuring children are kept quiet [7].

Core Viewpoint - The introduction of the "Snow Equipment Convenience Service" by the railway department allows travelers to carry snow equipment on specific trains, enhancing the travel experience during the ski season [1][3]. Group 1: Service Overview - The "Snow Equipment Convenience Service" is marked by the character "雪" on train tickets, indicating that passengers can pay to bring snow equipment on board [1]. - The service is currently available on select trains operated by the Beijing and Shenyang railway bureaus, with plans to expand its availability in the future [2][4]. Group 2: Service Details - The initial pricing for the "Snow Equipment Convenience Service" is set at 68 yuan per set, with a refund policy allowing cancellations up to one hour before departure [3]. - Passengers can carry snow equipment with a total dimension not exceeding 200 cm; larger items must be checked in [4]. Group 3: Additional Services - Other service markers on the railway 12306 platform include "兑" for ticket redemption with points, "静" for quiet carriages, "铺" for online bed selection, and "宠" for pet transportation services [5][8][10][11]. - The "Quiet Carriage" service will expand to over 8,000 trains, promoting a peaceful travel environment with specific guidelines for maintaining silence [12].

Core Viewpoint - The China National Railway Group is expanding its "Quiet Carriage" service to enhance passenger travel experience and promote a civilized, warm, and quiet travel environment, effective from February 1, with over 8,000 trains offering this service nationwide [1][8]. Group 1: Service Expansion - The "Quiet Carriage" service will now include "D" and "G" series trains, excluding sleeper trains, significantly increasing the number of trains offering this service [1][8]. - The service was initially piloted in December 2020 on high-speed routes such as Beijing-Shanghai and Chengdu-Chongqing, and has been well-received by passengers [8]. Group 2: Service Features - "Quiet Carriages" provide a relatively quiet travel environment by adjusting audio levels and guiding passenger behavior, with staff trained to offer gentle service and provide disposable earplugs for those in need [6][8]. - Passengers must agree to a set of quiet agreements when purchasing tickets for the "Quiet Carriage," which includes maintaining silence, keeping electronic devices on silent, and managing children's behavior [6][8]. Group 3: Ticketing and Compliance - Tickets for "Quiet Carriages" can be purchased through the railway's 12306 platform, where passengers can select the option for priority allocation of seats in the "Quiet Carriage" [8]. - The railway staff will remind and guide passengers who violate the quiet agreements to maintain a comfortable travel environment [6][8].