"我在公司做客服快两年了，每天处理咨询和售后，薪资卡在5000元上不去。看着运营部门的同事拿着上万的工资，真的很羡慕。可我只有中专学历，能 行吗？" 一起具体了解一下吧。 1、你比外人更懂客户心理 做客服的你，每天都在一线接触客户： 这些客户洞察，正是运营工作最需要的。运营不是自嗨，而是要精准打动消费者。 2、熟悉平台规则就是你的本钱 在处理售后时，你必然接触过： 这些经验，让你比零基础的人更具优势。 说到转岗运营，很多客服同事最担心的就是数据分析这一关。可实际上，数据分析并不难，可以考CDA数据分析师证书，这个证书含金量高，适应了未 来数字化经济和AI发展趋势，难度不高，行业认可度高，对转行非常有帮助。 因为现代电商运营的核心就是数据驱动，当你能通过数据找出爆款潜力商品，分析用户行为优化页面，用数据指导营销策略时，你就完成了运营新手的入 门。 最清楚客户关心什么问题 了解哪些产品问题被反复投诉 知道什么样的解释能让客户下单 各平台退换货规则 纠纷处理流程 活动期间的特殊政策 1、数据分析能力 - 转型核心 运营每天都要跟数据打交道： 如何提升？ 别被"数据分析"吓到，从基础开始。建议考取CDA数据分析师证书 ...

Core Viewpoint - The company reported a decline in revenue and net profit for the first half of 2025, while continuing to focus on long-term growth strategies and leveraging AI trends [1] Financial Performance - The company achieved a revenue of 344 million yuan, a year-on-year decrease of 11.68% [1] - The net profit attributable to shareholders was 131 million yuan, down 3.51% year-on-year [1] - The non-recurring net profit was 120 million yuan, reflecting a year-on-year decline of 11.61% [1] - Basic earnings per share were 1.10 yuan [1] Dividend Distribution - The company plans to distribute a cash dividend of 10 yuan (including tax) for every 10 shares to all shareholders [1] Strategic Focus - The company is committed to empowering enterprises to achieve world-class status, adhering to the "Four Long-term Principles" [1] - The annual development strategy includes "Three Growths and Six Tasks" [1] - The company aims to leverage the current AI development trend by investing in research and development [1] - It is responding to the national high-quality development strategy by upgrading products, clients, employees, management, and services [1] - The company is focused on building a great brand and a world-class system while integrating global resources to achieve its annual strategic goals [1]

Core Viewpoint - The company reported a decline in revenue and net profit for the first half of 2025, while maintaining a commitment to long-term strategic goals and responding to market trends such as AI development [1] Financial Performance - The company achieved a revenue of 344 million yuan, a year-on-year decrease of 11.68% [1] - The net profit attributable to shareholders was 131 million yuan, down 3.51% year-on-year [1] - The non-recurring net profit was 120 million yuan, reflecting a decline of 11.61% [1] - Basic earnings per share stood at 1.10 yuan [1] Dividend Distribution - The company plans to distribute a cash dividend of 10 yuan (including tax) for every 10 shares to all shareholders [1] Strategic Focus - The company continues to focus on empowering enterprises to achieve world-class standards, adhering to the "Four Long-term Principles" [1] - The annual development strategy includes "Three Growth Areas" and "Six Tasks" [1] - The company aims to leverage the current trends in AI, invest in research and development, and align with national high-quality development strategies for comprehensive upgrades across products, customers, employees, management, and services [1] - The company is committed to building a great brand and establishing a world-class system by integrating global resources and pragmatically advancing towards its annual strategic goals [1]